Steve Burke
Elmore,VIC
Summary
To seek meaningful employment that offers satisfaction and career development. I'm am currently looking for a role that provides new challenges, satisfaction, stability, and work/life balance.
Overview
28
28
years of professional experience
Work History
Account Manager
Telstra Business Technology Centre
03.2016 - 03.2024
- Manage customer relationships to enhance satisfaction and achieve sales objectives
- Support portfolio growth and retention through strategic implementation and outbound campaigns
- Handle customer sales and ICT service contracts, addressing queries and escalating as needed
- Collaborate with team members and stakeholders to identify and qualify leads
- Develop account and portfolio plans to meet financial and customer targets
- Achieve individual and team sales and performance KPIs
- Continuously upskill in Telstra's products and business solutions
- Identify improvement areas and embrace technological changes to support business customers
- Assist with project management and implementation of IT services, hardware & mobile/land phone service providers for: IT service helpdesk enquiries for; Server, LAN, and WAN infrastructure
- Local hardware infrastructure
- Software
- User devices (computing & phones)
- Mobile/landline accounts
- Site specific security systems.
Account Manager
Telstra Country Wide, Telstra Corporation
11.2012 - 03.2016
- Managed various client accounts across different industries
- Oversaw small business, SME, large enterprise, and government accounts
- Sold and serviced mobile telephony, broadband, ISDN, landline service, business applications, IT solutions, print services, cloud solutions, and phone systems
- Identified customer needs and demonstrated products
- Collaborated with clients to identify business needs and implement telecommunications and IT solutions
- Worked with IT experts to address networking and hardware needs
- Installed and maintained IP-based optical network telecommunications equipment
- Provided project management and customer technical support
- Deployed hardware and software
- Designed and managed telecommunications and IT networks
- Diagnosed problems and provided network management support
- Prepared tenders and proposals for Telstra products and services
- Worked towards meeting sales targets and budgets
- Utilized e-business technology, CRM systems, and cloud services
- Prepared and presented sales presentations to clients
- Quoted and negotiated sales and solutions with clients
- Improved mobile service reception/coverage in regional areas
- Coordinated with stakeholders, including town groups, local, state, and federal government organizations.
Sales Development Representative
Jigsaw24
01.2010 - 08.2012
- Connected with existing customers and new targets to build a sales pipeline
- Identified and qualified potential clients via telephone, email, and other outbound methods
- Engaged with clients to understand their business needs and challenges
- Built and nurtured effective relationships with clients and colleagues
- Maintained accurate records of prospect interactions and lead status using Salesforce
- Continuously learned about products/services and industry trends.
Sales Representative
Telstra Corporation
01.2003 - 11.2009
- Answered incoming calls and assisted customers with inquiries
- Sold Telstra products and services, including mobile services, PSTN, ISDN, broadband, business applications, IT services, and devices
- Made outbound sales and research calls
- Generated interest in company services and products
- Provided personalized customer service
- Updated databases with customer details and status
- Coordinated distribution of products and information to clients.
Australian Defence Force – Army Reserve
11.2003 - 01.2009
- Participated in deployment readiness training
- Assisted in emergency operations for floods and bushfires
- Operated and maintained military equipment and vehicles
- Assisted in training combat teams and complex logistical operations.
Australian Defence Force – Army (Royal Australian Corps of Signals)
11.1995 - 01.2003
- Worked in large teams responsible for communications, information systems, cyberspace operations, and electronic warfare support
- Maintained and repaired electronic and communications/signalling systems
- Operated radar systems and advanced communication systems
- Participated in operations in Australia and overseas.
Education
Bachelor of Arts – Business -
Victoria University
Certificate II & III in Horticulture -
Federation University
Traffic Management -
Federation University
01.2024
First Aid -
Federation University
01.2023
Construction Induction Card - White Card -
Federation University
01.2018
Certificate IV in Information Technology -
Bendigo Regional TAFE
01.2009
Diploma of Sports Administration -
Swinburne University
01.2003
Victorian Certificate of Education -
Rochester Secondary College
01.1995
Skills
- Microsoft Office 365 & Google Apps
- Windows, Windows Server & Mac operating systems
- IOS and Android mobile operating systems
- VMware, Oracle VM VirtualBox, Citrix
- Siebel, Microsoft Dynamics & Salesforce
- Strong communication skills
- Good interpersonal skills
- Pleasant and friendly manner
- Enjoy talking and dealing with people
- Excellent problem-solving skills
- Analytical ability and attention to detail
- Aptitude for working with technology
- Customer service focused and solutions-driven
- Ambitious and self-motivated
- Reliable and dependable
- Able to work as part of a team or individually
- Always up for new challenges
- Trustworthy and loyal
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relations
- Client Relationship Management
- Customer Satisfaction
- Relationship Building
- Customer Relationships
- Client Relationship Building
- Networking skills
- Account development
- Team Training
- Documentation And Reporting
- Project Management
- Strategic Account Planning
- Sales Reporting
- Upselling
- Contract Negotiation
- IT Troubleshooting
- IT Documentation
- Software Implementation
- Technical issue analysis
- Content Management Systems
- Virtualization Technologies
- Software Development
- Software Installation
- Technical Troubleshooting
- Ticket management
- Technical issues analysis
- Technical Support
- Hardware upgrades
- Microsoft Office Specialist (MOS) Expert
- Pipeline Management
- Territory Management
- Lead Generation
- Network Administration
- Project Planning
- Network Troubleshooting
- Network design
- IT Infrastructure
- Sales Support
- Cloud services
- Wireless Technologies
- VoIP Systems
- Wireless Networking
- Teamwork
- Cross-selling techniques
- Performance Tracking
- Customer Engagement
Professional Statement
I am seeking meaningful employment that offers satisfaction and career development. I am currently looking for a role that provides new challenges, satisfaction, stability, work/life balance, and ideally involves outdoor work.
References
Available upon request.
Timeline
Account Manager
Telstra Business Technology Centre
03.2016 - 03.2024
Account Manager
Telstra Country Wide, Telstra Corporation
11.2012 - 03.2016
Sales Development Representative
Jigsaw24
01.2010 - 08.2012
Australian Defence Force – Army Reserve
11.2003 - 01.2009
Sales Representative
Telstra Corporation
01.2003 - 11.2009
Australian Defence Force – Army (Royal Australian Corps of Signals)
11.1995 - 01.2003
Bachelor of Arts – Business -
Victoria University
Certificate II & III in Horticulture -
Federation University
Traffic Management -
Federation University
First Aid -
Federation University
Construction Induction Card - White Card -
Federation University
Certificate IV in Information Technology -
Bendigo Regional TAFE
Diploma of Sports Administration -
Swinburne University
Victorian Certificate of Education -
Rochester Secondary College
Similar Profiles
Irfanali BaigIrfanali Baig
Customer Service Sales Specialist at TELSTRA BUSINESS TECHNOLOGY CENTRECustomer Service Sales Specialist at TELSTRA BUSINESS TECHNOLOGY CENTRE
Joanne ZervasJoanne Zervas
Senior Business Account Manager at Telstra Business Technology CentreSenior Business Account Manager at Telstra Business Technology Centre
Simon MuttonSimon Mutton
Customer Service Officer at Telstra Business CentreCustomer Service Officer at Telstra Business Centre