Steve Clinch
Sydney,NSW
Summary
A proactive and passionate finance professional, I strive to exceed objectives through collaboration, leadership and analytical thinking . I have operational and financial experience with a strong business acumen. I thrive under pressure and approach every challenge with an enthusiastic and determined attitude.
Overview
24
24
years of professional experience
Work History
Route Profitability Analyst
Qantas Airways
Sydney, 2010
03.2022 - Current
- Ensure accurate reporting of financial data through the management of route profitability and statistics finance cubes.
- Review existing processes and recommended improvements to enhance efficiency and effectiveness.
- Utilise Excel for complex data modeling and financial analysis tasks efficiently.
- Support audit processes by organizing documentation and coordinating with auditors.
- Conduct financial variance analysis to compare budgeted and forecasted figures against actual results and identified causes of discrepancies and develop solutions.
- Work closely with I.T. partners to resolve any data integrity issues of finance systems information.
Senior Crew Remuneration Analyst
Qantas Airways
Sydney, NSW
06.2019 - 03.2022
- Implemented process improvements to enhance efficiency in analysis workflows.
- Responsible for crew remuneration analysis on a periodic and adhoc basis, including fortnightly pay reconciliation and analysis, incentive payment calculation and allowance review.
- Deliver detailed reporting and analysis inputs to Payroll in an accurate and timely manner to ensure crew remuneration is precise and exact.
- Provide training to new analysts within the remuneration team, supporting them to achieve positive outcomes for the business, internal customers, and stakeholders.
- Ability to manage change in the business unit through the introduction of new analysis processes to positively impact outcomes for the team.
- Valued internal stakeholder collaboration with business units, including Payroll, Flight Training, Operations, and Allocations, to achieve optimal outcomes.
Finance Analyst
Qantas Airways
Sydney, NSW
03.2018 - 06.2019
- Calculate and prepare month-end accrual journals, and liaise with the catering business unit/stakeholders as required under strict time frames to produce the month-end result for catering.
- Review and finalise month end close for the catering business unit.
- Prepare complex balance sheet reconciliations, including the identification and resolution of reconciling items.
- Ownership of detailed forecast models, including statistics build and assumption testing.
- Conducted variance analysis to explain differences between actual and budgeted figures.
- Utilised Excel for complex data modeling and financial analysis tasks efficiently.
Finance Graduate
Qantas Airways
Sydney, NSW
02.2016 - 02.2018
Cabin Crew
Qantas Airways
Sydney, NSW
05.2001 - 02.2016
Customer Service Supervisor
Qantas Airways
Sydney, NSW
08.2012 - 02.2015
- Provide leadership and service expertise to cabin crew to ensure 100% compliance with service standards and signatures, with direct accountability for the Economy class cabin.
- By participating personally in customer service, use initiative to resolve issues and problems on the spot, and take appropriate follow-up action.
- Manage emergency and non-normal situations in line with current policies and procedures.
- Address crew performance issues in a timely manner, providing feedback and supporting documentation when appropriate. Use proactive methods to coach and develop the crew in service delivery, and identify skills gaps.
Customer Service Manager
Qantas Airways
London, United Kingdom
01.2009 - 08.2012
- Lead, manage, and support a team in a positive and professional manner to drive customer satisfaction and ensure 100% compliance with service standards.
- Provide leadership and accurate information during all interactions with the crew by demonstrating a sound understanding of, and commitment to, current business initiatives, crew and customer safety, and Qantas standards and policies.
- Use proactive methods to coach and develop crew, challenge serious performance issues and identify skills gaps. In line with Qantas policy and procedures, take appropriate follow-up action, and document as required.
- Manage emergency and non-normal situations in line with current policies and procedures.
- Work closely with customers and partner areas to adhere to the precision timing schedule and, when necessary, minimise delays and their impact through a proactive, flexible approach with clear and timely communication.
Customer Service Supervisor
Qantas Airways
Sydney, NSW
01.2007 - 01.2009
Education
Chartered Accountants Program - Accounting And Finance
Chartered Accountants Australia & New Zealand
Sydney, NSW07-2018
Master of Accounting - Accounting And Finance
University of Technology
Sydney, NSW11-2015
Bachelor of Management - Tourism And Hospitality
University of Western Sydney
Sydney, NSW11-1995
Skills
- Financial analysis
- Process improvement
- Account reconciliation
- Collaboration and leadership
- Analytical problem solving
- Attention to detail
- Effective communication
- System analysis
Timeline
Route Profitability Analyst
Qantas Airways
03.2022 - Current
Senior Crew Remuneration Analyst
Qantas Airways
06.2019 - 03.2022
Finance Analyst
Qantas Airways
03.2018 - 06.2019
Finance Graduate
Qantas Airways
02.2016 - 02.2018
Customer Service Supervisor
Qantas Airways
08.2012 - 02.2015
Customer Service Manager
Qantas Airways
01.2009 - 08.2012
Customer Service Supervisor
Qantas Airways
01.2007 - 01.2009
Cabin Crew
Qantas Airways
05.2001 - 02.2016
Chartered Accountants Program - Accounting And Finance
Chartered Accountants Australia & New Zealand
Master of Accounting - Accounting And Finance
University of Technology
Bachelor of Management - Tourism And Hospitality
University of Western Sydney
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