Steve Cocoris-Nguyen
Doonside,NSW
Summary
Experienced IT professional with expertise in ticket management, systems administration, network infrastructure, and troubleshooting. Skilled in identifying business needs and delivering IT solutions. Collaborative team player with excellent communication skills and a strong commitment to staying up-to-date on the latest industry trends and technologies.
Overview
7
7
years of professional experience
Work History
Parts Interpreter/sales Person
Autobarn
Minchinbury
03.2024 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Developed relationships with clients for increased loyalty and repeat business.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
IT Analyst
HCF Insurance
Sydney, NSW
06.2023 - Current
- Installed system updates to address vulnerabilities and reduce security issues.
- Provided recommendations regarding new hardware and software to keep IT infrastructure up to date.
- Investigated system issues and implemented resolutions to reduce downtime.
- Used ticketing systems to manage and process support actions and requests.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
IT Techincal Support Officer
Catholic Schools Parramatta Diocese
Schofields, NSW
04.2022 - 04.2023
- Created help desk tickets, troubleshot and resolved desktop issues.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Answered questions and provided information to customers about new software or hardware.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Responded to faults in both LAN and WAN networks to rapidly restore connectivity and prevent unnecessary downtimes.
- Answering and resolving tickets using ServiceNow
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Photographer
Kazekage Media
07.2017 - Current
- Photographed high-quality images for various print and digital projects.
- Digitally edited photos to enhance appearance.
- Edited, toned, captioned and uploaded photographs for publication.
- Determined and adjusted subject position, props and lighting equipment while selecting camera angles to optimize final product.
- Completed complex photo shoots at indoor and outdoor venues.
- Provided excellent customer service and account regulation, strengthening client relations and boosting revenue.
- Maintained relationships with clients long term.
- Developing marketing materials, business cards, social media and website
- Designing and developing brand name, logo and banners
- Managing and tracking cash flow, income, expenses and invoicing
Aquatic Attendant
Raging Waters
Prospect, NSW
09.2019 - 03.2023
- Following safety regulations and ensuring a safe work and recreation environment
- Ensuring smooth operations of the ride
- Implemented and maintained safety standards and deployed first aid, CPR and other emergency management services.
- Supervised aquatic staff and administered performance evaluations to communicate expectations .
- Conducted in-service training, meetings and conferences to share ideas and plan aquatic programs.
- Attentively monitored swimmers to identify distress.
- Entered water immediately to pull struggling swimmers to safety.
Car Salesman
GraysOnline
06.2021 - 01.2022
- Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Negotiated purchase prices and explained sales, warranty and optional products.
- Answered telephone and email inquiries from potential customers.
- Responded to customer enquiries via telephone and email.
- Completed registration paperwork and sales documentation.
- Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price and options while fielding inquiries from various marketing websites.
- Met customers on lot and in showroom to discuss available vehicles and options.
- Prepared purchased vehicles and completed final delivery checks.
Cook and Retail Assistant
KFC
03.2017 - 07.2021
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Inspected appliances, commercial fryers, and ovens to verify proper working order.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Entertainment Retail Assistant
Timezone
09.2020 - 02.2021
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Maintaining arcade games and machinery
- Upselling and meeting KPIs
Computer Repair Technician Intern
ARC Computers
12.2016 - 12.2016
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Linked computers to network and peripheral equipment.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Oversaw equipment inventory to maintain on-hand availability of necessary replacement parts and consumable goods.
- Assembling new merchandise and installing new parts to upgrade customer's computers with professional training and supervision
- Explaining company services and details about merchandise to customers over the phone and in the store
- Managing all customer inquiries relating to inventory, shipment times, prices, performance of merchandise and specifications of merchandise
- Providing customer service in the store, including greeting customers, navigating customers through sections of the store's merchandise, and providing sales advice for a range of items, including whole computers and computer parts
- Developing and maintaining store inventory, prices, and merchandise images and specifications on the store website and related social media
Education
Certificate IV - Information Technology
Australian Training Company
Sydney, NSW12.2022
High School Diploma -
CAMBRIDGE PARK HIGH SCHOOL
Cambridge Park09.2018
Certificate III - Retail
KFC
South Penrith07.2018
Skills
- Conflict Resolution
- Computer Proficiency
- Teamwork and Collaboration
- First Aid
- Customer Service
- Critical and Creative Thinking
- Flexible & Adaptable
- Issue Resolution
- Troubleshooting and Diagnostics
Timeline
Parts Interpreter/sales Person
Autobarn
03.2024 - Current
IT Analyst
HCF Insurance
06.2023 - Current
IT Techincal Support Officer
Catholic Schools Parramatta Diocese
04.2022 - 04.2023
Car Salesman
GraysOnline
06.2021 - 01.2022
Entertainment Retail Assistant
Timezone
09.2020 - 02.2021
Aquatic Attendant
Raging Waters
09.2019 - 03.2023
Photographer
Kazekage Media
07.2017 - Current
Cook and Retail Assistant
KFC
03.2017 - 07.2021
Computer Repair Technician Intern
ARC Computers
12.2016 - 12.2016
Certificate IV - Information Technology
Australian Training Company
High School Diploma -
CAMBRIDGE PARK HIGH SCHOOL
Certificate III - Retail
KFC