Steve Cox
Canberra,ACT
Summary
Accomplished Billing Coordinator at Richmond Fellowship (ACT), adept in invoice processing and demonstrating exceptional attention to detail. Streamlined billing processes, achieving a significant reduction in payment errors. Skilled in fostering team collaboration and enhancing efficiency through analytical thinking and software proficiency. Proven track record of improving financial accuracy and client satisfaction.
Overview
31
31
years of professional experience
Work History
Billing Coordinator
Richmond Fellowship (ACT)
05.2019 - 10.2024
- Answered telephone and in person inquiries with friendly demeanour and full knowledge of billing department processes.
- Researched and resolved billing discrepancies to enable accurate billing.
- Utilized various software programs to process customer payments.
- Produced and mailed monthly statements to Plan Managers and assisted with related requests for information and clarification.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Developed customized billing reports for internal stakeholders, supporting informed decision-making processes.
- Streamlined workflow for faster invoice processing, improving overall efficiency in the department.
- Worked with multiple departments to check proper billing information.
- Audited and corrected billing and posting documents for accuracy.
- Optimized billing processes by implementing efficient invoicing and payment tracking systems.
- Enhanced client relations by promptly addressing inquiries and concerns regarding invoices and account statuses.
- Organized accounts for financial audits and supported audit process.
- Established clear communication channels between departments to promote seamless coordination in all aspects of the billing process.
- Monitored accounts receivable aging reports, identifying trends and proactively addressing potential collection issues.
- Generated monthly billing and posting reports for management review.
- Verified accuracy of accounts payable payments, resulting in [Number]% reduction in payment errors and check reissues.
- Updated documentation, reports, and spreadsheets with financial information.
- Facilitated smooth transitions during organizational changes by effectively training new team members on billing procedures and best practices.
- Reduced billing errors through consistent review and reconciliation of account discrepancies.
- Continually sought opportunities for process improvement, leading to increased efficiency and effectiveness within the billing department.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Contributed to improved financial reporting by reconciling discrepancies between invoiced amounts and actual payments received.
- Facilitated staff training on new billing software, enhancing team productivity and billing accuracy.
- Proactively addressed potential billing discrepancies by conducting pre-billing audits.
- Managed monthly billing cycles to ensure timely issuance of invoices and statements.
- Streamlined billing process efficiency by implementing updated billing system.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Warehouse Manager
Schiavello ACT
04.2012 - 07.2014
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Increased warehouse efficiency by implementing new inventory management systems and procedures.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Fostered a positive workplace culture that motivated employees to perform their best while maintaining high morale.
- Organized records of vehicles, schedules and completed orders.
- Ensured compliance with safety regulations through regular inspections, staff training, and policy updates.
- Developed and implemented policy and procedure updates to improve workflow and productivity.
- Reviewed established business practices and improved processes to reduce expenses.
- Optimized shipping and receiving operations, ensuring timely dispatch and receipt of goods with minimal delays or damage.
- Implemented preventive maintenance schedule for warehouse equipment, reducing downtime and repair costs.
Contract Administrator / OH&S & Quality Assurance
Schiavello ACT Pty Ltd
01.2008 - 04.2012
- Organized and updated databases, records and other information resources.
- Stored and filed contract documents in orderly, organized systems.
- Streamlined contract processes by implementing efficient tracking and organization systems.
- Drafted clear, concise, and legally compliant contracts tailored to specific business needs and objectives.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Site Supervisor
Schiavello ACT Pty Ltd
01.2007 - 01.2008
- Trained new team members on site policies and procedures.
- Maintained records and logs of work performed and materials and equipment used.
- Worked with personnel and managers to meet strict timelines.
- Oversaw daily operations at site, keeping team production moving at optimal pace.
- Duties: Supervise teams of up to 18 installers installing up to 800
workstations per site. - Schedule transportation and installation of up to 128 workstations and other loose furniture items at a time.
- Measure & order furniture from a range of suppliers, provide client liaison, quality
assurance and OH&S advice, including preparation of Risk Analysis and
Site Specific Safe Work Practices
Special Projects Officer (EL1)
Commonwealth Department of Health and Aged Care
11.1998 - 01.2000
- Consolidated reporting systems and developed streamlined templates for easier data interpretation by stakeholders.
- Delivered high-quality results with thorough research, analysis, and strategic planning.
- Identified potential risks and devised contingency plans for timely issue resolution.
- Collaborated with stakeholders, ensuring clear communication and alignment on project goals.
- Coordinated efforts between departments, fostering a collaborative work environment for optimal results.
- Managed cross-functional teams for successful project completion within deadlines and budget constraints.
- Mentored junior staff members by sharing expertise in project management best practices.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Senior Network Programmer (EL1)
Commonwealth Department of Health and Aged Care
07.1993 - 01.2000
- Wrote and maintained technical documentation for network Systems.
- Worked with applications development branch to test applications to ensure functionality and document capacity requirements across the network
- Provide advice as a network specialist. Supervise a team of 4 to18 people
providing network services. - Researched information and conducted analysis for software and systems modifications and new projects.
- Designed and implemented Australian wide networks encompassing several computing platforms.
- Improved software efficiency by creating automated scripts and tools.
Education
Diploma - Management
Australian International Education Academy
Skills
- Invoice processing
- Invoicing expertise
- Due diligence
- Recordkeeping
- Billing systems and software
- Attention to detail
- Billing systems and software
- Analytical thinking
- Report generation
- Coding proficiency
Timeline
Billing Coordinator
Richmond Fellowship (ACT)
05.2019 - 10.2024
Warehouse Manager
Schiavello ACT
04.2012 - 07.2014
Contract Administrator / OH&S & Quality Assurance
Schiavello ACT Pty Ltd
01.2008 - 04.2012
Site Supervisor
Schiavello ACT Pty Ltd
01.2007 - 01.2008
Special Projects Officer (EL1)
Commonwealth Department of Health and Aged Care
11.1998 - 01.2000
Senior Network Programmer (EL1)
Commonwealth Department of Health and Aged Care
07.1993 - 01.2000
Diploma - Management
Australian International Education Academy
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