Steve Deamer
Sydney,NSW
Summary
Knowledgeable Manager & Coordinator with strong background driving a wide range of business operations. Adept at developing and implementing new strategies, process' and procedures with strong understanding of regulatory and industry landscapes. Motivated self-starter quickly adapts to changing environments and manages multiple tasks simultaneously.
Fosters excellent internal nd external stakeholder relationships to maintain high-level trust and transparency.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Recreation Bookings Coordinator
City Of Canada Bay Council
02.2012 - Current
- Manage 200+ sports fields, parks and open spaces, facilitating approximately 14,000 sports club/association members, Community Organisations, residents and internal & external customers.
- Facilitate communication, act as key liaise and maintain high-profile relationships between external stakeholders of all levels and Council with highly developed interpersonal skills.
- Collaboration across all Council departments to continuously improve service, process and experience of internal and external stakeholders.
- Negotiate with presidents, secretaries and key club/organisation officials to facilitate fair, equitable and safe access of sports fields, amenities, parks and open spaces.
- Created and manage fees & charges structure and budgets, optimising financial operations.
- Implementation of new booking system and flood lighting system to streamline process and improve operation efficiency
Personal Finance Manager
Cash Convertors
09.2009 - 01.2012
- Drove operations management, sales, and marketing to increase revenue and build the operation from zero to profitable operation
- Trained new and existing staff members in financial lending procedures to ensure probity.
- Reviewed customer documentation and identified financial discrepancies where applicable.
- Processed payment structures and developed process' to contact appropriate parties for timely payment.
- Completed customer documentation and upheld strict compliance with regulatory agencies.
General Manager
Sydney Galleries
02.2006 - 08.2009
- Developed and implemented business strategies, process' and procedures to increase sales and profitability.
- Managed budget implementations, employee reviews, schedules, and contract negotiations with artists.
- Maximized operations by coaching and mentoring personnel on sales strategies, management principles, company procedures, and technology systems.
General Manager
Greenwich Leisure Limited
06.2003 - 09.2005
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Assisted in recruiting, hiring and training of team members.
- Reduced operational risks and improved workplace Health & Safety across sites
- Encouraged and progressed staff engagement, gender diversity and cultural programs
Education
Bachelor of Science - Leisure Management & Sports Science
Brunel University
West London, England06.1999
Skills
- Critical Thinking and Problem Solving
- Project Management and Coordination
- Microsoft Office and IT Applications
- Training and Mentoring
- Interpersonal Awareness
- Customer Service and Relationship Management
- Workflow Processes and procedures
- Business Operation Management and Contract Assessment
- Process and Procedure Implementation
- Marketing and Outreach
- Sales
Accomplishments
- Created and organise work Football and Dragon Boat teams comprising of 20+ cross departmental staff members to enter NSW State competitions.
- Successfully managed an Eastern Suburbs Premier League senior football team of 35+ members from 2012-2022
- Implemented a remote floodlight control system to enable improved sustainability and Club control, saving money and creating internal efficiencies for operators
- Developed a new marketing strategy and staff training for Sydney Galleries which improved revenue by over 100% during traditional down periods
- Steered Barnet Copthall Leisure Centre to achieve National QUEST recognition within three month timeframe
- Completed the London Marathon raising money for charity
Certification
- Professional Project Management Certificate, Google - 2023
- Organisational Training courses through ELearning portal including, Cyber Security, Health & Safety - (2012 - Current)
- White Card Holder
- Working With Children Certificate - (Expires 2023)
- CELTA - Teaching English as a Foreign Language - 2012
- First Aid & CPR - (2001 - 2006)
- Pool Lifeguard - (2001-2006)
- Swedish Massage Therapist Certificate - 2001
- Personal Training & Circuit Class Intructor- 2000
- Full Drivers Licence (1993-current)
Timeline
Recreation Bookings Coordinator
City Of Canada Bay Council
02.2012 - Current
Personal Finance Manager
Cash Convertors
09.2009 - 01.2012
General Manager
Sydney Galleries
02.2006 - 08.2009
General Manager
Greenwich Leisure Limited
06.2003 - 09.2005
Bachelor of Science - Leisure Management & Sports Science
Brunel University
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