Steve Doherty

• Manage a high performing team of skilled professionals. Currently responsible for all Recovery Agent and Credit Hire claims. My team also houses all Third-Party Litigation files, Personal Injury Claims and until recently, our Quantum Assessors.

• Play an active role in our Third-Party Care training sessions. I regularly run skills-based sessions for advisors and aspiring leaders.

• In my role I liaise with multiple internal stakeholders including IDRS, Procurement and Investigations. Externally I am in constant contact with Independent Assessor's, Panel Solicitors and Insurance Companies.

• My role requires constant strategic manoeuvres to ensure the business frontline defence is prepared and vigilant.

• Manage a team of Settlements advisors.

• Review incoming demands and ensure they were fair and reasonable.

• Gather information to make the appropriate liability decision.

• Manage customer expectations throughout the Settlement Process

• Consider the business risk appetite and record any real or potential risks.

• Managed all Commercial Claims for an insurance brokerage. Liaised with stakeholders to ensure claims were processed efficiently and matched customer expectations.

• Reported on claim stats to the brokerage owner and discussed impact on loss ratios etc.

• Provided feedback to Insurers , Repairs and customers re progress of claims.

• Managed internal disputes for the business and liaised with AFCA and customers to resolve any disputes in a timely and cost effective manner.

• Managed a team of motor vehicle claims advisors. The team was responsible for lodging and managing all motor claims for A&G clients.

•My responsibilities included monitoring compliance, ensuring KPIs were adhered to and managing the customer experience.

• During my time at A&G I actively worked on processes to increase efficiencies, decrease TAT time and reduce touch points during the life of a claim.