Steve Felise
Melbourne,VIC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
Work History
Forklift Operator
Mainfreight Transport
2020.02 - 2023.08
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
- Transported goods between warehouse locations according to shipment and storage needs.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Maneuvered forklift safely in congested and confined areas using [Skill] and [Technique].
- Communicated with floor managers to determine merchandise placement.
- Coordinated with other lift truck drivers and production personnel to process orders efficiently.
PM Operations Supervisor
Mainfreight Transport
2021.07 - 2023.03
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and implemented strategies to maximize customer satisfaction.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Increased profit by streamlining operations.
- Introduced new methods, practices, and systems to reduce turnaround time.
Customer Service Representative
Westmeadows Fish And Chips
2017.09 - 2020.01
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Casual Warehousing Associate
GraceTech
2019.11 - 2019.12
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Performed general housekeeping and cleaning tasks.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 50kgs.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Manually unloaded containers
- Operated equipment while observing standard safety procedures.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Strapped items down over protective padding to secure throughout transportation.
Plumbing Apprentice
Splashed Out Pools
2018.11 - 2019.01
- Listened to instructions from journeyman plumber, gaining valuable onsite job training.
- Tested for leaks in new and repaired systems to verify functional and safe working condition.
- Performed basic and semi-skilled work under supervision and instruction from lead plumber.
- Organized and moved materials from truck to job site to support project requirements.
- Safely handled tools and equipment in large-scale projects.
- Followed safety practices with tools and general behaviors to prevent accidents and safeguard equipment.
- Used clamps and brackets to attach pipes to walls, structures and fixtures.
Volunteer
Church Of Jesus Christ Of Latter Day Saints
2013.01 - 2018.12
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Represented organization positively and professionally while providing community with much-needed services.
- Helped and assisted elderly and church members of any needs such as cleaning, shifting houses and gardening etc.
- House keeping and maintenance of chapels.
Work Experince
Coles Supermarket
2016.06 - 2016.06
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Established rapport with customers using active listening and interpersonal skills.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Prioritized helping customers over completing other routine tasks in store.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Education
Certificate III - Business
Gladstone Park Secondary College
Gladstone Park, VIC11.2018
High School Diploma -
Gladstone Park Secondary College
Gladstone Park, VIC11.2018
Skills
- Learning Strategies
- Team Player
- Inventory Reporting
- Equipment Maintenance
- Safety Awareness
- Coaching and Mentoring
Timeline
PM Operations Supervisor
Mainfreight Transport
2021.07 - 2023.03
Forklift Operator
Mainfreight Transport
2020.02 - 2023.08
Casual Warehousing Associate
GraceTech
2019.11 - 2019.12
Plumbing Apprentice
Splashed Out Pools
2018.11 - 2019.01
Customer Service Representative
Westmeadows Fish And Chips
2017.09 - 2020.01
Work Experince
Coles Supermarket
2016.06 - 2016.06
Volunteer
Church Of Jesus Christ Of Latter Day Saints
2013.01 - 2018.12
Certificate III - Business
Gladstone Park Secondary College
High School Diploma -
Gladstone Park Secondary College
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