Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Steve Genis

Epping,VIC

Summary

Diligent Assistant Store Manager with strong background in retail management. Successfully coordinated store operations and enhanced customer satisfaction. Demonstrated leadership in staff training and inventory management.

Retail management professional with solid track record in optimising store operations and delivering high-quality customer service. Proven ability to lead teams and adapt to changing business needs. Focused on driving sales and maintaining collaborative work environment.

Professional cinema worker prepared for roles in customer service, operations, and technical tasks within theater environment. Skilled in providing exceptional guest experiences, handling ticketing and concessions, and maintaining clean, organized facilities. Strong focus on team collaboration and flexibility with changing needs, ensuring smooth operations and reliable service. Known for effective communication, problem-solving abilities, and passion for film industry.

Experienced with managing daily cinema operations, including ticket sales and customer service. Utilise team collaboration and problem-solving skills to enhance customer satisfaction and operational efficiency. Knowledge of cinema equipment maintenance and safety protocols.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

Spendless Shoes
12.2023 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimising discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded proactively and positively to rapid change.

Event Organiser

Bunnings Group
05.2015 - 08.2023
  • Coordinated schedules and timelines for events.
  • Increased event attendance by strategically marketing and promoting events through various channels.
  • Created engaging visual materials such as invitations, programs, banners, signage to promote consistent branding across all aspects of the event experience.
  • Participated in strategy development and planning to grow organising program and advance campaigns.
  • Coordinated logistics for large-scale events, including venue selection, catering arrangements, transportation services, and accommodations for guests.
  • Managed budgets for multiple events, ensuring cost-effective allocation of resources and maximising returns on investment.
  • Successfully managed a team of volunteers to provide exceptional support during events, fostering a positive work environment and efficient task completion.
  • Wrote e-mails, promoted events via social media and drafted phone scripts to recruit volunteers.
  • Managed event logistics and operations.
  • Trained and supervised event staff to complete tasks on time.
  • Monitored and controlled event expenditures to meet budgets.
  • Analysed event costs to identify areas of improvement and cost savings.

Cinema Worker

Reading Cinemas
01.2017 - 01.2021
  • Managed inventory efficiently, ensuring adequate stock levels of food, beverages, and supplies at all times.
  • Enhanced customer experience by providing exceptional service and maintaining a clean, welcoming environment.
  • Handled customer inquiries professionally and knowledgeably, resolving issues promptly to maintain positive relationships with patrons.
  • Collaborated with team members to maintain theatre cleanliness during busy periods, resulting in higher guest satisfaction ratings.
  • Supported box office operations by accurately processing transactions and balancing cash drawers daily.
  • Maximized efficiency by cross-training in multiple roles within the theatre, including concessions, box office operations, cleaning duties, and projection room activities.
  • Facilitated group bookings for special events, coordinating with event planners to ensure successful experiences for all attendees.
  • Assisted guests with ticket purchases and seating arrangements for optimal viewing experiences.
  • Delivered timely information updates to customers regarding scheduling changes or special events taking place at the cinema complex.
  • Coordinated movie showings, ensuring seamless transitions between films and minimal downtime for patrons.
  • Promoted upcoming movie releases using engaging signage and displays that captured the attention of potential viewers.
  • Strengthened teamwork through active communication and collaboration with colleagues on various tasks and projects.
  • Participated in regular staff meetings to discuss strategies for improving overall operations and addressing any challenges faced by the team.
  • Ensured compliance with safety regulations by monitoring theatre exits, enforcing age restrictions on certain films, and addressing any hazards promptly.
  • Provided information about current and future events at facility.
  • Provided guidance on seating and ticketing procedures to increase customer satisfaction.
  • Assisted patrons with seating by giving directions and lighting paths.
  • Sold admission, processed payments, and issued tickets.
  • Directed ticket holders to seats and facility locations.
  • Welcomed guests to theatre with friendly demeanour and smile and directed to screening rooms.

Education

Epping Secondary College
Epping, VIC

Skills

  • Problem-solving
  • Customer service
  • Customer experience
  • Customer service and engagement
  • Retail operations
  • Inventory control
  • Customer relations
  • Store organisation
  • Time management
  • Team building and leadership
  • Store opening and closing
  • Attention to detail
  • Customer service management
  • Social media promotion
  • Guest management
  • Event marketing
  • Entertainment booking
  • Food safety
  • Cleanliness maintenance
  • Audio visual equipment
  • Strong work ethic
  • Multitasking
  • Event planning

Certification

RSA Certificate

Working With Children Check

First Aid Certificate

Languages

Macedonian
Full Professional

Timeline

Assistant Store Manager

Spendless Shoes
12.2023 - Current

Cinema Worker

Reading Cinemas
01.2017 - 01.2021

Event Organiser

Bunnings Group
05.2015 - 08.2023

Epping Secondary College

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Steve Genis