STEVE GREEN
Chirnside Park,VIC
Summary
I have been working in different industries but taken the same philosophies into every working environment. Treat people how you want to be treated and enjoy. I also work on the NOW principle. No Opportunity Wasted. This has held me good stead throughout my career. I have a strong background in sales, leadership and customer service. With furthering my knowledge based by studying a Diploma in Business Management and also Marketing at Swinburne at Box Hill. Throughout my working life I have had an outside interest in cricket where I have captained and also coach junior cricket for more than 10 years.
In the last 12 months I have reassessed what I enjoy doing and brought it back to a couple of things.
- Customer Service
- Mentoring
- Sports
These are the bases of my current jobs.
Overview
33
33
years of professional experience
Work History
Duty Manager
Maroondah City Council
06.2023 - Current
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Developed and implemented new procedures and policies to improve operational productivity.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained compliance with company policies, objectives, and communication goals.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Solicited customer feedback to identify and improve on areas of weakness.
- Developed and implemented customer service policies to enhance satisfaction.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Conducted routine inspections to check quality and compliance with established specifications.
Business Development and Account Manager
ALP-OZ
10.2022 - Current
- Developing and implementing strategic and commercial approaches to growing the company's market share
- Cold calling customers and selling services and products
- Meet and exceed KPIs and sales targets
- Manage and develop sales within your region for current products and new product development along with production team
- Demonstrating and presenting products
- Build and maintain customer relations
- Chasing leads and following up on opportunities to generate sales
- Responsible for managing customers within your segment at a local, regional, or national level
- Process/relay orders accurately and efficiently
- Maintain optimal level of customer services for all sales activities
- Maintain a deep understanding of customer needs and monitor their preferences
- Provide customers with information in a timely manner
- Setting and adjusting pricing plans/pricing discounts, negotiate contracts and sales deals
- Develop and implement various sales programs to facilitate sales and provide support to all team members, ensuring compliance to all customer standards
- Resolve escalated customer issues and customer complaints regarding sales and service
- Organise and execute various market strategies to reach all budget objectives
- Perform financial analysis of all products and forecast all sales requirements for your region
- Prepare reports as required for sales budgets, competitor sales activities, financial planning
- Recommends changes in products, service, and policy by evaluating results and competitive developments
- Manage all communication with purchasing and sales department in relation to price changes, new products and increase in customer usage
- Participate in various trade shows and conventions, conferences and meetings in Australia & Overseas when required
- Organising events and product exhibitions
- Cold calling customers and selling services and products
Retail Golf Sales Assistant
Maroondah City Council
06.2022 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Assisted customers with prompt and polite support in-person and via telephone.
- Helped customers complete purchases and locate items.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Increased sales by offering advice on purchases and promoting additional products.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Coached team on effective upselling and cross-selling methods.
- Maintained clean sales floor and straightened and faced merchandise.
- Stocked merchandise, clearly labeling items, and arranging according to size or colour.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Managed cash register after end of shift to balance and record accurate transactions.
- Answered questions about store policies and addressed customer concerns.
- Utilized upselling techniques to promote additional products and increase sales.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Sales Manager
Australian Foams & Tapes
07.2017 - 08.2022
- Objective – Manage current customers though out Australia, while developing new leads
- Source new product and negotiating with local and overseas suppliers
- Cold calling new customers
- Development (R & D) to meet customer requirements/solutions
- Maintain & generate new sales from existing customer base
- Maintain a regular ‘call’ schedule to existing customers
- Quotes to customers
- Maintain & distribute product information
- Processing & costing customer orders
- Maintain & update costing spreadsheet data / customer pricing data
- Assist in the development of AFT annual sales budgets
- Customer Liaison
- Marketing
- Budgets (monitor reports from Customer Service monthly)
- Sales Analysis (monitor reports from Customer Service quarterly)
- Follow up of overdue payments (not resolved by accounts)
- Product Sourcing (new/alternative products)
- Staff Management
- J
- KEYACHIEVEMENTS
- Building strong relationship with my customer base to benefit both parties
- Successful completion of mydiplomas
- Increasing business in all the different industries I have been associated with
- Adapting and learning new products in unfamiliar industries.
Business Owner
Treasured Moments
06.2011 - 07.2017
- Creating visual memories for funeral branches
- Cold calling new opportunities
- Developing sales and marketing plans
- Developing new products
- Source and develop new contacts for future business opportunities
- Developing a sales strategy
- Developing a marketing model
- Understand and enhancing product offering
- Key
State Manager and Key Account Manager
Masterpet
08.2009 - 01.2012
- Directly manage a team of 5 Sales Representatives
- Responsible for a region totaling sales of $15 million per annum
- Develop and implement strategic marketing activities
- Coordinate analysis of markets, competitors and costs ongoing
- Provide regular coaching and training to team
- Develop category planograms for national retail chains
- Oversee monthly sales/marketing reports to Senior Management team
- Source and develop new contacts for future business opportunities
- Train and develop staff using Word and Excel
- Coach sales team on selling techniques
Business Development Manager
KraMar
10.2003 - 07.2009
- Developing Strategic partnerships with key accounts
- Develop a selling strategy for key accounts
- Creating designs to best promote product on behalf of the company
- Source and develop new contacts for future business opportunities
- Developing product knowledge within accounts
- Communicate with internal and external customers
- Allocation of an advertising budget.
Product Development Manager
Spalding Australia
07.2002 - 10.2003
- Building strong business relationship with major clients
- Developing briefs for importers
- Analysing and developing ranges
- Building budgets and forecast for different categories
- Communicate with internal and external customers
- Develop and co-ordinate trade fairs
- Develop a production operation schedule for a large part of the business
- Liaise with major organizations
Sales Representative
Spalding Australia
02.1996 - 07.2002
- Maintaining a regular call cycle
- Attending trade fairs
- Building and maintaining strong business relationships
- End to end selling
Customer Service
Spalding Australia
05.1994 - 02.1996
Trainee Manager
Rebel Sports
09.1993 - 05.1994
Hardware Manager
Rebel Sports
01.1993 - 09.1993
Department Manager
Rebel Sports
10.1992 - 01.1993
Footwear Team Member
Rebel Sports
04.1991 - 10.1992
Rebel Sports
12.1990 - 04.1991
Education
Design Training Melbourne - Photoshop Course -
2012
Independent Management Consultant - Performance Management - undefined
2010
Forum - Negotiating for Better Outcomes 2009 Independent Management Consultant - NLP Training - undefined
2010
Independent Management Consultant - Four Phase Selling - undefined
2009
Dale Carnegie - Leadership, Customer Service & People Skills - undefined
2009
Diploma of Business Management - undefined
Box Hill Institute
2009
undefined
Swinburne University
2008
Diploma of Business Marketing - undefined
Box Hill Institute
2008
undefined
Swinburne University
2006
Mercury - Effective Selling Techniques 1999 Leadership Management Australia - Effective Selling Strategies 1995 Word and Excel course - undefined
2002
Skills
- Microsoft Office Suite
- Photoshop Proshow Producer
- Final Cut Goldmine
- O4
- Sonar 6
- Staff Training
- Attention to Detail
- Customer Relationship Management
COMPUTER SKILLS
SKILLS AND ATTRIBUTES
- Exceptional oral and written communication skills and attention to detail
- Ability to establish and maintain effective working relationships
- Collaborative and approachable leadership style
- Highly motivated to initiate, drive and manage change
- Resourceful and efficient in problem solving
- Ability to work well under pressure
- Adaptable and willingness to learn
- Mentoring
- Supervising Employees
Affiliations
- Member of the Cricket Australia Accredited Cricket Coach since 2015
Hobbies
My passion are
- Cricket
- Coaching
- Travelling
- AFL
- Sport in general
- Cooking
Timeline
Duty Manager
Maroondah City Council
06.2023 - Current
Business Development and Account Manager
ALP-OZ
10.2022 - Current
Retail Golf Sales Assistant
Maroondah City Council
06.2022 - Current
Sales Manager
Australian Foams & Tapes
07.2017 - 08.2022
Business Owner
Treasured Moments
06.2011 - 07.2017
State Manager and Key Account Manager
Masterpet
08.2009 - 01.2012
Business Development Manager
KraMar
10.2003 - 07.2009
Product Development Manager
Spalding Australia
07.2002 - 10.2003
Sales Representative
Spalding Australia
02.1996 - 07.2002
Customer Service
Spalding Australia
05.1994 - 02.1996
Trainee Manager
Rebel Sports
09.1993 - 05.1994
Hardware Manager
Rebel Sports
01.1993 - 09.1993
Department Manager
Rebel Sports
10.1992 - 01.1993
Footwear Team Member
Rebel Sports
04.1991 - 10.1992
Rebel Sports
12.1990 - 04.1991
Design Training Melbourne - Photoshop Course -
Independent Management Consultant - Performance Management - undefined
Forum - Negotiating for Better Outcomes 2009 Independent Management Consultant - NLP Training - undefined
Independent Management Consultant - Four Phase Selling - undefined
Dale Carnegie - Leadership, Customer Service & People Skills - undefined
Diploma of Business Management - undefined
Box Hill Institute
undefined
Swinburne University
Diploma of Business Marketing - undefined
Box Hill Institute
undefined
Swinburne University
Mercury - Effective Selling Techniques 1999 Leadership Management Australia - Effective Selling Strategies 1995 Word and Excel course - undefined
Similar Profiles
Bobbie CoucherBobbie Coucher
Activity and Transport Officer at Maroondah City Council - Kerrabee CentreActivity and Transport Officer at Maroondah City Council - Kerrabee Centre
Bobbie CoucherBobbie Coucher
Activity and Lifestyle Officer at Maroondah City CouncilActivity and Lifestyle Officer at Maroondah City Council
Ethan VerhageEthan Verhage
Customer Service Officer at Maroondah City CouncilCustomer Service Officer at Maroondah City Council
Emily RossEmily Ross
Pool Lifeguard at Maroondah City CouncilPool Lifeguard at Maroondah City Council
Luke FerrallLuke Ferrall
Food Service Worker at KFCFood Service Worker at KFC