STEVE GREEN
Chirnside Park,VIC
Summary
I have been working in different industries but taken the same philosophies into every working environment. Treat people how you want to be treated and enjoy. I also work on the NOW principle. No Opportunity Wasted. This has held me good stead throughout my career. I have a strong background in sales, leadership and customer service. With furthering my knowledge based by studying a Diploma in Business Management and also Marketing at Swinburne at Box Hill. Throughout my working life I have had an outside interest in cricket where I have captained and also coach junior cricket for more than 10 years.
In the last 12 months I have reassessed what I enjoy doing and brought it back to a couple of things.
- Customer Service
- Mentoring
- Sports
These are the bases of my current jobs.
Overview
33
33
years of professional experience
Work History
Duty Manager
Maroondah City Council
06.2023 - Current
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Developed and implemented new procedures and policies to improve operational productivity.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained compliance with company policies, objectives, and communication goals.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Solicited customer feedback to identify and improve on areas of weakness.
- Developed and implemented customer service policies to enhance satisfaction.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Conducted routine inspections to check quality and compliance with established specifications.
Business Development and Account Manager
ALP-OZ
10.2022 - Current
- Developing and implementing strategic and commercial approaches to growing the company's market share
- Cold calling customers and selling services and products
- Meet and exceed KPIs and sales targets
- Manage and develop sales within your region for current products and new product development along with production team
- Demonstrating and presenting products
- Build and maintain customer relations
- Chasing leads and following up on opportunities to generate sales
- Responsible for managing customers within your segment at a local, regional, or national level
- Process/relay orders accurately and efficiently
- Maintain optimal level of customer services for all sales activities
- Maintain a deep understanding of customer needs and monitor their preferences
- Provide customers with information in a timely manner
- Setting and adjusting pricing plans/pricing discounts, negotiate contracts and sales deals
- Develop and implement various sales programs to facilitate sales and provide support to all team members, ensuring compliance to all customer standards
- Resolve escalated customer issues and customer complaints regarding sales and service
- Organise and execute various market strategies to reach all budget objectives
- Perform financial analysis of all products and forecast all sales requirements for your region
- Prepare reports as required for sales budgets, competitor sales activities, financial planning
- Recommends changes in products, service, and policy by evaluating results and competitive developments
- Manage all communication with purchasing and sales department in relation to price changes, new products and increase in customer usage
- Participate in various trade shows and conventions, conferences and meetings in Australia & Overseas when required
- Organising events and product exhibitions
- Cold calling customers and selling services and products
Retail Golf Sales Assistant
Maroondah City Council
06.2022 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Assisted customers with prompt and polite support in-person and via telephone.
- Helped customers complete purchases and locate items.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Increased sales by offering advice on purchases and promoting additional products.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Coached team on effective upselling and cross-selling methods.
- Maintained clean sales floor and straightened and faced merchandise.
- Stocked merchandise, clearly labeling items, and arranging according to size or colour.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Managed cash register after end of shift to balance and record accurate transactions.
- Answered questions about store policies and addressed customer concerns.
- Utilized upselling techniques to promote additional products and increase sales.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Sales Manager
Australian Foams & Tapes
07.2017 - 08.2022
- Objective – Manage current customers though out Australia, while developing new leads
- Source new product and negotiating with local and overseas suppliers
- Cold calling new customers
- Development (R & D) to meet customer requirements/solutions
- Maintain & generate new sales from existing customer base
- Maintain a regular ‘call’ schedule to existing customers
- Quotes to customers
- Maintain & distribute product information
- Processing & costing customer orders
- Maintain & update costing spreadsheet data / customer pricing data
- Assist in the development of AFT annual sales budgets
- Customer Liaison
- Marketing
- Budgets (monitor reports from Customer Service monthly)
- Sales Analysis (monitor reports from Customer Service quarterly)
- Follow up of overdue payments (not resolved by accounts)
- Product Sourcing (new/alternative products)
- Staff Management
- J
- KEYACHIEVEMENTS
- Building strong relationship with my customer base to benefit both parties
- Successful completion of mydiplomas
- Increasing business in all the different industries I have been associated with
- Adapting and learning new products in unfamiliar industries.
Business Owner
Treasured Moments
06.2011 - 07.2017
- Creating visual memories for funeral branches
- Cold calling new opportunities
- Developing sales and marketing plans
- Developing new products
- Source and develop new contacts for future business opportunities
- Developing a sales strategy
- Developing a marketing model
- Understand and enhancing product offering
- Key
State Manager and Key Account Manager
Masterpet
08.2009 - 01.2012
- Directly manage a team of 5 Sales Representatives
- Responsible for a region totaling sales of $15 million per annum
- Develop and implement strategic marketing activities
- Coordinate analysis of markets, competitors and costs ongoing
- Provide regular coaching and training to team
- Develop category planograms for national retail chains
- Oversee monthly sales/marketing reports to Senior Management team
- Source and develop new contacts for future business opportunities
- Train and develop staff using Word and Excel
- Coach sales team on selling techniques
Business Development Manager
KraMar
10.2003 - 07.2009
- Developing Strategic partnerships with key accounts
- Develop a selling strategy for key accounts
- Creating designs to best promote product on behalf of the company
- Source and develop new contacts for future business opportunities
- Developing product knowledge within accounts
- Communicate with internal and external customers
- Allocation of an advertising budget.
Product Development Manager
Spalding Australia
07.2002 - 10.2003
- Building strong business relationship with major clients
- Developing briefs for importers
- Analysing and developing ranges
- Building budgets and forecast for different categories
- Communicate with internal and external customers
- Develop and co-ordinate trade fairs
- Develop a production operation schedule for a large part of the business
- Liaise with major organizations
Sales Representative
Spalding Australia
02.1996 - 07.2002
- Maintaining a regular call cycle
- Attending trade fairs
- Building and maintaining strong business relationships
- End to end selling
Customer Service
Spalding Australia
05.1994 - 02.1996
Trainee Manager
Rebel Sports
09.1993 - 05.1994
Hardware Manager
Rebel Sports
01.1993 - 09.1993
Department Manager
Rebel Sports
10.1992 - 01.1993
Footwear Team Member
Rebel Sports
04.1991 - 10.1992
Rebel Sports
12.1990 - 04.1991
Education
Design Training Melbourne - Photoshop Course -
2012
Independent Management Consultant - Performance Management - undefined
2010
Forum - Negotiating for Better Outcomes 2009 Independent Management Consultant - NLP Training - undefined
2010
Independent Management Consultant - Four Phase Selling - undefined
2009
Dale Carnegie - Leadership, Customer Service & People Skills - undefined
2009
Diploma of Business Management - undefined
Box Hill Institute
2009
undefined
Swinburne University
2008
Diploma of Business Marketing - undefined
Box Hill Institute
2008
undefined
Swinburne University
2006
Mercury - Effective Selling Techniques 1999 Leadership Management Australia - Effective Selling Strategies 1995 Word and Excel course - undefined
2002
Skills
- Microsoft Office Suite
- Photoshop Proshow Producer
- Final Cut Goldmine
- O4
- Sonar 6
- Staff Training
- Attention to Detail
- Customer Relationship Management
COMPUTER SKILLS
SKILLS AND ATTRIBUTES
- Exceptional oral and written communication skills and attention to detail
- Ability to establish and maintain effective working relationships
- Collaborative and approachable leadership style
- Highly motivated to initiate, drive and manage change
- Resourceful and efficient in problem solving
- Ability to work well under pressure
- Adaptable and willingness to learn
- Mentoring
- Supervising Employees
Affiliations
- Member of the Cricket Australia Accredited Cricket Coach since 2015
Hobbies
My passion are
- Cricket
- Coaching
- Travelling
- AFL
- Sport in general
- Cooking
Timeline
Duty Manager
Maroondah City Council
06.2023 - Current
Business Development and Account Manager
ALP-OZ
10.2022 - Current
Retail Golf Sales Assistant
Maroondah City Council
06.2022 - Current
Sales Manager
Australian Foams & Tapes
07.2017 - 08.2022
Business Owner
Treasured Moments
06.2011 - 07.2017
State Manager and Key Account Manager
Masterpet
08.2009 - 01.2012
Business Development Manager
KraMar
10.2003 - 07.2009
Product Development Manager
Spalding Australia
07.2002 - 10.2003
Sales Representative
Spalding Australia
02.1996 - 07.2002
Customer Service
Spalding Australia
05.1994 - 02.1996
Trainee Manager
Rebel Sports
09.1993 - 05.1994
Hardware Manager
Rebel Sports
01.1993 - 09.1993
Department Manager
Rebel Sports
10.1992 - 01.1993
Footwear Team Member
Rebel Sports
04.1991 - 10.1992
Rebel Sports
12.1990 - 04.1991
Design Training Melbourne - Photoshop Course -
Independent Management Consultant - Performance Management - undefined
Forum - Negotiating for Better Outcomes 2009 Independent Management Consultant - NLP Training - undefined
Independent Management Consultant - Four Phase Selling - undefined
Dale Carnegie - Leadership, Customer Service & People Skills - undefined
Diploma of Business Management - undefined
Box Hill Institute
undefined
Swinburne University
Diploma of Business Marketing - undefined
Box Hill Institute
undefined
Swinburne University