- Outdoor Recreation
- Camping
- Volunteering with youth sports programs as a soccer referee
- Gardening
- I like working with my hands and fixing things
Steve Grzywny
Tea Tree Gully
Summary
Dynamic, results-driven professional with extensive experience in leading Product Support Services teams to drive business growth, enhance customer satisfaction, and optimize sales performance. Expertise in analyzing market trends to identify strategic opportunities, developing and executing targeted marketing programs, and managing cross-functional initiatives across regional and company-wide operations. Proficient in CRM oversight, sales forecasting, and performance reporting, with a strong emphasis on team development, stakeholder engagement, and continuous improvement. Renowned for adaptability in dynamic environments and a collaborative approach to problem-solving, effectively aligning customer support strategies with business objectives to deliver measurable outcomes in parts and service sales.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Manager Product Support
Cavpower
02.2023 - Current
- Led a team of Product Support Services Representatives (PSSRs), driving strategic customer engagement and consistently exceeding parts and service sales targets.
- Designed and implemented market-specific product support marketing programs across regional and company-wide operations, resulting in measurable revenue growth.
- Conducted in-depth business analysis to identify emerging market needs and growth opportunities, informing executive-level decision-making and long-term planning.
- Developed and maintained robust performance reporting systems, tracking sales trends, marketing ROI, and team KPIs to ensure transparency and accountability.
- Oversaw CRM compliance and sales activity reporting, ensuring accurate customer targeting and data integrity across all accounts.
- Facilitated regular training programs to enhance product knowledge and sales methodology among customer-facing staff, improving conversion rates and customer satisfaction.
- Negotiated strategic business development opportunities with key stakeholders, expanding market share and strengthening client relationships.
- Monitored monthly budget performance and P&L management for parts and service sales, initiating corrective actions to meet financial objectives.
- Acted as a mediator in employee and customer disputes, maintaining strong relationships and resolving issues with professionalism and tact.
- Provided detailed customer summary reports to PSSRs, supporting data-driven sales strategies and territory management.
Area Manager SA / NSW / VIC
Weir Esco
07.2021 - 02.2023
- On-site monitoring of product performance (both ESCO and Competitor) to maintain existing market share.
- Identify, qualify and capture new opportunities to grow market share across various product families.
- Maintain an accurate record of equipment within ESCO’s Equipment Database.
- Forecast product usage rates to ensure optimum stock holdings at ESCO distribution centres and site stores.
- Manage customer accounts through Salesforce CRM.
Product Support Representative, Mining
Cavpower
08.2020 - 07.2021
- Manage and develop all contract projects for BHP OD.
- Manage customer accounts utilising Uptake Sales Link CRM.
- Increase parts and service revenue through superior product support.
- Identify value added customer solutions and areas for growth.
- Developing and realising new business opportunities across mining products and customers.
- Develop long term partnerships within customer group.
- Actively promote the values of brand Cavpower.
Customer Support Representative, BHP
Cavpower
09.2018 - 08.2020
- Site based customer support representative, BHP OD Surface Operations.
- Support for underground and surface caterpillar fleet.
- Interpret performance metrics data, develop and implement maintenance strategies.
- Review machine data downloads and report/forecast reliability issues.
- Review fleet history for trending data and implement change.
- Focus on continuous improvement and customer satisfaction.
Education
Graduate Certificate - Business Management
Australian Institute of Business
11-2024
Skills
- Strategic planning
- Budget oversight
- Cross-functional team coordination
- Data-driven decision making
- Documentation and reporting
- Data analytics
- Organizational improvement
- Market analysis
- Influencing and negotiating
- Team leadership
Certification
- Graduate certificate Business Management
- Cert III Automotive Mechanical Technology (Specialising in Heavy Mobile Equipment)
- Apply First Aid/ Senior First Aid
Interests
Timeline
Senior Manager Product Support
Cavpower
02.2023 - Current
Area Manager SA / NSW / VIC
Weir Esco
07.2021 - 02.2023
Product Support Representative, Mining
Cavpower
08.2020 - 07.2021
Customer Support Representative, BHP
Cavpower
09.2018 - 08.2020
Graduate Certificate - Business Management
Australian Institute of Business
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