Steve Johnson
Hocking,WA
Summary
Dedicated and results driven professional with over 15 consecutive years of experience in local government specialising in Parking management, enforcement and customer service. Proven track record of successfully leading teams and overseeing operations, ensuring compliance with regulations and delivering excellent public service. Expertise in traffic management, conflict resolution and the implementation of effective parking solutions. Adept at utilising technology to streamline operations and enhance customer satisfaction. Seeking new challenges in a dynamic environment where my extensive experience in Local Government operations can can contribute to innovation efficiency and growth. Eager to leverage my skills in a fresh and forward thinking setting to drive success and further professional development.
Overview
31
31
years of professional experience
Work History
Acting Manager Parking Operations
City of Perth
03.2022 - Current
- Responsible for leading and managing the City's Parking Operations to deliver high quality and efficiently operated car park facilities, street patrolling (information and enforcement) infringement processing and financial management.
- Leading a multi-disciplinary team to deliver a range of activities through the provision of outstanding service to establish a reputation of customer service excellence through the unit.
- Supported the Management and Executive needs with the provision of high- quality parking advice to enhance and support the City's decision-making processes.
- Managed 3 major parking projects through 23/24 with the City's On-street Technology Transformation and Business Improvement Project. These being the addition of a new parking enforcement system (Politess through Schweers), new parking payment app (EasyPark) and new cashless parking meters (Duncan NG meters) culminating in the City of Perth being crowned the 2024 Parking Organization of the Year.
Enforcement Supervisor Parking Operations
City of Perth
11.2018 - 03.2022
- Manage the staffing of parking enforcement operations through the effective allocation of staff, ongoing performance review and management assessment and co-ordination of training needs.
- Manage the Unit's enforcement staff and ensure their safety in the workplace.
- Improve the parking amenity and accessibility for residents, ratepayers and visitors to the City of Perth by coordinating the enforcement of traffic management and safety regulations in relation to Parking.
- Effectively respond to customer enquiries regarding all matters relating to the enforcement of parking local laws, issue of penalty infringement notices and complaints relating to officers ensuring customer enquiries/complaints are responded to withing agreed customer service level targets.
- Increased overall compliance by developing and implementing effective enforcement strategies.
- Developed policies and procedures to maintain consistency in enforcement actions across all teams.
- Identified areas requiring additional attention or resources during regular assessments of team performance metrics against established goals.
Team Leader Parking Operations
City of Perth
08.2014 - 11.2018
- Led the parking enforcement team and improved the parking amenity and accessibility for residents, ratepayers and visitors of the City of Perth through the organisation of regular parking officer patrols and presence in the community.
- Conducted regular patrols with all parking officers to ensure consistency and adherence to enforcement procedures and protocols.
- Oversaw quality control measures, maintaining high standards for all project outputs.
- Managed the fair allocation of patrol areas to team members on a rotational basis.
- Supervised staff performance, providing guidance, training and coaching to improve customer service and operational efficiency.
- Addressed customer enquiries and complaints, resolving issues promptly and professionally.
- Managed conflict resolution and ensured a positive working environment for the team.
Parking Information Officer
City of Perth
08.2009 - 08.2014
- Patrol the City of Perth neighbourhoods, and enforce the City of Perth Parking Local Laws to gain compliance.
- Make informed technical decisions relating to the execution of legislation and regulations, whilst maintaining balance between community education and and enforcement.
- Responsible for responding to customer enquiries regarding all matters relating to the enforcement of parking local laws and issue penalty infringement notices, ensuring customer enquiries/complaints are responded to within agreed customer service level targets.
- Assisted the public with clear and accurate parking related information, answering enquiries in person and by phone.
- Provided traffic control when assigned or as required and directed vehicles at special event parking areas.
Senior Credit Control Officer
Elderslie Finance
04.2004 - 06.2009
- Trace and locating customers with outstanding repayments, repossessions, preparing documents for legal action.
- Compiling reports for the Finance Manager and Board of Directors
- Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
- Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
Repossession Manager
Metro Commercial Investigators
02.1994 - 03.2003
- Led a team of 9 collection officers to conduct coordinated motor vehicle repossessions and or collections of outstanding payments.
- Managed and motivated employees to be productive and engaged in a very challenging work environment.
- Accomplished multiple collections tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Improved safety procedures to create safe working conditions for all workers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
Municipal Law A&B (2010)
Cert IV Local Government - Regulatory Services
The Essentials (2014)
Local Government Act 1995
Microsoft Project Essentials (2018)
Writing in Local Government (2018)
Policy Development & Procedure
One - Third Completed (1988)
Murdoch University Bachelor of Commerce
Completed Year 12 (1987)
Warwick High School
Skills
- Leadership and Mentorship : Skilled in developing and training team members, fostering team work
- Communication and Collaboration : Instills trust, manages expectations and encourages individual and team responsibility
- Problem Solving: Proven problem solver with a focus on workflow improvement
- Strategic Planning : Developed and implemented strategic plans for operational efficiency
- Team Development : Encourages a climate of continuous improvement and teamwork
Timeline
Acting Manager Parking Operations
City of Perth
03.2022 - Current
Enforcement Supervisor Parking Operations
City of Perth
11.2018 - 03.2022
Team Leader Parking Operations
City of Perth
08.2014 - 11.2018
Parking Information Officer
City of Perth
08.2009 - 08.2014
Senior Credit Control Officer
Elderslie Finance
04.2004 - 06.2009
Repossession Manager
Metro Commercial Investigators
02.1994 - 03.2003
Municipal Law A&B (2010)
Cert IV Local Government - Regulatory Services
The Essentials (2014)
Local Government Act 1995
Microsoft Project Essentials (2018)
Writing in Local Government (2018)
Policy Development & Procedure
One - Third Completed (1988)
Murdoch University Bachelor of Commerce
Completed Year 12 (1987)
Warwick High School
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