Steve Mastus

• Analyzed service financial reports to identify areas of improvement.
• Resolved customer complaints in professional and timely manner.
• Hire, trained and supervised team of service staff members to meet business goals.
• Developed and maintained positive relationships with customers to build rapport and trust.
• Trained and guided team members to maintain high productivity and performance metrics.
• Assisted in recruiting, hiring and training of team members.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Reduced operational risks while organizing data to forecast performance trends.
• Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
• Achieved highest NPI score in KEA- 47

Reporting to the company shareholders.

Responsible for the Safety, Result and Culture of the business. Develop strategies within share holder guidelines for the profitable growth of the business. Set budgets to achieve the desired results. Lead and mentor the management group to achieve the budgeted results. Drive a strong culture in work life balance . My company mantra is Safety,Profit and Fun.

Reporting to the Managing Director.

Responsible for SAR Business.

Please refer to my employee file for full job description.

Responsible for the South Australian NEB/TRB businesses sales.

Achieved Global Sales Champion 2008

Joined the office team after a back injury prevented any more field work.

Responsible for regions TRB sales.

Joined EPL (Later KONE) straight from secondary school.

Majority of time spent on service however I did NEB and Modernisation projects during this period as well.

Performed heavy repairs/tuning/fault finding and regular maintenance.