Cuong Nguyen (Steve)
Yagoona,NSW
Summary
Performance-oriented professionally with the degree of Marketing & Sale Management degree at University of South Australia. A highly accomplished Professional Sale with strong grounding and years of experience in banking and luxury real-estate. Offering contribution of logical, forthright thinking and an ability to provide solutions to solve complex challenges. A commitment to superior customer service through positive attitude, leadership and hands-on teamwork if I was given the opportunity.
Overview
13
13
years of professional experience
Work History
Sale Manager
Novaland Group
11.2021 - 02.2023
- Developed, recruited and trained 30+ Business Account Manager
- Established, implemented and delivered sale inititatives and action plans by given KPI target.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Account Sale Manager
Masterise Homes
01.2021 - 11.2021
- Managed a portfolio of 50 wealthy client accounts and act as primary liaison between clients and company.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Liaised and developed relationship with Marriott International teams both in Vietnam and oversea in order to establish standard services for project Grand Marina Saigon.
- Increased account sales by developing and maintaining strong relationships with key wealthy clients.
Privilege Relationship Manager
United Overseas Bank
11.2019 - 01.2021
- Built professional working relationship with privilege clients of the bank and provided personalised financial advice and ensured client satisfaction.
- Delivered services to both local, oversea clients , especially Singaporean clients as given privilege account and advised on financial products including term deposit, insurance and short-term mortgage.
- Strengthened internal relationship with other departments and capitalized cross-sale opportunities.
- Attended monthly training session at branch to ensure up-to-date market knowledge and other related matters.
Store Manager
ALDI Retail
10.2018 - 11.2019
- Manage and supervised daily operation at one of allocated ALDI retail stores in Preston region Marrickville, Canterbury or Waterloo
- Handled a team of 2 Assistant Manager, 2 Manager trainees and 8 store assistants
- Ensured all levels of staff providing high standards in customer service and operational consistently looked for opportunities to improve customer satisfaction
- Data collected weekly for monitoring and analyzing customer’s behaviour and buying’s trend at local area
- Controlled area’s expenses at efficient level without drawbacks on business’s performance
- Resolved customer’s escalated complaints in professional manner while prioritizing customer satisfaction.
Store Manager & Business Development Manager
Wokinabox Franchise
01.2010 - 01.2017
- Analyzed 15 independent franchisees’ businesses in Adelaide region per week for observation and provided perform reviews of individual franchisee
- Devised and executed training plans for new acquired Franchisee to support competency, compliance, business operation and financial planning
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans
- Monthly meeting to review areas which progress opportunities and challenges, address new campaigns and strategies to attract more visiting
- Prepared monthly reports to higher managements regarding to overall business operation and recommendations.
Education
Bachelor of Marketing & Sale Management -
University of South Australia
Adelaide, South Australia01.2013
Advanced Diploma of Advertising & Marketing -
TAFE South Australia
Adelaide, South Australia01.2012
Diploma of Advertising & Marketing -
TAFE South Australia
Adelaide, South Australia01.2011
Foundation of Business -
SAIBT
Adelaide, South Australia01.2011
Skills
- Customer Consultation
- Negotiation
- People Management
- Communication
- Professional Sale
- Time Management
- Market Research
- Organizational skills
- Problem Solving
Languages
Vietnamese
English
References
Upon requests
Timeline
Sale Manager
Novaland Group
11.2021 - 02.2023
Account Sale Manager
Masterise Homes
01.2021 - 11.2021
Privilege Relationship Manager
United Overseas Bank
11.2019 - 01.2021
Store Manager
ALDI Retail
10.2018 - 11.2019
Store Manager & Business Development Manager
Wokinabox Franchise
01.2010 - 01.2017
Bachelor of Marketing & Sale Management -
University of South Australia
Advanced Diploma of Advertising & Marketing -
TAFE South Australia
Diploma of Advertising & Marketing -
TAFE South Australia
Foundation of Business -
SAIBT
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