Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Generic

Steve Oates

FRANKSTON SOUTH

Summary

Dynamic Senior Account Manager with proven success at JB Hi-Fi Business, adept at driving revenue growth through strategic account planning and exceptional client relationships. Skilled in Salesforce CRM and partnership development, I excel in managing complex accounts while maintaining a goal-oriented mindset, resulting in enhanced customer satisfaction and loyalty.

Overview

19
19
years of professional experience

Work History

Senior Account Manager

JB Hi-Fi Business
10.2011 - Current
  • Developed and maintained strong client relationships to drive revenue growth and customer satisfaction.
  • Led strategic account planning initiatives, aligning solutions with client business objectives.
  • Collaborated with cross-functional teams to deliver tailored product offerings and enhance service delivery.
  • Developed long-lasting client relationships by providing exceptional customer service and support.
  • Coordinated efforts across teams to ensure seamless delivery of products and services to clients.
  • Leveraged industry knowledge to provide expert guidance on pricing, promotions, and product offerings for clients'' specific needs.
  • Boosted client satisfaction by effectively managing and resolving account issues.
  • Achieved company defined sales goals.

Commercial Account Manager

Clive Peeters
10.2006 - 09.2011
  • Managed a diverse portfolio of commercial accounts specialising in Loyalty Program's and Buying Groups, ensuring timely delivery of products and services underpinned by the strength of the Clive Peeters whitegoods & appliances offering.
  • Provided ongoing support to assigned accounts by acting as their primary point of contact for any issues or inquiries.
  • Increased client satisfaction by developing and maintaining strong relationships with key decision makers.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Education

Monbulk Secondary College
Monbulk, VIC

Skills

  • Experience in B2B, B2B2B and B2B2C account management within the technology, retail, and commercial sales industries
  • Salesforce CRM experience - Opportunity management, quoting, order processing, reporting
  • Goal oriented mindset
  • Ability to work autonomously, managing multiple complex partnerships while maintaining a results-driven approach
  • Partnership development

Accomplishments

Millionaire GP Club past 7 financial years (exceeded $2mill in 5 of those)

Interests

I love keeping fit and playing AFL football

Caravanning & exploring with my family

Reading

Gardening

Timeline

Senior Account Manager

JB Hi-Fi Business
10.2011 - Current

Commercial Account Manager

Clive Peeters
10.2006 - 09.2011

Monbulk Secondary College

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Steve Oates