STEVE PHAN
Hurstville,NSW
Summary
Insightful Human Resources Coordinator assists HR team with staffing, record-keeping, employee benefits and other HR-related duties. Plans and organizes work to achieve goals and targeted results with minimal supervision. Continually develops knowledge and gains subject matter expertise in assigned HR discipline related to work activities and projects assigned.
Overview
6
6
years of professional experience
Work History
HR Generalist/HR Coordinator
Big Childcare
03.2022 - 05.2024
- Supporting busy payroll + regional managers: - Being the first point of contact for all HR related enquiries
- End to end recruitment: - Posting job ads, screening applicants, doing background checks, issuing offer letters.
- HR admin - Reviewing employees compensation/employee data/salary, maintaining and updating required documents
- HR generalist: - Improving onboarding experience for new starters and working with managers to provide training
Customer Service Specialist/Contact centre
Qudos Bank
03.2021 - 01.2022
- Dealing with customers' queries, complaints Identify potential fraud Strong communication with other departments for smoother customer experience, Average of 50 calls/day
Customer Service Officer
Jetstar Airways
01.2020 - 12.2021
- Ensure boarding on time Check-ins Baggage weights checks Strong communication
Deputy Manager
Aldi
01.2018 - 01.2020
- Promoted to deputy manager
General Manager
Sapphire Dry Cleaning
01.2018 - 04.2019
- Roster making Customer service Taking orders Explaining the process which the garments will go through, giving expected results
Sale Assistant
Aldi
- Customer services Retail Cash handling Attention to details Stocking Sapphire dry cleaner
Education
Bachelor of Nursing -
Australian catholic university
Certificate IV in HR -
TAFE NSW
Skills
- End to end Recruitment
- HR
- Customer service
- Talent Acquisition
References
Available upon request
Title
HR generalist / Big Childcare HR Coordinator
Passions
- HR-Passionate about helping people and employees
- Sport-Volleyball and Soccer
Personal Information
Nationality: Vietnamese
Languages
English
Vietnamese
Timeline
HR Generalist/HR Coordinator
Big Childcare
03.2022 - 05.2024
Customer Service Specialist/Contact centre
Qudos Bank
03.2021 - 01.2022
Customer Service Officer
Jetstar Airways
01.2020 - 12.2021
Deputy Manager
Aldi
01.2018 - 01.2020
General Manager
Sapphire Dry Cleaning
01.2018 - 04.2019
Sale Assistant
Aldi
Bachelor of Nursing -
Australian catholic university
Certificate IV in HR -
TAFE NSW
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