STEVE PSAILA
Lutana
Overview
24
24
years of professional experience
1
1
Certification
Work History
Customer Service Operator
Moonah Mufflers
- Duties include cleaning, transportation of customers and general assistance in business operations.
Management Team Leader and Superviser
Falls Festival Greenteam
- Volunteer transport and training, VIP services, festival operations.
Personal Driver
Dr Kim Dobromilsky
- Transport between Hobart and Burnie.
Food Service Officer
Royal Hobart Hospital
03.2019 - Current
- Delivered exceptional customer service in fast-paced food service environment.
- Prepared and served meals according to dietary guidelines and safety standards.
- Maintained cleanliness of workstations and dining areas to ensure health compliance.
- Assisted in inventory management and stock organization for efficient operations.
- Collaborated with team members to streamline food preparation processes.
- Monitored food quality and presentation to meet established service standards.
- Trained new staff on food safety protocols and operational procedures.
- Managed inventory efficiently, ensuring proper stock levels while minimizing spoilage and waste.
- Trained new staff members on food preparation techniques and safety protocols to ensure consistent performance across the team.
- Implemented health and safety procedures in accordance with local regulations, maintaining an exemplary record of compliance during inspections.
- Optimized scheduling processes, balancing staff availability against peak customer demand periods for maximum efficiency without compromising service quality.
- Increased employee retention by fostering a supportive workplace culture where team members felt valued for their contributions.
- Improved team communication through regular meetings and clear expectations, fostering a positive work environment that promoted collaboration and high-quality results.
- Enhanced customer satisfaction by providing exceptional food service and maintaining a clean dining environment.
- Facilitated cross-training initiatives among kitchen and front-of-house staff to promote teamwork, improve operational efficiency, and enhance overall customer experience.
- Assessed regular feedback from customers to identify areas for improvement, implementing changes that led to an increase in repeat business.
- Supervised daily food service operations, ensuring timely meal preparation and delivery to maintain customer satisfaction.
- Established strong relationships with local suppliers to ensure reliable access to fresh ingredients necessary for daily menu offerings.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Oversaw training of more than Number team members.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
Duty Manager and Counter Operational Manager
Hillstreet Grocers
09.2016 - 07.2019
- Main focus in customer service and operational excellence, operational problem solving, team building and professional and safe environment for both staff and customers.
Altara Ground School (Qantas)
03.2016 - 10.2016
Owner/ Manager Hairdressing Salon
Bboss
02.2001 - 01.2016
- Offer professional advice and provide quality hair dressing to a large client base, Duties included scheduling appointments, maintenance of financial records, stock control, staff support and training, liaising with and sourcing suppliers.
Education
Warrawong
Skills
- Call center experience
- Product knowledge
- Customer focus
- Complaint handling
- Problem-solving skills
- Resolving issues
- Customer communications
- Verbal and written communication
- Inbound phone calls
- Cash handling
- Communicating with clients
- Interpersonal skills
- Payment processing
- Professional phone voice
- Providing customer support
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Calm and professional under pressure
- Excellent communication
- Customer service excellence
- Organizational skills
- Calm under pressure
Certification
- QUAILIFIED HAIRDRESSER
- 1986
- CERT 3 RETAIL SCALA
- 2018
- WORKING WITH CHILDERN AND VULNERABLE PEOPLE
- CURRENT
- FIRST AID AND CPR
- RESPONIBLE SERVICE OF ALCHOHOL CERTIFICATE
- DRIVERS LICENCE F21486
- ANCILLARY LICENCE
Timeline
Food Service Officer
Royal Hobart Hospital
03.2019 - Current
Duty Manager and Counter Operational Manager
Hillstreet Grocers
09.2016 - 07.2019
Altara Ground School (Qantas)
03.2016 - 10.2016
Owner/ Manager Hairdressing Salon
Bboss
02.2001 - 01.2016
Customer Service Operator
Moonah Mufflers
Management Team Leader and Superviser
Falls Festival Greenteam
Personal Driver
Dr Kim Dobromilsky
Warrawong
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