Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Timeline
Generic

Steve Read

Maroubra,NSW

Summary

Dynamic Direct Sales Agent with a proven track record of exceeding revenue goals through expert negotiation and effective sales cycle management. At Xpresso Delight, I spearheaded initiatives that significantly boosted customer satisfaction and loyalty. Skilled in CRM proficiency and fostering strong client relationships, I consistently achieved and surpassed sales targets, contributing to substantial business growth.

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Experienced with direct sales and customer relationship management. Utilizes strategic prospecting techniques to identify and engage potential clients. Track record of driving sales performance through effective communication and client-focused solutions. Resilient Direct Sales Representative offering 20 years of experience. Exceptional negotiator and persuasive communicator with demonstrated track record of success in direct sales. Good report writing and contract preparation skills. Performance-oriented Sales Leader offering exceptional record of achievement over 25-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities. Diligent Sales Professional with proven track record in direct sales and relationship-building. Successfully managed client portfolios and achieved notable sales targets by fostering strong customer connections. Demonstrated proficiency in strategic prospecting and effective communication to drive business growth. Offering foundation in effective communication and sales strategies, eager to develop and excel in direct sales environment. Brings ability to quickly grasp product knowledge and apply persuasive techniques to engage potential clients. Ready to use and develop communication and negotiation skills in Direct Sales role. Dynamic Sales Professional with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure. Dynamic individual with hands-on experience in closing Sales and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Direct Sales Agent

Self-employeed
03.2009 - Current
  • Ensured positive customer experiences by resolving complaints swiftly and courteously.
  • Developed strong rapport with clients through consistent follow-up, resulting in increased repeat business.
  • Managed complex negotiations with clients, successfully closing deals that contributed to exceeding revenue goals.
  • Improved team morale and performance by sharing best practices and offering support to fellow sales agents.
  • Boosted sales revenue by identifying customer needs and providing tailored product recommendations.
  • Demonstrated exceptional time-management skills while juggling multiple tasks to meet deadlines effectively.
  • Participated in industry events to generate leads, build relationships with potential clients, and stay informed about current market trends.
  • Increased referral business through the cultivation of strong relationships with satisfied customers who spread positive word-of-mouth reviews about our services.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Set and achieved company defined sales goals.
  • Put together sales proposals and contracts.

Direct Sales Agent

Self-employeed
03.2020 - 11.2024
  • Achieved high customer satisfaction by maintaining a professional and friendly demeanor during sales interactions.
  • Put together sales proposals and contracts.
  • Managed complex negotiations with clients, successfully closing deals that contributed to exceeding revenue goals via Zoom
  • Improved team morale and performance by sharing best practices and offering support to fellow sales agents.
  • Contributed to company growth by consistently meeting or exceeding monthly sales targets.
  • Increased referral business through the cultivation of strong relationships with satisfied customers who spread positive word-of-mouth reviews about our products and services
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.

Direct Sales Agent

Self-employeed
01.2021 - 06.2024
  • Explained features and advantages of Renewable Energy products or services to promote sales.
  • Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
  • Delivered engaging sales presentations tailored specifically towards individual client needs, demonstrating a deep understanding of their business and industry.
  • Managed complex negotiations with clients, successfully closing deals that contributed to exceeding revenue goals.
  • Improved team morale and performance by sharing best practices and offering support to fellow sales agents.
  • Boosted sales revenue by identifying customer needs and providing tailored product recommendations.
  • Enhanced product knowledge through continuous training sessions, resulting in better-informed customers and increased sales conversions.
  • Put together sales proposals and contracts.

Franchise Owner

Xpresso Delight
01.2011 - 03.2016
  • Managed daily cash flow effectively while adhering to company guidelines on deposits, expenditures, account reconciliations.
  • Managed labor, inventory and overhead costs effectively to maintain business profitability.
  • Recruited and trained high-quality staff, resulting in increased customer satisfaction and loyalty.
  • Oversaw payroll, business planning and marketing for franchise operations.
  • Handled team, customer and operations issues with calm, knowledgeable strategies to keep business on-track against targets.
  • Successfully resolved customer issues with diplomacy and professionalism, ensuring repeat business from satisfied clientele.
  • Negotiated favorable contracts with suppliers, resulting in lower costs without sacrificing quality or service levels.
  • Managed day-to-day business operations.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Education

Advanced Closing Techniques - Sales

Salesforce
NSW
12.2007

Level 4 Personal Trainer - Personal Fitness

Achper
NSW
12.2009

Diploma of Sports Injuries - Natural Therapies

ACNT
NSW
12.2005

Level 2 Coach - Coaching

Coaching NSW
NSW
12.2003

Electrician - Electrician

TAFE NSW
NSW
12.1991

Skills

  • Strong negotiation
  • Sales presentations
  • Objection handling
  • Sales reporting
  • Closing techniques
  • CRM proficiency
  • Effective persuasion
  • Cold calling
  • Sales analytics
  • Door-to-door sales experience
  • Goal oriented
  • Sales strategies
  • Sales cycle management

Accomplishments

Pure Closer

Advanced communication

Advanced solution based Sales and Marketing

Effective reporting

SPIN selling solutions

Self development

Negotiation skills

Certification

  • SPIN Selling Certification - Huthwaite International.
  • Solution Selling® Certification Program – SPI Performance Solutions.
  • Salesforce Certified Administrator
  • Certified Professional Sales Person (CPSP) - National Association of Sales Professionals (NASP).

Interests

Martial Arts

Keeping fit

Running

Beach activities

Gym activities

Bike riding

Level 2 ARL Coach

Level 5 Fitness Coach

Music - Drums - Guitar

Mindfulness Practices

Swimming

Regularly practice mindfulness and meditation for overall wellness

Timeline

Direct Sales Agent

Self-employeed
01.2021 - 06.2024

Direct Sales Agent

Self-employeed
03.2020 - 11.2024

Franchise Owner

Xpresso Delight
01.2011 - 03.2016

Direct Sales Agent

Self-employeed
03.2009 - Current

Advanced Closing Techniques - Sales

Salesforce

Level 4 Personal Trainer - Personal Fitness

Achper

Diploma of Sports Injuries - Natural Therapies

ACNT

Level 2 Coach - Coaching

Coaching NSW

Electrician - Electrician

TAFE NSW
Steve Read