Steve Shapland
Highfields,QLD
Summary
Offering blend of leadership qualities and strong desire to learn and grow within the business. Delivers insights into strategic planning and operational procedures, coupled with excellent communication and organizational skills. Ready to use and develop these skills .
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Developed management skills in collaborative and fast-paced environment, focusing on team leadership and operational strategies. Seeking to transition into new field where these skills can be applied to drive efficiency and success. Dedicated to adapting and thriving in diverse professional settings.
Overview
30
30
years of professional experience
Work History
Manager
Gozbar Truck Bulbars
07.2024 - 11.2025
- Managed daily operations to ensure efficient workflow and productivity.
- Oversaw quality control measures, ensuring product standards were met consistently.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Coordinated inventory management processes, improving stock accuracy.
- Implemented safety protocols to maintain compliance and employee well-being.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
Manager
Aj’s Total Truck Gear
07.1995 - 07.2024
- Managed daily operations of truck bulbar manufacturing processes.
- Coordinated team schedules to optimize production efficiency and workflow.
- Implemented quality control measures to ensure product specifications were met.
- Oversaw inventory management, ensuring adequate stock levels for production needs.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
- Streamlined project delivery processes, significantly reducing time to market for new product launches.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Managed and motivated employees to be productive and engaged in work.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Skills
- Customer service
- Operations management
- Work prioritization
- Positive attitude
- Attention to detail
- Professional and courteous
- Problem-solving aptitude
- Managing operations and efficiency
- Excellent communication
- Forklift licence
- Teamwork and collaboration
- Goal setting
- Time management
- Decision-making
Accomplishments
- Supervised team of 60 staff members.
- Resolved product issue through consumer testing.
- Documented and resolved low turnover and minimal profit which led to high turnover very profitable
Timeline
Manager
Gozbar Truck Bulbars
07.2024 - 11.2025
Manager
Aj’s Total Truck Gear
07.1995 - 07.2024