Steve Shapland
Highfields,QLD
Summary
Dynamic General Manager with a proven track record at Gozbar Truck Bullbars and AJ's Total Truck Gear, excelling in operations management and team leadership. Spearheaded initiatives that drove year-over-year business growth while implementing cost-saving measures. Adept at problem resolution and fostering a collaborative environment, enhancing productivity and employee satisfaction.
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Dedicated manufacturing professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
2026
2026
years of professional experience
Work History
General Manager
Gozbar Truck Bullbars
05.2024 - Current
- Assisted in developing operational strategies to improve team efficiency and service delivery.
- Supported daily management tasks, ensuring smooth workflow and adherence to company policies.
- Learned key performance indicators for assessing operational success and identifying improvement areas.
- Engaged in team meetings, contributing ideas for enhancing customer satisfaction and employee morale.
- Collaborated with staff to streamline processes, reducing bottlenecks and increasing overall productivity.
- Monitored compliance with safety regulations, promoting a safe working environment for all employees.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Implemented operational strategies and effectively built customer and employee loyalty.
General Manager
AJ's Total Truck Gear
01.2013 - 05.2024
- Adapted quickly to new software systems for scheduling, inventory management, and reporting functions.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations, and contract details.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
- Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Supported daily management tasks, ensuring smooth workflow and adherence to company policies.
Workshop Manager
AJ's Total Truck Gear
2000 - 2013
- Oversaw workshop operations, ensuring efficient workflow and adherence to safety protocols.
- Developed and implemented training programs for new staff to enhance skill levels and productivity.
- Streamlined inventory management processes, reducing material waste and optimizing resource allocation.
- Led cross-functional teams in project planning, enhancing collaboration and achieving project milestones.
- Purchased and oversaw inventory of supplies, tools and equipment.
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Effective leader
- Time management
- Team leadership
- Staff management
- Goal setting
- Employee scheduling
- Process improvements
Timeline
General Manager
Gozbar Truck Bullbars
05.2024 - Current
General Manager
AJ's Total Truck Gear
01.2013 - 05.2024
Workshop Manager
AJ's Total Truck Gear
2000 - 2013