Steve Stanek
Alexandria,Australia
Summary
Customer Success and Renewal background with over 20 years of experience in the US and Australia, specializing in driving customer satisfaction and renewal rates. Demonstrated success in strategic negotiation and enhancing Salesforce adoption, resulting in improved operational efficiency. Proven ability to lead cross-functional teams and deliver impactful presentations, utilizing strong communication and problem-solving skills to achieve outstanding results. Committed to leveraging expertise to foster long-term client relationships and drive business growth.
Overview
20
20
years of professional experience
Work History
Principal Renewal Manager
Salesforce
Sydney, Australia
02.2023 - 11.2024
- After company restructure I transitioned to Public Sector Renewal team handling 200 Renewals per year with total annual contract value of $60 Million.
- Managed the renewal negotiation of complex government contracts six months in advance of the renewal date.
- Educated sales, renewals, and customers on improving their Salesforce adoption and reporting.
- Continued annual certification process and education of lates product capabilities and enhancements.
- Created monthly reports and presentations for senior management, summarizing operational performance metrics.and forecasts.
- Organised cross functional team meetings to ensure optimal results on upcoming renewal events.
Manager, Renewals
Salesforce
Sydney, Australia
02.2021 - 02.2023
- Managed all Nonprofit ANZ renewal business with a total of $20 Million annual contract value across 1,800 customers.
- Reported weekly forecast directly to global Nonprofit Sales and customer success leadership.
- Coordinated with the local Vice President on renewal strategy and updates.
- Aligned with local ANZ Sales Reps 120 days in advance of renewal event while also educating them on Salesforce fundamentals.
- Developed and coordinated with the local Customer Success team to ensure the health of our customers.
Senior Renewal Manager
Salesforce
San Francisco, USA
02.2007 - 02.2021
- Helped close 10,000+ renewal opportunities exceeding $400 Million in annual contract value.
- Working as a trusted advisor rule to ensure on time competition of all internal and external approvals resulting in the right outcome for our customers.
- Prioritise activities collaborating with multiple stakeholders resulting in successful mutual close plans.
- Review deal structure, contract terms and conditions to best align to internal strategy, company policy and customer needs.
- Patiently provided both renewal team members and Sales Reps with my experience and knowledge to help them succeed.
- Continued learning of all current and new products as they get released. Completed annual certification required of all customer facing employees.
Renewal Manager
Salesforce
San Francisco, USA
01.2006 - 02.2007
- Helped start the first Salesforce renewal team and established policies and job fundamentals.
- Worked closely with the Customer Success team as a trusted advisor for customers to ensure a high renewal rate.
Sales Operations Rep
Salesforce
San Francisco, USA
09.2004 - 01.2006
- Supporting a team of 30+ Sales Executives to help review quote/contract approvals adhere to SOX compliance rules.
- Completed a high volume of contract activation and license provisioning in line with team SLA's.
- Started learning as much as possible about Salesforce and how customers use and succeed with a powerful CRM tool.
Education
Bachelors degree - Mathematics (emphasis in Statistics)
University of Northern Colorado
Greeley, ColoradoSkills
- Customer Success
- Renewals
- Account Management
- Advisory Skills
- Internal Team Engagement
- Leadership
- Communication Skills
- Problem Solving
- Sales Processes
- Sales Enablement
- CRM Usage
- Salesforce
- Slack
- Microsoft
- HubSpot
Personal Information
Citizenship: Dual Australian and US Citizen
Timeline
Principal Renewal Manager
Salesforce
02.2023 - 11.2024
Manager, Renewals
Salesforce
02.2021 - 02.2023
Senior Renewal Manager
Salesforce
02.2007 - 02.2021
Renewal Manager
Salesforce
01.2006 - 02.2007
Sales Operations Rep
Salesforce
09.2004 - 01.2006
Bachelors degree - Mathematics (emphasis in Statistics)
University of Northern Colorado
Similar Profiles
Jay OrtizJay Ortiz
Senior Principal Customer Success Manager at SalesforceSenior Principal Customer Success Manager at Salesforce
Joe PuliceJoe Pulice
INDUSTRY GO-TO-MARKET / INDUSTRIES MARKETING LEAD at SalesforceINDUSTRY GO-TO-MARKET / INDUSTRIES MARKETING LEAD at Salesforce
Aditya MishraAditya Mishra
Senior Technical Support Engineer at SalesforceSenior Technical Support Engineer at Salesforce
Gaurav TamhankarGaurav Tamhankar
Lead Member of Technical at SalesforceLead Member of Technical at Salesforce
Alexis Le ClercAlexis Le Clerc
Team Leader Screening, Social Marketing & Campaigns at Cancer Institute NSWTeam Leader Screening, Social Marketing & Campaigns at Cancer Institute NSW