Steve Swann

Company Overview:

We've been pioneering surface design since 1987. Designed for multi-application use, our beautiful and highly durable benchtops help you create a unique style for every space in your home. Experience craftsmanship at its best, and bring inspired ideas to life.

• Managed daily operations of NSW sales team, delivering exceptional service to extensive customer base.
• Oversaw execution of $40 million budget, maximizing profitability and efficiency.
• Reported directly to Regional Manager for NSW/Qld, ensuring alignment with strategic objectives.
• Coached and mentored nine direct reports while supporting six BDM team members and retail showrooms.
• Managed key national accounts, achieving all KPIs and ensuring comprehensive service delivery.
• Launched new products and colors, educating customers across various segments including architects and builders.
• Rebuilt team confidence following negative press regarding Silicosis, facilitating transition to zero silica product.
• Fostered collaboration among marketing, sales, and operations teams, advocating for customer interests.

Company Overview:

For 90 years, Godfreys has proudly been Australia and New Zealand’s leading vacuum and cleaning experts — a milestone that deserves a celebration! Transformed into well-known household brand, driven by unwavering dedication from founders and staff.

• Reported directly to GM of Retail while maintaining close collaboration with CEO, accountable for generating over $27 million in annual sales revenue across 25-store network consisting of Company and Franchise stores, ensuring achievement of conversion, margin, head count, purchases, and EBIT KPIs.
• Facilitated coaching and mentorship for Area Managers in conjunction with Country Training Manager, P&C Business Partner, and Service Manager.
• Steering change and resistance management to foster better customer and employee experiences, focusing on presentation standards in store and soft skills development
• Achieved 4% year-over-year growth compared to AU counterpart (11%) and elevated NPS score from 76% to 85% since assuming role, overcoming recession challenges
• Established and advanced capability building initiatives alongside succession planning for NZ retail team
• Strengthened cultural and diversity initiatives to elevate team engagement.
• Led strategic initiatives to enhance brand presence in retail markets.

• Realized $42M+ in annual sales revenue across a diverse network of 45 stores, integrating both Company and Franchise operations, while maintaining focus on conversion, margin, head count, purchases, and EBIT KPI outcomes.
• Supported professional growth of Area Managers and State Training Manager
• Facilitating change management and resistance handling as business advances towards improved customer experience through enhanced presentation standards and refined engagement skills in store.
• The implementation of how we go from Good to Great, by working on the small things that matter.
• Growth of ARM team alongside Store Managers, with many transitioning to Cluster Managers managing 2-3 stores.
• Secured 4 years of consistent growth in contrast to business trends
• Developed and implemented strategies to increase customer satisfaction ratings.

• Reporting to National Franchise Manager and providing weekly, monthly, and quarterly updates on results and KPIs including training, conversions, sales, purchases, margins, and compliance.
• Managed sales performance of Franchise network comprising 15 stores, generating over $12M in sales for Franchise owners and $6M in purchases for business
• Coaching and supporting the franchise network to grow their business, providing training in product, sales, and operational processes.
• Facilitating monthly partnership plan meetings to identify and align on opportunities and actions for each store
• Upholding company standards for VMG and compliance within the business guidelines.
• Upholding adherence to Franchise Agreement, Licensing Agreement, and Code of Conduct.
• Dismantling silos and promoting franchisee engagement in routine activities and training programs to facilitate business growth.
• Enabled collaboration between franchise network and Godfreys, supporting business expansion
• Mentoring franchisees in opportunity maximization using sales, merchandising, developing business acumen.

Company Overview:

Nick Scali Furniture was established over 60 years ago and is now one of Australia's largest importers of quality furniture with a proud Australian history.

• Oversaw EBIT results across store operations and financial performance of 9 stores generating over $80M in turnover.
• Implementing changes within stores, giving more empowerment to store managers.
• Leading consistent one-on-one interactions and business meetings
• Implementing training modules aimed at optimizing sales processes and conducting management workshops
• Developed KPI tracking sheet utilized statewide
• This role provided significant growth opportunities, enhancing attention to detail and deepening understanding of premium service for customers.

Company Overview:

For over 50 years, Amart has been helping Australians transform their houses into homes by creating beautiful living spaces that are stylish, functional, affordable and comfortable. We believe style should be enjoyed every day, not tiptoed around.

• Delivered quarterly updates on results and expansion plans to board, reporting to GM of sales and CEO.
• Facilitated rapid expansion into NSW by opening five new stores.
• Achieved $60 million sales turnover within first 12 months of operation.
• Spearheaded recruitment and training of over 140 staff across various roles.
• Implemented sales training programs emphasizing product knowledge and sales techniques.
• Focused on customer experience to drive team success despite lack of furniture industry experience.

Company Overview:

Since we launched our first solar water heater in 1953, we've invested millions of dollars into Research and Development (R&D) and manufacturing. We've also installed over one million water heaters in more than 70 countries around the world and over one million solar panels in Australia alone.

• Managed full P&L responsibilities, including six-month rolling forecasts for manufacturing sales.
• Expanded Solahart brand presence in NSW through a network of 32 exclusive distributors and trade events.
• Oversaw local dealer LAM fund and coordinated marketing events to enhance brand visibility.
• Supervised Account Managers, introducing BNPL nationally to capitalize on available rebates.
• Launched PV range in NSW, recruiting an expanded dealer network for increased market reach.
• Trained Plumbing Businesses on customer engagement strategies, focusing on solution-based recommendations.
• Transformed business models from service-oriented to sales and service-focused approaches.