Steve Yost
Austins Ferry,TAS
Summary
Leadership - a practical skill encompassing the ability of an individual, group or organisation, to lead, influence or guide individuals. Passion - Feeling of intense enthusiasm or compelling desire for something. My working career has given me a well rounded knowledge of both the retail and hospitality industry. My strengths lie in my character - driven, loyal, honest, methodical & meticulous, my leadership style is lead by example, hands on with a plan, a heliview of working end to end as one team, I have experience & ability to manage teams, influence colleagues & navigate complex challenges, whilst finding enjoyment & having fun although ensuring our team can achieve impressive outcomes without being weighed down with inefficiencies, giving the team ability to focus on the important service of customers. I thrive on challenge, have a keen curiosity, and a strong desire to continue to grow, learn and succeed in all aspects of my life.
Overview
16
16
years of professional experience
Work History
Assistant Manager
Fish Frenzy
Hobart, Tasmania
01.2025 - Current
- Sought ways to improve processes and services provided whilst recognizing knowledge gaps, implementing customer service training processes to improve overall customer focus & service delivery
- Complete all daily restaurant open & close processes whilst facilitating both FOH and BOH teams through daily tasks and monitored performance throughout day.
- Monitored food preparation, daily food preparation and cooking activities to meet health and safety standards & plating quality control.
- Monitored daily cash controls & balancing, correcting cash discrepancies, inventory shrinkage.
- Trained and guided team members to maintain high productivity and performance metrics.
Customer Experience Manager & Fulfillment Manager
Dan Murphys
North Brisbane QLD, & Hobart TAS
02.2021 - 05.2024
- Balance service expectations against weekly inventory routines, promotional requirements, create efficiency in ALL stock controls
- Evaluate performance trends to determine areas in need of improvement, whilst leading team on ways to improve efficiency, accuracy and overall productivity.
- Maintained workplace safety by involving ALL team in order to maximize team engagement & team moral.
- Monitored daily operations and performed safety audits to check ALL team are following policies & regulations.
- Work with team to deliver excellent customer service adhering to standard practices to maximize sales, minimize shrinkage whilst develop solutions & meet deadlines.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Established customer service standards and monitored staff compliance.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving..
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues in a timely manner.
- Organized promotional events to increase team product knowledge & awareness.
Store Manager
BWS
Warner, QLD
05.2013 - 01.2021
- Delivered excellent customer service, whilst adhering to standard practices to maximize sales & minimize shrinkage.
- Improved store status by implementing process improvements & identifying performance gaps for corrective action.
- Providing a SAFE environment for both team & customers.
- Promotional planning/Merchandising to inspire.
- Compliance, Processed daily paperwork, balanced register drawers, Opening/Closing store routines as per correct security standards.
- Successfully rostering, strengthening work flow productivity by hiring, managing & developing talent, whilst meeting sales & wage forecasting & budgets.
- Resolved customer problems by investigating issues, responding & building rapport.
- Inventory management through cycle counts, audits & shrinkage control.
- Promoted team collaboration, performance & efficiency by fostering healthy work environment focused on great team moral & mutual success.
- Return to work coordinator, Pathways Training Manager Coach, Authentic Customer Experience Facilitator.
- Current Forklift License.
Area Coach - Relief
BWS
Bulimba, QLD
03.2020 - 06.2020
- Area Coach relief 10 wks - Leading & supporting the fabulous BWS Area 6 team of 33 store managers and their store teams, from Springfield, Ipswich through to Emerald, during the initial challenges of Covid 19.
- New Store Acquisition 2 wks - Supporting with the new store acquisition & grand opening in Emerald QLD June 2020, Aided & supported new store acquisition by liaising with Renewal team & newly appointed store manager including -
- Hiring store team & ACE & safety training.
- Plan, order & merchandise infill stock for store.
- Assisting renewal team to complete store set up in preparation for store trade launch.
Production Manager
Mures Gourmet Products
Hobart, TAS
06.2009 - 03.2013
- Leading a team responsible for the production of Mures award winning gourmet seafood products, includes operation of Smokehouse for production of smoked seafood, gourmet sauces, pate, terrines & canapes & soups distributing through Tasmania & mainland Australia.
- Established & updated production schedules to meet changing demands.
- Developed & implemented significant process improvements to enhance department quality and throughput.
- Investigated & implemented ideas for quality assurance improvement, increased productivity and cost reduction.
- Regulating & maintained quality assurance, HACCP & Food Safety standards.
- Managed raw materials to meet production goals to meet customer demands.
- Achieved on-budget performance and production targets through management of teams & resources.
- Pre start equipment safety checks & determine follow up actions to ensure equipment is in peak operational standard to meet challenging demands, checked supplies and coordinated manpower to meet expected demand.
Skills
- Listen
- Learn
- Leader
- Resourceful
- Time management
- Adaptable
- Motivated
- Training & education
- Reliable
- Honest
- Efficient
- Accountable
Accomplishments
- Endeavour Leaders Forum - Selected to attend in Sydney 2018, presented with an award for representing BWS QLD in “What good looks like”
- Personal leadership program July 2019
- Endeavour Leaders Forum - invited to attended in Sydney August 2019, Curtis Field - ''I reckon you "fit the bill" here!, We have been asked to invite a store CEO who" Demonstrates what "working end to end for the Customer" is all about, Has a great record with Voice of Customer, Has delivered great results in the delivery of our BWS strategy "big 4 plus 2"
- BWS Sydney Summit - invited to attended 2018 & 2019 with BWS leadership team.
Timeline
Assistant Manager
Fish Frenzy
01.2025 - Current
Customer Experience Manager & Fulfillment Manager
Dan Murphys
02.2021 - 05.2024
Area Coach - Relief
BWS
03.2020 - 06.2020
Store Manager
BWS
05.2013 - 01.2021
Production Manager
Mures Gourmet Products
06.2009 - 03.2013
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