Summary
Overview
Work History
Education
Skills
Websites
Certification
Accomplishments
Awards & Recognition
Timeline
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Steve Ziebarth

Oxley,QLD

Summary

A specialist in human services regulation with 35+ years of experience transforming complex complaints and investigation functions into strategic sources for organisational improvement. Proven success in leading trauma-informed regulatory investigations, driving systemic change that strengthens child safeguarding frameworks, and delivering high-quality, defensible decisions that have consistently withstood external scrutiny. I am committed to upholding the rights and wellbeing of Queensland's children and enhancing public sector integrity through evidence-based, resilient, and culturally informed practice.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Principal Complaints Officer

Office of the Public Guardian (OPG)
09.2020 - Current
  • Act as the Public Guardian's delegate, assessing complex complaints involving misconduct, corrupt conduct, and human rights breaches.
  • Team Supervision & Development: Guided and mentored a statewide team, providing quality assurance on complex assessments, monitoring workloads to meet statutory timeframes, and advancing a high-performing, customer-focused culture.
  • Strategic Advice: Provided expert strategic advice to executive leadership on complex risk and safeguarding matters.
  • Executive Reporting: Prepared detailed responses for Ministerial and Ombudsman requests and collaborated with Corporate Legal Services on sensitive human rights matters.

Principal Inspector (Secondment)

Youth Detention Inspectorate
03.2023 - 02.2024
  • Directed a new statutory inspection process using a trauma-informed, child-centred approach, reducing critical incidents and enhancing wellbeing for detainees and staff.

Ethics Consultant (Secondment)

Ethical Standards, Dept. of Justice (DJAG)
12.2022 - 03.2023
  • Managed a significant portfolio of ethics and integrity cases and conducted investigations that informed guidance to uphold public trust.

National Operations Coordinator

National Heavy Vehicle Regulator (NHVR)
04.2013 - 09.2020
  • Led national projects and designed a comprehensive training program that upskilled over 200 investigators in advanced legislative interpretation and risk assessment.

Senior Investigator

Australian Health Practitioner Regulation Agency (AHPRA)
11.2010 - 05.2012
  • Conducted complex regulatory investigations informing 50+ regulatory decisions, contributing to public health and safety.
  • Note: Further details on Qld Police, Office of Liquor & Gaming Regulation and Private Investigations roles before 2010 are available upon request

Education

Master of Neuroscience in Business - undefined

University of New England

Graduate Certificate - Organisational Resilience, Risk & High Reliability

Institute of Resilience

Bachelor of Psychology - Business

University of Southern Queensland

Advanced Diploma of Management, Diploma of Government, Diploma of Government, Diploma in Security & Risk Management - Investigations, Workplace Inspection

Skills

  • Regulatory & Investigative Capabilities
  • Leadership & Strategic Capabilities
  • Human Services Regulation
  • Team Leadership & Mentoring
  • Complex Case Management & Triage
  • Policy & Procedure Development
  • Risk Assessment & Mitigation
  • Workload Allocation & Monitoring
  • Legislation Interpretation & Application
  • Strategic Stakeholder Engagement
  • Trauma-Informed & Child-Centred Practice

Data Analysis & Systemic Improvement

Certification

  • Member, DJAG Psychosocial Wellbeing Community of Practice
  • Corruption Prevention Network Queensland
  • Australian Psychological Society
  • Queensland Child and Youth Clinical Network
  • Criminal Intelligence Analyst
  • Mediation Skills
  • Registered Presilience Practitioner
  • Blue Card

Accomplishments

  • Led a high-stakes transformation of OPG’s complaints framework after an Ombudsman’s review, applying a risk-based model that achieved a significant reduction in resolution times and doubled the capacity to identify and address systemic issues.
  • Directed a new statutory inspection process in Youth Detention, applying a trauma-informed methodology that significantly increased detainee engagement and enhanced their wellbeing, contributing to a reduction in critical incidents.
  • Delivered national regulatory consistency at NHVR, including conceiving and implementing a National Command Centre, receiving the NHVR CEO’s Award for Innovation for initiatives that enhanced road safety.

Awards & Recognition

OPG Staff Excellence Award (Innovation, 2025), NHVR CEO’s Award for Innovation, Golden Key International Honour Society, Diligent and Ethical Service QPS Medal, Dux Queensland Police Academy

Timeline

Principal Inspector (Secondment)

Youth Detention Inspectorate
03.2023 - 02.2024

Ethics Consultant (Secondment)

Ethical Standards, Dept. of Justice (DJAG)
12.2022 - 03.2023

Principal Complaints Officer

Office of the Public Guardian (OPG)
09.2020 - Current

National Operations Coordinator

National Heavy Vehicle Regulator (NHVR)
04.2013 - 09.2020

Senior Investigator

Australian Health Practitioner Regulation Agency (AHPRA)
11.2010 - 05.2012

Master of Neuroscience in Business - undefined

University of New England

Graduate Certificate - Organisational Resilience, Risk & High Reliability

Institute of Resilience

Bachelor of Psychology - Business

University of Southern Queensland

Advanced Diploma of Management, Diploma of Government, Diploma of Government, Diploma in Security & Risk Management - Investigations, Workplace Inspection

Steve Ziebarth