STEVEE-ANNE BATES
Karrinyup,WA
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
17
17
years of professional experience
Work History
Customer Service Specialist
Inner Ego and Pressed Earth
Perth, Australia
10.2024 - Current
- Help run the kitchen for juice detox/ raw meal plans
- Reports any shipment irregularities in a timely fashion
- Acts with a sense of urgency with store level ordering/inventory issues as they arise
- Shares product knowledge with customers and offers suggestions tailored to their needs
- Manages deliveries, online orders, events and invoices
- Provide superior customer service and help support business growth
- Ensure all Team Members are performing their job responsibilities
- Filled out documentation and logs each day and created weekly reports detailing activities
Breath Work and Meditation Facilitator
Self Employed
Perth, Online
12.2022 - Current
- Self employed.
- Online and in person business while living in Costa Rica, Columbia and Canada.
Acquisitions Manager
InterRent REIT and CLV Group
Burlington, Canada
11.2020 - 10.2021
- Helped over the summer period with 17 New properties in Vancouver (May - Oct 2021)
Regional Sales Manager
InterRent REIT and CLV Group
Southern Ontario, Canada
04.2018 - 01.2020
Sales Manager
InterRent REIT and CLV Group
Southern Ontario, Canada
04.2017 - 01.2018
- Develop and implement annual sales plan
- Manage sales objectives and revenue goals in accordance with market research and analytics
- Analyze market conditions and competitive landscape to develop strategies for new business and remain current
- Foster new business partnerships and maintain current relationships
- Develop marketing, promotion and sales initiatives for lead generation and increased closing ratios
- Conduct weekly sales meetings to establish sales goals, individual action plans and track progress
- Measure effectiveness of sales team and adjusting strategy to meet sales targets and market conditions
- Submit weekly sales reports and analytics to Senior Management
- Work in cooperation with Operations to align activities and building performance
- Conduct regular coaching with sales team to further develop networking and sales skills
- Evaluate performance and professional development of sales team on a quarterly basis
- Onboard new hires
- Manage the delivery of all onsite resident and networking events
Assistant Property Manager
InterRent REIT and CLV Group
St Catharines, Canada
04.2016 - 04.2017
- Assisted leasing agents in marking vacant suites and showing apartments when needed
- Reviewed monthly reports of overdue accounts and assists in collecting overdue payment from tenants
- Received and took action on all complaints and service request from tenants in assigned buildings
- Assisted property manager in budget preparation and execution, building operations, facility maintenance and repair, tenant relations, and project management
- Assisted property manager for preparing policies and implementing those policies
- Ensured that all invoices received from the properties are approved, entered and paid within a timely manner
Customer Care Coordinator
CLV Group
St Catharines, Canada
04.2015 - 04.2016
- Providing information to current and future residents using exceptional customer service
- Presenting suites and promoting the new lifestyle options available throughout our communities
- Accepting rental applications for review and processing
- Providing necessary and proactive administrative support to ensure efficient processing of applications and correspondence
- Handling all inquiries and maintaining regular contact with the resident community to ensure complete follow up and resolution
- Organizing and participating in 'Resident Community Events'; Inspecting suites to ensure CLV's quality standards are continuously achieved
- Using internal systems to collect, record and track activities and items of benefit or concern from our clients
- Preparing reports with the objective of improving and tailoring our services to meet the needs of our clients
- Maintaining client records by regularly updating account information
- Contributing to a positive team environment by supporting team members
Public Relations Intern
Taste PR
London, UK
01.2012 - 01.2013
- Prepared and disseminated press releases for company and clients
- Performed clerical tasks for senior team members
- Developed and deepened relationships with media outlets
- Garnered and tracked media coverage for clients, company and specific campaigns
- Assisted with the planning and execution of private, company and client events
- Tracked negative communication about the organization on websites and blogs and developed strategies for addressing it
- Wrote creative and engaging briefs for internal and external agencies
- Completed strategic competitive analysis by assessing strengths and weaknesses of competitors
Receptionist/ Personal Trainer
Soho Gyms
London, UK
02.2010 - 01.2012
- Welcomed guests and clients in an upbeat and friendly manner
- Responded to telephone inquiries from clients, vendors and the public
- Generated shipment invoices, prepared packages and set up courier deliveries for customers
- Maintained reception area in orderly manner to provide visitors with a positive first impression of the company
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results
- Planned individualized fitness programs and nutrition plans to help clients achieve weight loss goals and improve cardiovascular training effectiveness
- Successfully completed training initiatives, increasing customer loyalty
- Implemented continuous improvements for scheduling procedures across multiple client calendars and fitness plans
Front Desk Receptionist
Reef View Hotel
Hamilton Island, Australia
01.2008 - 01.2010
- Greet, register and assign hotel rooms
- Contact housekeeping and maintenance when necessary
- Make and confirm reservations
- Handled a multi-line switchboard for a busy office and routed incoming calls to the correct individuals
- Handled the complaints and concerns of customers
- Planned itineraries for guests
- Confirmed transactional data
- Processed and prepared memos, correspondence, travel vouchers, or other documents
- Provided work schedules for employees
- Cultivated long-lasting relationships with outside vendors including florists and restaurants so that guests could secure valuable deals on services and meals
- Ensured that prompt communications were distributed between the flight deck and the cabin crew
Education
Associate of Arts -
Holumina Breath Work
Online12-2022
Associate of Science - Counseling Psychology
Elementum Coaching
Online12-2021
Australian Institute Of Health and Fitness
Perth01.2008
High School Diploma -
Swan Christian College
Middle Swan, WA01.2005
Skills
- Adaptable
- Breath work facilitation
- Meditation techniques
- Client assessment
- Conflict resolution
- Emotional intelligence
- Personalized instruction
- Active listening
- Nonviolent communication
- Energy healing
- Body awareness
- Mindfulness techniques
- Sound therapy
- Holistic health
- Trauma sensitivity
- Goal-oriented
- Excellent communication skills
- Team leadership
- Market and competitive analysis
- Recruiting and hiring
- Sales process engineering
- Performance tracking and evaluations
- Telephone etiquette
- Open and clear communicator
- Multitasking and prioritization
- Certified Microsoft Office Specialist
- Organization and efficiency
- Anatomy
- Compassionate communication
- Relaxation techniques
- Life coaching
- Stress management
- Creative thinking
Timeline
Customer Service Specialist
Inner Ego and Pressed Earth
10.2024 - Current
Breath Work and Meditation Facilitator
Self Employed
12.2022 - Current
Acquisitions Manager
InterRent REIT and CLV Group
11.2020 - 10.2021
Regional Sales Manager
InterRent REIT and CLV Group
04.2018 - 01.2020
Sales Manager
InterRent REIT and CLV Group
04.2017 - 01.2018
Assistant Property Manager
InterRent REIT and CLV Group
04.2016 - 04.2017
Customer Care Coordinator
CLV Group
04.2015 - 04.2016
Public Relations Intern
Taste PR
01.2012 - 01.2013
Receptionist/ Personal Trainer
Soho Gyms
02.2010 - 01.2012
Front Desk Receptionist
Reef View Hotel
01.2008 - 01.2010
Associate of Arts -
Holumina Breath Work
Associate of Science - Counseling Psychology
Elementum Coaching
Australian Institute Of Health and Fitness
High School Diploma -
Swan Christian College
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