Steven Ahimastos

• Handle sales order processing involving data entry and receipt notice.
• Releasing and acknowledging customer orders and customer credits.
• Picking and packing orders with RF scanners
• Ensuring item catalogue is maintained on a regular basis, which includes uploading new products, deleting old products, and uploading communications regarding product changes in a timely manner.
• Reconcile, code, and analyze freight invoices and costs for external customers.
• Booking consignments with 3PL and organizing returns, as well as POD to manage missing stock.
• Providing reports to the Logistics Manager on progress and performance on purchasing backorder reports, sales backorder reports, inventory and stock on hand, and pick rates.
• Acting as a key contact for all delivery-related customer inquiries (order status, consignment progress, product discrepancies), ensuring inquiries are coordinated in a timely manner and liaising with customers verbally and/or in writing.
• Build and maintain strong relationships with customers and key stakeholders, both internally and externally.
• Perform proactive customer calls for the purpose of feedback on service and capturing opportunities for improvement, for example, improving lead time.
• Assist with stock management activities and cycle counts, and provide analysis and insights.
• Proactive participation in team meetings, supporting a continuous improvement mindset.
• Act as a resource backfill within the team, as directed by the Logistics Manager.
• Supported Logistics Manager with process improvement projects to meet business KPIs

• Completed packing tasks for incoming shipments
• Oversaw schedules ensuring punctual shipments
• Managed inventory efficiently
• Co-ordinating daily driver routes
• Weighing and packing products
• Manual packing
• Managed stock levels efficiently
• Responding to customer queries
• Picking and packing orders with RF scanners and Pallet jacks

Responsibilities included:

• Streamlined supplier relationships
• Managed vendor relationships effectively
• Hiring and staff onboarding
• Coordinating staff rosters and salary.
• Ensuring staff retention.
• Maintaining staff payroll
• Inventory management and control
• Waiter duties
• Creating new menus along with marketing material to provide to customers
• The running and maintenance of social media page for the business