Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
Generic

Steven Allen

Griffith,NSW

Summary

Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Store Manager

BCF - Boating, Camping, Fishing
Griffith, NSW
10.2017 - Current
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Monitored inventory levels and placed orders to restock shelves.
  • Developed strategies to maximize sales and profitability.
  • Resolved customer complaints in a timely manner.
  • Ensured compliance with safety regulations and company policies.
  • Analyzed financial data to identify areas of improvement.
  • Created weekly work schedules for store personnel.
  • Performed regular price checks to ensure competitive pricing.
  • Managed daily banking activities such as deposits and withdrawals.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Strengthened work flow productivity by hiring, managing and developing top talent.

Bakery Assistant

The Brothers Oven
Tuggernong, ACT
02.2011 - 02.2015
  • Assisted in the preparation of dough for cakes, pies and other baked goods.
  • Maintained a clean and sanitary work area throughout the day.
  • Followed recipes to ensure consistent quality of finished products.
  • Monitored expiration dates on ingredients and finished products.
  • Worked closely with head baker to plan daily production schedules.

Education

Year 12 Certificate

Canberra College
Canberra, ACT
12-2010

High School Diploma -

Melrose High Achool
Canberra, ACT
12-2009

Skills

  • Personnel development
  • Outstanding communication skills
  • Team motivation
  • Sales professional
  • Relationship building and management
  • Goals and performance
  • Financial operations management
  • Merchandise planning
  • Reliable
  • Maximizing profitability
  • Culture development
  • Store operations

Accomplishments

  • Store won customer service store of the year through the BCF company.
  • Achieved top 10 "Store of the year" out of 165 BCF stores in FY24.
  • Building customer relations through ACT local promotions.

Certification

  • Full NSW drivers License
  • First aid certificate

References

  • Andrew Wolfe - Former BCF Store Manager - 0481976362

Timeline

Store Manager

BCF - Boating, Camping, Fishing
10.2017 - Current

Bakery Assistant

The Brothers Oven
02.2011 - 02.2015

Year 12 Certificate

Canberra College

High School Diploma -

Melrose High Achool

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Steven Allen