Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Steven Allen

Maryborough,Queensland

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I also have my HR Truck license.

Overview

32
32
years of professional experience

Work History

Customer Service Representative

Handy Hire
Maryborough, QLD
04.2024 - 11.2024
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Developed strong customer relationships to encourage repeat business.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Collected deposits or payments and arranged for billing.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.

Customer Service Representative

Stramit Building Industries
Maryborough, Qld
03.2008 - 02.2024
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong customer relationships to encourage repeat business.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Consulted with customers to resolve service and billing issues.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Improved customer service wait times to mitigate complaints.
  • Mentored new employees on procedures and policies to maximize team performance.

Army Soldier

Australian Army Defence Force
Townsville, Qld
09.1992 - 10.1995
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Planned and completed group projects, working smoothly with others.
  • Participated in live-fire exercises to ensure proficiency with individual weapons systems.
  • Observed terrain features during patrols in order to identify potential threats or hazards.
  • Displayed sound judgment when making decisions under pressure or duress in both garrison and field environments.
  • Interpreted maps using orienteering techniques to determine location of friendly forces and enemy positions.
  • Tracked supply levels for ammunition, medical supplies, food rations, fuel reserves., ensuring adequate resources were available at all times.
  • Followed orders and carried out mission directives with professionalism and compassion despite chaotic and emotionally stressful circumstances.
  • Displayed leadership in accomplishing assignments and learning new skills.
  • Cultivated excellent worth ethic, dedication to duty and timeliness in work actions.
  • Responded immediately to routine and critical accidents, incidents and other emergencies.

Education

GED -

Keysborough Technical
Keysborough, VIC
12.1985

Skills

  • Appointment Scheduling
  • Account Updating
  • Inbound and Outbound Calling
  • Paperwork Processing
  • Data Entry
  • Product Knowledge
  • Consultative Sales
  • Complaint Resolution
  • Critical Thinking
  • Adaptive Team Player
  • Customer Service
  • Prioritization
  • Business Development Understanding
  • Courteous Demeanor
  • Conflict Resolution
  • Order Fulfillment
  • Staff Training
  • Coordination
  • Active Listening
  • Customer Relationship Management (CRM)

Affiliations

  • Coach of an AFL footy team
  • Playing Golf
  • Fishing
  • Squash

Timeline

Customer Service Representative

Handy Hire
04.2024 - 11.2024

Customer Service Representative

Stramit Building Industries
03.2008 - 02.2024

Army Soldier

Australian Army Defence Force
09.1992 - 10.1995

GED -

Keysborough Technical

Similar Profiles

CREATE PROFILE
Steven Allen