Steven Anderson
Parramatta,NSW
Summary
Dynamic Department Manager at Kmart Australia with a proven track record in enhancing team performance and customer satisfaction. Skilled in staff development and inventory management, Adept at fostering collaboration and communication, I consistently led teams to exceed performance targets.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Department Manager
Kmart Australia
09.2021 - Current
- Assisted team in daily operations and workflow organization
- Supported staff training initiatives to enhance performance and efficiency
- Maintained inventory accuracy through regular audits and updates
- Collaborated with colleagues to ensure compliance with safety protocols
- Facilitated communication between departments to streamline processes
- Resolved customer inquiries efficiently, enhancing overall satisfaction
- Monitored equipment functionality and reported maintenance needs promptly
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
Hospitality Manager
Multiple Venues
01.2009 - 03.2021
- Managed daily operations to ensure exceptional guest experiences across multiple venues.
- Developed and implemented training programs, enhancing staff performance and service quality.
- Coordinated event planning logistics, optimizing resource allocation and operational efficiency.
- Led team meetings to discuss service improvements, fostering a culture of continuous enhancement.
- Streamlined inventory management processes, reducing waste and ensuring product availability.
- Monitored compliance with health and safety regulations, maintaining high standards in all venues.
- Resolved guest complaints promptly, improving satisfaction levels through effective problem-solving techniques.
Education
Bachelor of Business - Business
Torrens University Australia
Sydney, NSW11.2022
Skills
- Customer service
- Staff management
- Team leadership
- Team supervision
- Problem-solving
- Training and mentoring
- Task delegation
- Decision-making
- Customer engagement
- Goals and performance
- Retail management
- Flexible schedule
- Work planning and organization
- Staff development
- Personnel training and development
- Coaching and mentoring
- Loss prevention
- Sales reporting
- Order management
- Relationship building and management
- Employee scheduling
- Employee management
- Operations management
- Adaptability and flexibility
- Time management
- Verbal and written communication
- Team building
Accomplishments
NSW/ACT Deadly award winner 2023
Certification
First Aid/CPR September 2025
Timeline
Department Manager
Kmart Australia
09.2021 - Current
Hospitality Manager
Multiple Venues
01.2009 - 03.2021
Bachelor of Business - Business
Torrens University Australia