Steven Atkins
Epping,Victoria
Summary
Bilingual individual with a background installing and testing alarm systems, CCTV, Networks, Access Control and many more for both residential and commercial customers.
Experienced Security Technician with over 10 years of experience in the Security industry . Excellent reputation for resolving problems and improving customer satisfaction.
Also a Reliable Technician, knowledgeable in, not limited to equipment repair, annual servicing and inspections.
Overview
27
27
years of professional experience
1
1
Certification
Work History
CEO / Security Equipment Engineer
Eye Witness Security Group
Epping, Victoria
02.2010 - Current
- Cultivated forward-thinking, inclusive and performance-oriented business culture to lead industry in innovation and push progress.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Met dynamic needs by keeping internal systems scalable and highly responsive.
- Worked with department heads to stay current on needs and offer high-level support for day-to-day operations.
- Negotiated terms of business acquisitions to increase business base, solidify market presence and diversify offerings.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Maintained excellent attendance record, consistently arriving to work on time.
- Served customers and followed outlined steps of service.
- Identified issues, analyzed information and provided solutions to problems.
- Resolved problems, improved operations and provided exceptional service.
- Improved operations through consistent hard work and dedication.
- Exceeded goals through effective task prioritization and great work ethic.
- Participated in team-building activities to enhance working relationships.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Installed, maintained and repaired all types and brands of security systems.
- Educated customers on effective use of security systems.
- Educated customers on proper ways to use security systems after completing tests and repairs.
- Explained how to properly use security systems so that customers were knowledgeable.
- Performed installations of high-tech security systems, which included access and elevator controls, alarms and video surveillance systems.
- Responded to maintenance calls and troubleshot devices.
- Installed, tested and serviced alarm and associated systems for commercial and residential customers.
- Communicated effectively with customers, answering questions and concerns regarding systems.
- Tested all newly installed alarms, access control, CCTV, networks along with many others.
- Read and understood product manuals and blueprints.
- Fully installed various security devices.
- Demonstrated features and functionality of alarm systems to customers.
- Educated customers on preventive care and regular maintenance to prevent system malfunctions.
- Performed annual inspections on security alarm systems.
- Maintained accurate records of customer service calls and inputted all information into company's database.
Fitter / Installer
Strathfield Car Radios
Thomastown, Victoria
01.2007 - 01.2008
- Install Car Radios audio equipment
- Maintenance on garage
- Customer Inquiries
- Power and non power tool use
- Installed new wiring and connections to complete connections and bypass cable faults.
- Evaluated systems to identify and locate system malfunctions using visual, manual and computer-assisted diagnostic approaches.
- Created detailed estimates and accurate work order documentation, factoring in labor costs and materials needed to successfully complete high-quality work.
- Accessed needed areas by carefully removing door or dash panels, seats and carpeting.
- Wired block diagrams and operated automatic test equipment to conduct preventive maintenance.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Supervised apprentices and offered specific recommendations to improve work quality
- Work quality
- Supervised apprentices and offered specific recommendations to improve work quality
Labourer / Tiler
Pyramid Tyling
Thomastown, Victoria
01.2005 - 01.2007
- Mixing Glue
- General Laboring
- Cutting Tiles
- Manual Labour
- Laying Tiles
- Waterproofing
- Screeding
- Sand and Cement Grout
- Power tool experience
- On Site work
- Red card
- C-Bus
- Operated hand tools and machines to cut material and achieve proper fit around obstructions.
- Worked with different adhesives to join foundation, flooring and wall materials.
- Took measurements and studied floor sketches to calculate area to be floored and amount of materials needed.
- Used compounds to waterproof areas, fill in cracks or produce special effects based on project demands.
- Removed existing flooring to prepare floor surfaces for new flooring.
- Recorded measurements and devised plans to match installation specifications.
- Maintained excellent communication, cleanliness and safety standards on work sites and projects, boosting customer satisfaction ratings 100%.
- Spread adhesive cement over floor to prevent board joint wearing.
Plant Operator
Armstrong World Industries
Thomastown, VIC
01.2001 - 01.2004
- Machinery
- Cleaning Factory
- Driving Forklift
- Mixing Chemicals
- Picking And Packing
- Chemical Handling
- Toxic Powders
- RF Scanner
- Followed plant safety procedures, rules and regulations.
- Conducted safety inspections and followed safety rules and procedures.
- Adjusted and maintained plant equipment for safety and performance.
- Knowledgeable of machine maintenance in order to troubleshoot effectively.
- Performed minor mechanical work and routine equipment maintenance.
- Made appropriate repair recommendations for malfunctioning equipment.
- Recorded inside and outside process readings on daily log sheets.
- Adhered to EPA and OSHA regulations.
- Implemented process changes.
- Procured materials and supplies to complete daily tasks.
Grocery Stocker
Safeway Epping Plazza
Epping, Victoria
01.1998 - 01.2001
- Grocery
- Stock Control
- Customer Queries
- Filing Storeman
- Cleaning Store
- Cleaning Back Room
- Driving Fork-Lift
- RF Scanner
- Checked for outdated and overripe grocery items and removed from inventory.
- Checked aisles for spills to complete quick clean-up.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
- Scanned shelves and product cases to locate expired, outdated and spoiled items.
- Delivered assistance and service by carrying packages and bags and securing customer purchases in vehicles.
- Stayed current on available products, store promotions and customer service policies to better serve shoppers.
- Designed and constructed advertising signs to attract customers and promote sales.
- Answered customer questions and provided detailed product information.
- Greeted customers and directed to requested products.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Maintained effective team member communication.
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
- Removed debris and packaging from boxes and separated for recycling or disposal.
- Maintained fitness in order to move merchandise efficiently and safely.
- Helped customers locate desired items and transfer oversized items to vehicles.
- Applied proper safety procedures in warehouse, stockroom and store and immediately informed management of safety concerns.
- Assisted in development of trainees, providing instruction and support to optimize readiness.
- Checked packages and merchandise for damage and notified vendors.
- Demonstrated strong communication skills and understanding of packing slip processing requirements.
- Operated RF scanners to track merchandise and verify contents of containers.
- Selected by general and warehouse managers to tackle special projects, expediting stock implementation during shortages.
Education
High School Diploma -
Merrilands Secondary College
Reservoir, VIC09.2001
GED -
TAFE
Reservoir, VIC09.2001
COMPUTER KNOWLEDGE Microsoft Office: Word, Excel, Access, Publisher, Power Point, Out look and - Information Technology
Merrilands Secondary College
Reservoir, VIC09.2001
High School Diploma -
MERRILANDS SECONDARY COLLEGE
Reservoir, VIC09.2001
Skills
- Operating security equipment
- Proficient with all equipment
- Troubleshoot/repair of compression equipment
- Designing security controls
- Equipment upkeep
- Audio equipment
- Installation and repairs
- Security and burglar alarms
- Equipment testing
- Planning and Coordination
- Problem-Solving
- Training and Development
- Self-Motivated
- Dependable and Responsible
- Complex Problem Solving
- Industry Expertise
- Adaptable and Flexible
- Systems Thinker
- Thrive Under Pressure
- Decision Making
- Attention to Detail
- Critical Thinking
- Multitasking Abilities
Certification
- Certified Security Technician, Eye Witness Security Group - 10 plus years
- Inner Range Training
Timeline
CEO / Security Equipment Engineer
Eye Witness Security Group
02.2010 - Current
Fitter / Installer
Strathfield Car Radios
01.2007 - 01.2008
Labourer / Tiler
Pyramid Tyling
01.2005 - 01.2007
Plant Operator
Armstrong World Industries
01.2001 - 01.2004
Grocery Stocker
Safeway Epping Plazza
01.1998 - 01.2001
High School Diploma -
Merrilands Secondary College
GED -
TAFE
COMPUTER KNOWLEDGE Microsoft Office: Word, Excel, Access, Publisher, Power Point, Out look and - Information Technology
Merrilands Secondary College
High School Diploma -
MERRILANDS SECONDARY COLLEGE
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