Steven Bogan
Penrith,NSW
Summary
With a proven track record at Star Track Express, I excelled in enhancing operational efficiency and mentoring teams towards peak performance. My leadership significantly boosted customer satisfaction and reduced costs, leveraging expertise in safety management and route optimization. My approach fosters a culture of continuous improvement and I have a strong background in supply chain management with team leadership qualities. I am skilled in optimizing operations, coordinating shipments, and implementing process improvements. Focused on team collaboration and achieving operational goals. I am dependable and adaptable, with excellent communication and problem-solving abilities.
Overview
18
18
years of professional experience
Work History
Team Leader, Logistics Operations Clerk
Star Track Express
09.2020 - Current
- Contributed to the overall success of the organization by applying effective leadership skills and constantly striving for excellence within the logistics department.
- Mentored new hires on best practices in logistics operations, fostering an environment conducive to professional growth and development.
- Organized and led team meetings to discuss progress, reinforce company values, and address any concerns or areas needing improvement.
- Managed a diverse team, ensuring clear communication and collaboration for successful project completion.
- Facilitated open lines of communication between upper management and frontline staff members, ensuring that feedback was shared constructively both ways regularly .
- Fostered a positive work environment through effective leadership, encouraging continuous improvement among team members.
- Increased customer satisfaction with timely deliveries by optimizing routing and scheduling.
- Established safety protocols within the workplace, decreasing incidents of injury and promoting a culture of health consciousness among staff members.
- Resolved conflicts between team members professionally and efficiently, maintaining a cohesive working environment that was focused on achieving goals collectively.
- Reduced operational costs by identifying areas of improvement in resource allocation and inventory management.
- Managed budgets effectively while consistently monitoring expenses against set financial targets .
- Directed shipping and receiving of wide range of products daily.
- Trained and developed logistics personnel to achieve high-performing teams.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Coordinated dispatching 14 drivers to accomplish daily delivery requirements.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
- Monitored performance of logistics operations to identify areas for improvement.
- Tracked shipment progress to facilitate timely delivery.
- Updated and maintained databases to track shipments.
Team Leader, Operations Clerk
Star Track
02.2016 - 09.2020
Operations Clerk
Star Track Express
01.2011 - 02.2016
PickUp/Delivery Driver
Star Track Express
04.2007 - 01.2011
- Managed heavy loads with care, utilizing proper lifting techniques to prevent injury or damage to products.
- Streamlined communication between dispatchers and customers by providing real-time updates on estimated arrival times and potential delays.
- Demonstrated adaptability in adjusting schedules due to changes in weather conditions or client requirements.
- Assisted warehouse staff in loading and unloading products, ensuring proper organization for smooth deliveries.
- Fostered positive relationships with clients by addressing concerns or issues in a timely manner.
- Verified shipment contents for accuracy before departing the facility, reducing potential discrepancies upon delivery.
- Enhanced customer satisfaction by promptly delivering packages with professionalism and attention to detail.
- Provided exceptional customer service through courteous communication during pickups and deliveries.
- Ensured timely deliveries by effectively planning efficient routes and prioritizing assignments.
- Reduced risk of accidents by conducting daily pre-trip vehicle inspections and identifying any potential issues.
Education
Certificate In Mechanical Engineering Trade
Tafe: Western Sydney
Western Sydney07-1998
Skills
- Operational Efficiency
- Training and mentoring
- Safety Management
- Warehouse Management
- Transportation Management
- Route Optimization
- Cost Reduction
- Meeting facilitation
- Shipping and receiving
- Senior First Aid Officer
- Certified In Dangerous Goods & Spillages
Timeline
Team Leader, Logistics Operations Clerk
Star Track Express
09.2020 - Current
Team Leader, Operations Clerk
Star Track
02.2016 - 09.2020
Operations Clerk
Star Track Express
01.2011 - 02.2016
PickUp/Delivery Driver
Star Track Express
04.2007 - 01.2011
Certificate In Mechanical Engineering Trade
Tafe: Western Sydney
Similar Profiles
Yitao ZhengYitao Zheng
2IC of PM Shift at Star Track Express2IC of PM Shift at Star Track Express
Himanshu NandaHimanshu Nanda
Forklift Operator/ MC Linehaul Driver at Star Track Express/ Australia PostForklift Operator/ MC Linehaul Driver at Star Track Express/ Australia Post
Gurmeet SandhuGurmeet Sandhu
Truck Driver at Star Track ExpressTruck Driver at Star Track Express