Summary
Overview
Work History
Skills
References
Timeline
Generic

Steven Boyd

Mackay ,QLD

Summary

I am a highly motivated employee with the desire to step down from management and take on new challenges within the disability sector.

I have experience in aged care where i believe i have learned the skills and compassion that would be well suited in the disability field.

I have experience in providing daily living support, preparing meals, assisting with healthcare needs, assisting with personal mobility and supporting clients with community engagement.

Overview

24
24
years of professional experience

Work History

Camp Manager

Village National
Woolloongabba , Queensland
20/08/12 - Current
  • Managed daily operations of the site, including staff and contractors.
  • Ensured compliance with safety protocols, regulations and standards.
  • Developed strategies to improve operational efficiency and reduce costs.
  • Monitored job progress to ensure quality standards were met.
  • Coordinated workflow between departments to maximize productivity.
  • Scheduled maintenance tasks and ensured all equipment was functioning properly.
  • Responded promptly to customer inquiries or complaints.
  • Maintained records of inventory, assets, personnel and other relevant data.
  • Prepared budgets and monitored expenses to stay within allocated limits.
  • Assigned tasks and delegated responsibilities among team members.
  • Established policies, procedures and guidelines for the operation of the site.
  • Mentored new employees on safety protocols, processes and procedures.
  • Provided training opportunities for existing staff in order to enhance their skillset.
  • Negotiated contracts with suppliers for services such as catering or transportation needs.
  • Complied with operational standards and OSHA regulations.
  • Organized and participated in monthly on-site meetings with clientele and subcontractors.
  • Motivated and challenged staff to achieve results while offering developmental and educational opportunities.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Age Care Site Manger

The Lodge
Adeiade , South Australia
06.2010 - 06.2012
  • Assisted clients in developing and achieving short-term and long-term goals.
  • Provided advocacy for clients to ensure their needs are met through appropriate services.
  • Coordinated with other health care providers, such as physicians and psychiatrists, to develop comprehensive treatment plans.
  • Conducted assessments of client's physical, psychological, cognitive, social, economic and environmental needs.
  • Facilitated the coordination of medical appointments and transportation for clients when needed.
  • Maintained accurate records of client visits and progress notes in accordance with agency policies and procedures.
  • Provided crisis intervention services to clients when necessary.
  • Participated in team meetings with other staff members to discuss case management issues.
  • Arranged referrals for additional services such as financial aid programs when needed.
  • Assisted with meal planning to meet nutritional plans.
  • Maintained records management system to process personnel information and produce reports.
  • Served as a liaison between clients' families and community agencies providing services to them.
  • Evaluated potential living arrangements for clients including independent living facilities or supervised residential settings.
  • Organized recreational activities that promote physical activity and positive interactions among peers.
  • Ensured that all documentation is completed accurately according to state regulations.
  • Maintained daily living standards by assisting clients with personal hygiene needs.

Retail Manager

Stradbroke island Hotel
Stradebroke Island , Queensland
01.2000 - 01.2010
  • Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
  • Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
  • Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
  • Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
  • Assisted with planning special events such as wine tastings or cocktail parties.
  • Maintained cleanliness standards throughout the bar area including countertops, shelves and equipment.
  • Complied with health codes, sanitation requirements and license regulations while streamlining productivity initiatives.

Skills

  • First Aide & CPR
  • Food handler agreement
  • Food handler supervisor
  • Collect specimens for drugs and abuse testing
  • RSA
  • Aged Care cert
  • Incident reporting
  • Manual Handling
  • Management of infection and disease
  • Fire Warden
  • Cultural Awareness
  • Risk Management
  • Code of conduct
  • Drug and Alcohol
  • Health and Safety
  • Indidgineous engagement
  • Equal employment opportunity and diversity
  • Professinal behavior

References

References available upon request.

Timeline

Age Care Site Manger

The Lodge
06.2010 - 06.2012

Retail Manager

Stradbroke island Hotel
01.2000 - 01.2010

Camp Manager

Village National
20/08/12 - Current

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Steven Boyd