Steven Braddock

• Worked in various locations in WA as well as internationally in PNG for extended periods of time.
• Communicated project updates to stakeholders at all levels.
• Installed and configured new Cisco switches using existing configurations with modifications to suit new models.
• Installed and configured new Cisco Access points on WLC.
• Decommissioned existing equipment onsite.
• Trained apprentice on how to install, configure and maintain networking equipment as well as safety procedures on a mine site.
• Scoped new equipment installations onsite. This includes using an Ekahau tool.
• Configuring Cisco DNAC templates for network automation across site.
• Coordinated with site key stake-holders for network downtime to ensure minimal outages to production
• Worked autonomously and often side by side with the project manager to reach deadlines and expectations from the business
• Boosted project completion rates by effectively prioritizing tasks based on urgency and importance.
• Able to troubleshoot cabling and patching issues, both fibre and copper.

• Solved functional and technical obstacles and worked closely with project team from different streams.
• Configured hardware, devices, and software to set up work stations for employees.
• Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
• Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
• Monitored systems in operation and quickly troubleshot errors.
• Patched software and installed new versions to eliminate security problems and protect data.
• Documented and updated known fixes in knowledge base for future reference.
• Troubleshot potential problems and eliminated before issues escalated or cascaded.
• Explained technical information in clear terms to promote better understanding for non-technical users.
• Assisted end-users with conference room equipment setup and operation.
• Boosted network, system and data availability and integrity through preventive maintenance and upgrades.
• Maintained servers and systems to keep networks fully operational during peak periods.
• Suggested software and hardware modifications to reduce lag time and improve overall speed.
• Monitored network performance and provided network performance statistical reports for both real-time and historical measurements.
• Installed cabling, wireless routers and telephone systems for data communications networks.
• Operated equipment, vehicles, and tools with optimal safety procedures to prevent injuries.
• Confirmed compliance with all industry standards and regulations related to cabling and telecommunications.

• Collaborated with other technicians to troubleshoot and resolve technical issues.
• Installed and configured new devices and system components.
• Responded to service requests during and after business hours.
• Installed and repaired network cabling, hardware and software to maximize operational efficiency.
• Conducted regular inspections of telecommunications systems to identify and repair any potential issues.
• Provided training to customers to enhance use and understanding of network systems.
• Installed wiring, cabling and networking hardware on customer premises.
• Read blueprints and schematics to correctly place equipment.

• Installed, configured and troubleshot Assa Abloy RFID locks and systems
• Monitored back end data logging to ensure that systems were running smoothly and all events were being noted.
• Coordinated staffing and resources to ensure coverage for project.
• Completed field leadership onsite and made changes to ensure safety where required.
• Kept a well maintained commissioning record of locks and doors that had been installed.
• Provided training to key stakeholders.
• Monitored CCTV and Gallagher software to ensure all is running efficiently.
• Network rack installation (Switches, Routers, UPS's)
• Cisco switch configuration. Mainly IE3300
• Fibre and copper patching.
• Installation and configuration of IOT devices (Ruckus)
• Driving to and from remote mine sites
• Being point of contact for after hours customer support.
• Worked an 11 day on 3 day off swing to meet customers expectations.
• Signing onto Permit to work, JHA and filling out Take-5 booklets
• Performed duties in accordance with BHP applicable standards, policies and regulatory guidelines to promote safe working environment.

• Provided high quality onsite technical support onsite for staff, including superintendents, managers and operational staff.
• Navigated mine site daily with health and safety as a priority
• Responded to high volume of calls and tickets in an efficient manner.
• Imaged hardware via PXE
• Administrated the CISCO telephony systems
• Managed networking issue's when required
• Traveled to different sites to attend faults
• Configured hardware, devices and software to set up work stations for employees.
• Explained technical information in clear terms to non-technical individuals to promote better understanding.
• Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
• Assist in training of the O365 package.
• Administration of licenses including but not limited to O365 and Adobe
• Cleaned networking cabinets (cable management)
• Patched in new networking equipment

Fremantle Hospital, Rockingham Hospital, Royal Perth Hospital

• Working alongside other escalation teams to resolve jobs
• Provide effective troubleshooting for end users
• Affectively working on priority 2/3 jobs
• Reimaging new devices
• Ensuring the network infrastructure is running optimally
• Implementing windows 10
• Training doctors, nurses and executives in the usage of office 365 and windows.
• Repairing faulty devices (Computers, projectors, printers)
• Fixing application issue's
• Decommissioning old devices
• Rolling out new devices
• Auditing and making sure all devices are in the correct location
• Attending remote job sites
• Completing all jobs within SLA timing

Woodside Energy

• Provide 24/7 assistance to users over a 12 hour shift period
• Answered all queries users had both internationally and local.
• Coordinated site and application IT infrastructure outages
• Assisted with any citrix, remote desktop queries
• Troubleshooted printing and desktop issue's
• Assisted with fixing Zebra printers
• Provided hands on face to face support for head office users when required

Department of Education

• Engaged with customers over the phone
• Answered any queries user's had via emails
• Troubleshooted customers issue's remotely
• Had very high call taking statistics
• Closed approx 90% of jobs at FPOC
• Had 28 customer and 3rd level resolver team feedback which were all positive
• Reimaged windows 10, Windows 7 and macbook laptops
• Assisted teachers, office staff and executives with office 365 and windows
• Monitored Cisco networking status
• Cisco telephony troubleshooting via CUCDM
• Monitored the departments firewall Via Fortinet and MCafee