Steven Burge

1. Quote and Cost all my clients work and any new work assigned to me by the branch manager.
2. BDM work to develop existing clients, including client visits, meetings with new contacts, or chasing of additional opportunities.
3. Operations work on my key accounts, including Customs clearance, Quarantine lodgements, transport, freight forwarding.
4. Stock Control and end of month billing for a large storage client. .
5. Arrange Exports for key accounts.

6. AR & AP, including closing jobs
7. Arranging domestic seafreight for our coastal movements.
8. Training and upskilling staff

9. Cargowise development

System used: Cargowise

I was operating as the branch manager since January 2022, with our commercial manager, but only got the title in January 2023. My tasks were:

1. Reviewed all work practises within the branch and enhanced our procedures to make them more efficient.

2. Made our branch paperless, and made Cargowise enhancements to jobs status for management.

3. Reviewed and enhanced our AP, AR processes. I closed jobs down to recognise job profit sooner.

4. Staff management and development.

5. Reviewed and enhanced our BDM staff to try and enhance our sales performance, and transition from RORO to general freight during the down turn in RORO vessels.

6. Interviewed and hired talented individuals and upskilled our existing staff into different areas of the business as our business needs changed.

7. Manage key accounts, including quotes, freight forwarding, Customs and Quarantine lodgements, and exports.

8. Office maintenance

9. General branch managers tasks

10. Website development

System used: Cargowise

As mentioned above, I mainly had this role for 5 months before I was promoted to be branch manager with assistance from our commercial manager.

1. Enhanced our Customs team to work paperless

2. Employment of new Customs Brokers and work as a team together to get lodgements done

3. Introduced different websites / options to assist the Customs team in their functions

4. Developed document templates for overseas suppliers to complete

5. Make sure our team lodged entries in a timely and accurate manner.

6. Organised and attended Quarantine inspections

7. Submitted Australian Trusted Trader application to ABF

8. Day to day Customs lodgements

9. Enhanced the handover between Customs and operations departments

10. Quoted our domestic moves across Australia.

System Used: Cargowise

Same tasks as I performed at NMT Shipping, including:

1. AP, AR, closing jobs

2. Client quotations

3. Organising freight forwarding, both imports and exports

4. Key account management

5. Shipment costings

6. Cargowise development

7. Website development

8. Writing newsletter items for broadcast to clients

System used: Cargowise

Fremantle Customs Brokers was my family business. My father and I ran the company, but it was mainly after 2010 that I took more of the managers role. I obtained my Customs Brokers License in August 2008. I mainly handled the below tasks:

1. Staff managment, including employing new staff and covering staff positions when they were on leave.

2. Developed procedures to enhance our services

3. Website development

4. Checking our brokers entries to ensure they were accurate.

5. Accounts, both AP, AR, and closing jobs down

6. Stock control

7. Attending Quarantine inspections

8. General office duties

System used: Cyberfreight