Steven Cannarella

• Maintained detailed records of all client interactions, ensuring accuracy in account management and reporting activities.
• Developed strong rapport with clients through consistent follow-up and attention to detail.
• Facilitated smooth onboarding experiences for new clients, guiding them through product setup and training procedures.
• Strengthened client relationships by maintaining regular communication and addressing concerns promptly.
• Analyzed client feedback to identify areas for improvement and implemented changes accordingly.
• Conducted quarterly business reviews with clients to assess performance, identify opportunities, and set goals for future growth.

• Providing daily, weekly and monthly reports for SLA targets

• Streamlined assessment processes for increased efficiency by implementing advanced software tools and innovative methodologies.

• Delivering consistent cost outcomes.

• Managed workload effectively by prioritizing tasks according to deadlines while maintaining attention to detail in all aspects of the assessment process.

• Managing repair cost & relationships across a national supplier network of over 100 repairers.

• Managing repair cost for both Insurance & Fleet partners.

• Completing an end-to-end Total Loss process including lodgement of WOVR, for all States.

• Digital Assessments assessed and authorised using Estlmage.

• Conducted on site inspections to verify damage characteristics, noting discrepancies between actual conditions and reported information for accurate assessments.

• Led employee relations through effective communication, coaching, training, and development.
• Cultivated positive, productive team environments, resolving conflicts quickly.
• Delivered regular team meetings for aligned work towards common goals.
• Coordinated team collaboration to share ideas and build best practices.
• Achieving average repair cost targets.
• Working with Audanet for quoting and auditing processes.
• Working with a network of repairers to achieve cost and customer service targets.
• Completed Tier 2 Accreditation (ASIC).

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Vehicle assessing and liaison with Motor Vehicle assessors.
• Working to Average repair cost and fixed cost models.
• Assisting new Centre Manager with day-to-day operations.

• Resolved issues quickly to maintain productivity goals.
• Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
• Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
• Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
• Estimated labor requirements to support anticipated workload.
• Enforced health and safety protocols to promote safe working environment.

• Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
• Established a reputation for delivering reliable and accurate estimates, resulting in increased client trust and repeat business opportunities.
• Gathered cost and material data for accurate and up-to-date information on material and labor costs.
• Calculated labor hours accurately based on trade-specific productivity rates, leading to more realistic project timelines and work plans.

• Developed strong relationships with clients, resulting in increased customer satisfaction and retention rates.
• Ensured compliance with industry regulations and standards, maintaining strict adherence to safety protocols at all times.
• Coordinated production schedules to meet customer demands while maximizing resource utilization and minimizing costs.
• Oversaw inventory management, resulting in reduced waste and optimized stock levels.

• Completed 4 year Apprenticeship.
• Worked in various position within the motor industry, before moving to Australia in 2002.
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.