Summary
Overview
Work History
Education
Skills
Accomplishments
References
Affiliations
Timeline
Generic

Steven Carey

Melbourne,VIC

Summary

A professional with over 20 years’ experience in management, stakeholder relations, payroll, and team building. A diligent focus on team, safety, and the growth of the company. Targets continuously met and exceeding expectations. I have the knowledge and ability to motivate and deliver results on both a strategic and operational levels. Drawing on years of experience and having an innate ability to read situations quickly. I can adapt to diverse environments to have an immediate impact with great outcomes. Having people driven leadership skills and ability to serve clients while maintaining a professional mindset through a strong focus on customer satisfaction. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Overview

18
18
years of professional experience

Work History

Store Manager

Think Water Hastings
Hastings, VICTORIA
09.2022 - Current
  • As store manager of Think Water, key responsibilities included the full end-to-end process ranging from front office customer service skills to back-office administration
  • Design work
  • Stock control
  • Leadership skills through working with employees
  • Marketing and business development
  • Prioritization of tasks to ensure client satisfaction and efficient business practices
  • Administration; stock take, cash control, budgeting
  • Installation of irrigation
  • Trouble Shooting.
  • Developed and implemented operational policies and procedures.

Customer Experience Manager

Dan Murphys Frankston
Frankston, VICTORIA
04.2022 - 09.2022
  • As manager of one of Endeavor group’s busy Dan Murphys, key responsibilities included the full end-to-end process ranging from front office customer service skills to back-office administration
  • Management of team
  • OHS safety requirements
  • Rostering and consulting with payroll
  • Leadership skills through working with employees
  • Marketing and business development
  • Prioritization of tasks to ensure client satisfaction and efficient business practices
  • Administration, cash control, budgeting
  • Meeting KPI targets
  • Participating in on-going business management training in house
  • Licensing Issues and procedures.
  • Worked closely with other departments such as sales, marketing, product development, and IT in order to ensure a seamless end-to-end experience for customers.

Store Manager

Liqourland Mitcham
Mitcham, VICTORIA
04.2019 - 04.2022
  • As Store manager of one of Coles/Myer group’s busy Liqourlands, key responsibilities included the full end-to-end process ranging from front office customer service skills to back-office administration
  • Management of staff and OHS safety of staff
  • Rostering and payroll
  • Leadership skills through working with employees
  • Marketing and business development
  • Prioritization of tasks to ensure client satisfaction and efficient business practices
  • Administration; stock take, cash control, budgeting, etc
  • Meeting KPI targets
  • Participating in on-going business management training in house.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.

Owner/Publican

The Home Hotel
Launching Place, VICTORIA
09.2016 - 03.2019
  • As the owner of this successful small business, key responsibilities included the full end to end customer experience from advertising, customer service and sales, negotiation, adherence to legal obligations and standards, as well as back-office activity such as marketing and accounting
  • Excellent customer service skills as success relies heavily on repeat business, word of mouth and reputation
  • Active engagement with customers and potential customers to ensure their experience is exemplary
  • Ability to communicate effectively with a remarkably diverse customer base, including different personalities to drive sales
  • Supplier and Contractor management
  • Leadership and management of employees including development, as well as payroll and workforce planning
  • Cash control
  • Marketing and business development
  • Drive commercial outcomes that meet the needs of the business as well as the end customer
  • Undertaking a Diploma of Business to increase my knowledge of running a successful business.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Owner/Operator

Hahndorf’s Chocolates
Croydon, VICTORIA
08.2010 - 12.2016
  • As the owner of one of these successful franchises, key responsibilities included the full end-to-end process ranging from front office customer service skills to back-office administration
  • Management of staff
  • Payroll and rostering
  • Leadership skills through working with employees, suppliers, and contractors to ensure quality and cost efficiency
  • Marketing and business development
  • Customer and stakeholder management
  • Prioritization of tasks to ensure client satisfaction and efficient business practices
  • Administration; stock take, cash control, budgeting.
  • Set pricing structures according to market analytics and emerging trends.
  • Devised and implemented marketing strategies to attract new clients.

Crowd Controller / Supervisor

New Breed Security
01.2006 - 01.2010
  • The Crowd Controller / Supervisor role was a leadership position ensuring the smooth operating of the Irish Pub at Knox Ozone, as well as providing a safe and friendly environment for patrons
  • Management of other security staff onsite
  • Provide overall security for patrons, ensuring the safety and security of employees and customers
  • Provide security and compliance for patrons to ensure adherence to alcohol, tobacco, and food safety laws
  • Be a safety leader and provide advice on OH&S issues in a sometimes-volatile environment, including risk mitigation.

Education

Diploma of Business -

RMIT University
01.2018

Forklift License -

Hallam Training Centre

Cert III – Crowd Control & Security -

Executive Security Services

Level II – First Aid -

Executive Security Services

Responsible Service of Alcohol Program -

Vic Commission for Gambling and Liquor

Statement of Attainment – Conduct online transactions -

Tabcorp

Statement of Attainment – Operate a TAB outlet -

Tabcorp

Statement of Attainment – Provide responsible gambling services -

Tabcorp

Skills

  • POS Systems
  • Project Management
  • Supply Ordering
  • Report Generation
  • Partnership Building
  • Operations Management
  • Revenue Generation
  • Budget Administration
  • Shift Scheduling
  • Team Development
  • Risk Management
  • Loss Prevention
  • Employee Training
  • Store Merchandising
  • Payroll Management
  • Retail Inventory Management
  • Customer Service Management
  • Friendly and Positive
  • Accurate Cash Handling
  • Delegating Work
  • Sales Analysis
  • Reliable
  • Mathematical Aptitude
  • Flexible Schedule
  • MS Office proficient
  • Store opening and closing procedures
  • Sales Promotions
  • Staff Management

Accomplishments

Toney Leonard's "Pub Of the Week" 3AW in 2018

Diploma of Business (BSB50215) RMIT University 2018

Forklift License Hallam Training Centre

References

Tabcorp Previous Store Manager, Dan Murphys - Current Job- lead for Fulton Hogan Phone: 0400177752 Email: zacdim07@gmail.com
  • Russell Camargo, State manager Liquor Land - Phone: 0459254994 Email: russell_trade@yahoo.com.au

    • Affiliations

    • Husband and father to 4 children
    • Boat maintenance and fishing
    • DYI home renovations
    • Furniture making
    • Sustainable gardening and hydroponics

    Timeline

    Store Manager

    Think Water Hastings
    09.2022 - Current

    Customer Experience Manager

    Dan Murphys Frankston
    04.2022 - 09.2022

    Store Manager

    Liqourland Mitcham
    04.2019 - 04.2022

    Owner/Publican

    The Home Hotel
    09.2016 - 03.2019

    Owner/Operator

    Hahndorf’s Chocolates
    08.2010 - 12.2016

    Crowd Controller / Supervisor

    New Breed Security
    01.2006 - 01.2010

    Diploma of Business -

    RMIT University

    Forklift License -

    Hallam Training Centre

    Cert III – Crowd Control & Security -

    Executive Security Services

    Level II – First Aid -

    Executive Security Services

    Responsible Service of Alcohol Program -

    Vic Commission for Gambling and Liquor

    Statement of Attainment – Conduct online transactions -

    Tabcorp

    Statement of Attainment – Operate a TAB outlet -

    Tabcorp

    Statement of Attainment – Provide responsible gambling services -

    Tabcorp

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