STEVEN CHAVERRIA
Financial Engineer
Sydney,NSW
Summary
As a Financial Engineer witch a background in banking and experience as a retail assistant during my bachelors studies, I bring a strong attention to detail, efficient Work ethic, and adaptability as a fast learner. My international perspective and dedication to excellence make me well-suited for challenging roles. Having successfully served as a retail assistant/Supervisor for Kidstuff and Fila, I thrive in team environments and am eager to contribute to new opportunities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Retail Supervisor
Fila
05.2023 - 12.2023
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Boosted store sales through effective merchandising, product placement, and promotional displays.
- Managed inventory levels for optimal stock availability and minimized overstock situations.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
- Monitored loss prevention efforts to minimize theft incidents and maintain overall store security.
- Implemented visual merchandising guidelines consistently for an appealing store layout that attracted customers'' attention.
- Adapted staffing schedules according to peak hours and seasonal demands for optimal customer service coverage.
- Analyzed sales reports to identify trends and opportunities for increased revenue generation within the retail space.
- Supported inventory management tasks including ordering stock items and conducting physical inventory counts ensuring proper stock levels.
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Marked-down clearance items and relocated merchandise to proper store areas.
Junior Barista
Cafetal Coffee
08.2023 - 11.2023
- Enhanced customer satisfaction by providing personalized beverage recommendations based on individual preferences.
- Maintained a clean and organized workspace, ensuring optimal efficiency during peak hours.
- Assisted in inventory management to minimize waste and optimize product availability.
- Ensured prompt service delivery by efficiently managing multiple tasks under pressure during peak business hours.
- Controlled line and crowd with quick, efficient service.
Retail Assistant
Kidstuff Harbourtown
04.2023 - 06.2023
- Stocktaking
- Customer Service.
- Processed transactions accurately, balancing cash registers at the end of each shift.
- Demonstrated flexibility by adapting to various roles within the retail environment as needed.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Worked with loss prevention in monitoring shopper behavior.
- Listened to customer needs and desires to identify and recommend optimal products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Commercial Executive
Banco De Occidente
11.2019 - 02.2023
- Customer Service
- Bank credits
- Attention to petitions, complaints and claims.
- Negotiated favorable contract terms with suppliers and clients, reducing operational costs and increasing profitability.
- Improved branch sales performance by cross-selling various banking products and services.
- Enhanced customer experience by addressing inquiries, resolving issues, and providing prompt assistance.
- Conducted comprehensive financial reviews to identify clients'' needs and recommend appropriate solutions.
- Collaborated with team members to achieve branch targets and improve overall performance.
- Contributed to client retention efforts by maintaining a high level of professionalism and exceptional customer support.
- Participated in community events to promote bank''s brand presence while fostering local connections.
- Educated customers on digital banking platforms, encouraging adoption of online services for convenience and efficiency benefits.
- Assisted in training new employees, sharing best practices in achieving excellent customer service standards.
Education
No Degree - Skills Training
Skills Training College
Adelaide, SA05.2025
No Degree - Hygiene Practices
Skills Training College
Adelaide, SA05.2023
Bachelor of Science - Financial Engineering
Universidad Libre De Colombia
Pereira, Colombia01.2018
Skills
- Client/Customer Service and Support
- Exceptional Time Management
- Work Planning and Organization
- Team Support and Collaboration
- Store Organization
- Cash Handling Oversight
- Inventory Control
- Analytical thinking
- Technology proficiency
- Multitasking capabilities
- Adaptability and flexibility
Certification
- Certified Barista, STC - 2023.
- RSA, S.A - 2023
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Junior Barista
Cafetal Coffee
08.2023 - 11.2023
Retail Supervisor
Fila
05.2023 - 12.2023
Retail Assistant
Kidstuff Harbourtown
04.2023 - 06.2023
Commercial Executive
Banco De Occidente
11.2019 - 02.2023
No Degree - Skills Training
Skills Training College
No Degree - Hygiene Practices
Skills Training College
Bachelor of Science - Financial Engineering
Universidad Libre De Colombia
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