Steven Chen

The University of Melbourne is Australia's Number One university and world leader in education, teaching and research excellence.

Roles and Responsibilities:

• Provide accurate and consistent information via various channels such as phone, in person, and email.
• Adhere to established protocol and apply sound judgement to manage enquiries and escalate complex ones where appropriate.
• Work collaboratively in consultation with other teams of student services.
• Ensure that all interactions are managed sensitively and confidentially, including the appropriate management of feedback and complaints.
• Identify where possible process improvement suggestions that aim for a student-centred and coordinated approach to service delivery.

Following the characteristics of the Marianist education, Emmanuel College delivers a secondary education to the young women and men of the region that optimises all dimensions of their growth.

Roles and Responsibilities:

• Following the Victorian government and school-wide curriculum, prepared lesson plans and taught Humanities and English to two Year 7 and one Year 8 classes; managed student behaviour and monitored student academic progress; incorporated differentiation into daily teaching practices.
• Prepared lesson plans and taught one Year 11 VCE VM Literacy class; tackled challenging behaviour through rapport-building and regular parental communication.
• Served as the Homeroom teacher and first point of contact for 26 students; followed student up with school expectations around punctuality, uniform-wearing and in-class behaviour.
• Engaged in the design of learning materials and assessment, reviewing student performance, and regular reflective practices as a team member of the relevant faculty.
• Participated in general staff meetings, faculty meetings, as well as other community-inspired events and activities.

Trinity College is one of the most prominent foundation program providers for international students who seek admission to Melbourne University and other leading universities in Australia.

Roles and Responsibilities:

• Worked as part of the Student Experience team to coordinate and deliver a range of events for newly arrived international students, including orientation activities, graduation ceremonies, and tours to external attractions.
• Implemented strategies, in consultation with the the Marketing and Recruitment team, to increase student engagement and satisfaction while seeking innovative methods to enhance college experience.

Tiffany & Co. was founded in 1837 and has evolved into a luxury house renowned the world over for extraordinary jewels, relentless innovation and exceptional craftsmanship.

Roles and Responsibilities:

• Maintained a high level of self-presentation to serve as a brand ambassador.
• Utilised product knowledge and sales strategies to drive store KPIs and increase customer satisfaction.
• Assisted in daily administrative tasks such as managing visual merchandising and product stock.