Summary
Overview
Work History
Education
Skills
Personal Information
References
Timeline
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STEVEN COOPER

Brisbane,QLD

Summary

Customer-oriented retail professional well-versed in driving sales, building sales focused teams & customer loyalty, Skilled at identifying customer needs and offering appropriate solutions. Proven track record of consistently meeting and exceeding sales goals and delivering customer satisfaction.

Overview

9
9
years of professional experience

Work History

Retail Consultant

Culture Crafter
08.2023 - Current
  • Working on request with Footmotion Australia to deliver induction training for new managers and team members
  • Areas and aspects of training covered: Sales Process, Basic Foot Biomechanics, Assertive and leading sales techniques, Product training, Advanced shoe fitting techniques.

Performance Product Buyer & Training Manager

Footmotion Australia
05.2022 - 08.2023
  • Created and maintained product ranges to meet commercial sell through targets
  • Ensured all products meet functional requirements aligned with the company’s customer needs
  • Developed and maintained relationships with suppliers to secure competitive pricing and ensure win/win outcomes
  • Generated purchase orders and maintained accurate records of all procurement transactions
  • Researched and identified potential new suppliers to expand product offerings
  • Inducted franchise/company store managers & staff covering all aspects of sales, operations and product training.

Senior Store Manager

Footmotion Toowong
03.2015 - 05.2022
  • Recruited qualified candidates for open positions following established hiring practices
  • Motivated staff members through positive reinforcement of their achievements
  • Built FY sales budgets (Monthly, Weekly & Daily) and monitored controllable expenses (Wages) to stay within allocated budget parameters
  • Resolved customer complaints in an efficient manner while upholding the highest level of customer service and maintained a 5 star review rating across all online platforms
  • Trained new employees on company policies and procedures, as well as sales techniques and product knowledge
  • Identified areas of improvement in operational procedures and processes then developed solutions accordingly
  • Managed inventory levels to ensure accurate stock availability for customers
  • Created employee rosters that met the needs of the business while ensuring adequate coverage of shifts
  • Developed and implemented an operational time management system including daily and weekly work schedules to ensure operational workload was completed when required to allow for a cleaner sales focus
  • Demonstrated and supported continuous improvement and growth mindset.

Education

High School CERTIFICATE -

Kempsey High School
12.1986

Skills

  • Team Direction
  • Process Evaluations
  • Time Management
  • Sales Leadership Development
  • Manager Coaching and Training
  • Customer Centric Solutions
  • Sustainable growth strategies

Personal Information

Title: Business Retail Consultant

References

References available upon request

Timeline

Retail Consultant

Culture Crafter
08.2023 - Current

Performance Product Buyer & Training Manager

Footmotion Australia
05.2022 - 08.2023

Senior Store Manager

Footmotion Toowong
03.2015 - 05.2022

High School CERTIFICATE -

Kempsey High School

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STEVEN COOPER