Steven Cork

Deputy Manager

Woolworths Supermarket

03.2006 - 11.2023

Maintained, documented and presented progress reports to leaders.
Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues, and promote brand loyalty.
Enhanced supervisory and leadership abilities by working closely with supervisor.
Supervised and motivated [Number] staff employees.
Assumed senior management workloads in absence of general manager to maintain operations continuity.
Introduced new methods, practices, and systems to reduce turnaround time.
Greeted and assisted customers with questions, concerns and purchasing needs.
Coordinated unloading merchandise from delivery truck.
Supervised day-to-day operations to meet performance, quality and service expectations.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Mentored team members to enhance professional development and accountability in workplace.
Increased employee performance and job satisfaction to strengthen retention and engagement.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Assisted in organizing and overseeing assignments to drive operational excellence.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Defined clear targets and objectives and communicated to other team members.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.