Steven Cottle
Adelaide,SA
Summary
Experienced and enthusiastic Consultant with track record of success across wide range of industries. Possesses exceptional interpersonal, problem-solving and analytical skills to provide advice and expertise to client organizations improving business performance. Experienced in all aspects of operations, strategy and finance. Effective advisor communicates well with people of all ages and backgrounds. Excellent eye for detail enabling quick identification of areas for improvement and suggesting strategies to help businesses reach goals. Focused on introducing efficient systems and processes. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
34
34
years of professional experience
Work History
Warranty Officer
OriginPC Australia
11.2016 - 06.2022
- Assembled and troubleshoot PC and PC peripheral equipment
- Assisted customers in customizing personal settings and provided remote fault finding
- Performed installation, diagnosis, and repair of all computers
- Created parts database and monitored and returned failed parts to OEM
- Proficient with computers and software programs
- Knowledge of warranty regulations and industry standards
- Excellent communication and problem-solving skills.
- Reviewed warranty repair orders for proper completion, accuracy, and legibility to reduce processing delays.
- Processed claim paperwork and followed up on missing information to complete processing.
- Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
- Maintained detailed service and customer records.
- Resubmitted rejected claims or received write-off authorization to maintain records and proper documentation.
- Analyzed problems, identified trends, and developed strategies to optimize the claims process.
- Oversaw logistics for incoming replacement parts and outgoing shipments of defective components.
- Generated, posted, and attached information to claim files.
- Checked documentation for accuracy and validity on updated systems.
- Modified, updated, and processed existing policies.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Processed and recorded new policies and claims.
- Reviewed outstanding requests and redirected workloads to complete projects on time.
- Maintained confidentiality of patient finances, records, and health statuses.
- Prepared insurance claim forms or related documents and reviewed for completeness.
Service Supervisor
Canon Australia
09.2004 - 12.2011
- Delegated and directed service tasks
- Managed service team members
- Resolved complaints and performed administrative tasks
- Audited work and train new employees
- Maintained strong working knowledge of industry regulations
- Assisted with training and development of team members.
- Handled customer complaints and inquiries.
- Monitored team's performance and gave feedback when necessary.
- Updated job knowledge by attending workshops, training sessions, and educational opportunities.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Responded to customer requests for products, services, and company information.
- Handled customer inquiries and suggestions courteously and professionally.
- Clarified customer issues and determine the root cause of problems to resolve product or service complaints.
- Provided primary customer support to internal and external customers.
- Actively listened to customers, handled concerns quickly, and escalated major issues.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Processed customer service orders promptly to increase customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Duties as per Technical Consultant below.
Technical Consultant
Canon Australia
06.2001 - 09.2004
- Assembled and troubleshoot electronic equipment, printers, scanners, and copier management software
- Investigated system issues and implemented resolutions to reduce downtime.
- Improved electronic efficiency and documented processes
- Monitored system performance and performed diagnostic tests and troubleshooting
- Trained end-users on hardware functionality
- Wrote diagnostic reports and training manuals
- Provided excellent customer support and service.
- Recommended technology upgrades to improve client security.
- Researched and adopted new technologies to add value to existing offerings.
- Developed technical requirement documentation for new products.
Workshop Supervisor
Darwin Business Machines
03.1998 - 12.2000
- Audited maintenance and workshop operations
- Kept team members on task with hands-on supervision and coaching.
- Maintained neat and clean work areas to maximize efficiency and safety.
- Implemented preventive, corrective and predictive maintenance policies.
- Developed and implemented new procedures to increase productivity and constructiveness.
- Interacted with employees to demonstrate high standards and mitigate issues effectively.
- Verified completed projects met approved time, quality, and cost estimates.
- Inspected completed work to verify quality standards and compliance with criteria.
- Addressed issues with employees and customers to manage healthy conflict resolutions.
- Scheduled job assignments for staff to monitor progress and performance.
- Conducted monthly meetings with employees to discuss safety issues, status and development.
- Checked equipment to determine if maintenance was required.
- Monitored usage of supplies and materials to establish cost effective operations.
- Handled issues with relative ease by implementing best practices and applying critical thinking skills to find best solutions.
- Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
- Trained workers in proper methods, equipment operation and safety procedures.
- Administered disciplinary actions to workers violating safety regulations and company policies.
- Created and implemented plans to maximize efficiency of workers.
- Investigated and reported on accidents, injuries and near-miss incidents.
- Inspected equipment and tools used for safe operation.
- Ensured workplace safety and health policies
- Managed team's performance in achieving KPIs
- Oversaw housekeeping and availability of workshop tools, equipment, and expendables
- Coached team members
- Performed maintenance schedules
- Duties as per Computer Technician below.
Computer Technician
Darwin Business Machines
02.1994 - 03.1998
- Assembled and troubleshooted PC and PC peripheral equipment
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Assisted customers in customizing personal settings and provided remote fault finding
- Performed installation, diagnosis, and repair of all computers
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Replaced and installed equipment
- Recommended new and replacement hardware and software purchases.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
- Linked computers to network and peripheral equipment.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Recovered critical information from data back ups to restore functionality.
- Set up and maintained user accounts and client access.
- Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Implemented internal quality standards to secure electronic records integrity.
- Updated and replaced outdated drivers and software for computers and office machines.
- Replaced defective components and parts on malfunctioning computers and office machines.
- Assisted customers with technical support inquiries.
- Restored data on computers and office machines.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Generated reports for customer service issues and repair records.
- Inspected and tested faulty circuit boards and microprocessors.
- Maintained and repaired technological equipment and peripheral devices
- Set up hardware and installed and configured software and drivers
- Performed regular upgrades and troubleshooted system failures or bugs
- Provided solutions to restore functionality
- Provided technical support and taught users how to utilize computers correctly
- Prepared quotes for customers and recorded notes.
Electrical Technical Communications Technician
Royal Australian Navy
05.1988 - 07.1993
- Diagnosed and repaired electronic communications equipment
- Repaired cut cable of various sizes and worked with color-coded wires and cables.
- Tested equipment and circuits using various tools such as standard hand tools and network diagnostic tools.
- Followed standards and procedures to maintain safe work environment.
- Accurately read, understood and carried out written instructions.
- Installed and maintained systems and analyzed users' needs.
- Collaborated with other technicians to troubleshoot and resolve technical issues.
- Monitored and performed maintenance on telecommunications systems to facilitate optimal performance.
- Conducted regular inspections of telecommunications systems to identify and repair any potential issues.
- Performed quality assurance on systems to confirm optimal performance.
- Documented processes and monitored system performance
- Managed stock control.
Education
Bachelor of Arts - Jewelry And Metalsmithing
University of South Australia
Adelaide11.2016
No Degree - Information Technology (Web Design And Maintenance
Yeronga Tafe
Brisbane, QLD06.2006
Skills
- Interviewing skills
- Time management
- Team building
- Administration skills Diagnosis and repair
- Conflict resolution
- OH&S knowledge
- Improvement Plans
- Critical Thinking
- Employee Performance Evaluations
- Technical Support
- Technical Analysis
- Software Requirements Analysis
- Diagnosis and Troubleshooting
- Web Security
- Project Management
- Network Configuration
Accomplishments
- Achieved adding a client in securing a 20 million dollar contract through effectively helping with repair and expediting delivery of computer components.
- Supervised team of 20 staff members.
- Achieved quota by completing repairs on electronics with accuracy and efficiency.
Timeline
Warranty Officer
OriginPC Australia
11.2016 - 06.2022
Service Supervisor
Canon Australia
09.2004 - 12.2011
Technical Consultant
Canon Australia
06.2001 - 09.2004
Workshop Supervisor
Darwin Business Machines
03.1998 - 12.2000
Computer Technician
Darwin Business Machines
02.1994 - 03.1998
Electrical Technical Communications Technician
Royal Australian Navy
05.1988 - 07.1993
Bachelor of Arts - Jewelry And Metalsmithing
University of South Australia
No Degree - Information Technology (Web Design And Maintenance
Yeronga Tafe
Similar Profiles
Uwe StiefelUwe Stiefel
Senior Manager, Procurement and Assets, Hotel Operations at P&O Cruises Australia / Carnival AustraliaSenior Manager, Procurement and Assets, Hotel Operations at P&O Cruises Australia / Carnival Australia
Tim WyattTim Wyatt
Acting Senior Armed Security Officer at MSS Security, Nation Banknote Site Reserve Bank of Australia / Note Printing AustraliaActing Senior Armed Security Officer at MSS Security, Nation Banknote Site Reserve Bank of Australia / Note Printing Australia
Anna DarlingAnna Darling
Group Human Resources MANAGER at Ultimate Security Australia Pty Ltd & Ultimate Cleaning Australia Pty LTDGroup Human Resources MANAGER at Ultimate Security Australia Pty Ltd & Ultimate Cleaning Australia Pty LTD