STEVEN CROOK
Heathcote,NSW
Summary
Skilled process management professional with solid background in optimising workflows and implementing efficient operational strategies. Known for strong focus on team collaboration, adaptability, and achieving results. Expertise in process improvement, project management, and stakeholder communication. Reliable and flexible, consistently driving successful outcomes in dynamic environments.
Overview
8
8
years of professional experience
Work History
Operations and Process Manager
HealthShare NSW
03.2024 - Current
- Provide leadership and direction to staff to ensure continuous effective project implementation for an district wide roll out.
- Manage all aspects of the project implementation; design and develop solution to ensure adherence to project principles, allocate resources, communication and meet with key stakeholders to ensure project outcomes are achieved on time, on budget and to a high standard.
- Work collaboratively with local facility clinical and operational staff, to rollout, communicate and implement the new processes and procedures aligned to project principles.
Operations and Process Lead
HealthShare NSW
03.2023 - 03.2024
- Collaborated with senior leadership to develop strategic plans for project implementation, incorporating process improvement initiatives as needed.
- Manage all aspects of the project implementation; design and develop solution to ensure adherence to project principles, allocate resources, communication and meet with key stakeholders to ensure project outcomes are achieved on time, on budget and to a high standard.
- Escalate high level issues to Operations and Process Manager.
Implementation Officer
HealthShare NSW
06.2022 - 03.2023
- Delivery of end user training activities through various approaches to support each individual's learning ability, to a variety of NSW Health staff and managers.
- Monitor, evaluate and report on learning effectiveness of related training approach taking into account participant and NSW Health staff feedback
- Build and maintain strong positive working relationships with internal and external stakeholders through engaging, liaising and collaborating to share information and experiences
Team Lead
HealthShare NSW
10.2021 - 06.2022
- Leading and directing the relay team in the ward environment with the key tasks of identifying, documenting and reorganising medical consumables to the project principles
Support Officer
HealthShare NSW
08.2021 - 09.2021
- Working in the relay team to identify and document stock levels of medical consumables in the hospital environment. Interpret ward layout and reorganise stockrooms as per management instructions.
Operations Support Officer
Weigh-More Solutions
08.2020 - 12.2020
- Served as the first point of contact for the company and directed maintainance teams across NSW.
Project Manager
Brand Habitat Pty Ltd
01.2019 - 03.2020
- Delivered bespoke, interactive, retail quality environments for our customers at trade shows and conferences.
Project Manager
Exhibition Services Ltd
07.2016 - 01.2019
- 3D designer, project manager and account manager for my clients. I was in charge of assessing my customers’ needs then translating them into 3D environments.
Education
Bachelor of Arts - THREE-DIMENSIONAL DESIGN
UNIVERSITY OF PORTSMOUTH
Portsmouth, Hampshire, UK 01.2011
NATIONAL DIPLOMA - THREE-DIMENSIONAL DESIGN
THAMES VALLEY UNIVERSITY
Reading, Berkshire, UK01.2008
MANAGING SAFELY (REFRESHER) -
INSTITUTION OF OCCUPATIONAL SAFETY AND HEALTH (IOSH)
05.2020
MANAGING SAFELY -
INSTITUTION OF OCCUPATIONAL SAFETY AND HEALTH (IOSH)
03.2015
FOUNDATION LEVEL PRINCE2 CERTIFICATE -
AXELOS
07.2020
High School Diploma -
FOREST SCHOOL
Wokingham, Berkshire, UKSkills
- Operations management
- Staff training and development
- Strong communication and interpersonal skills
- Strategic perspective
- Team leadership
- Workflow optimisation
- Operational efficiency
- Project management
- Quality assurance
- Change management
- Risk management
- Stakeholder engagement
References
Available upon request
Residency
Australian Citizen
Timeline
Operations and Process Manager
HealthShare NSW
03.2024 - Current
Operations and Process Lead
HealthShare NSW
03.2023 - 03.2024
Implementation Officer
HealthShare NSW
06.2022 - 03.2023
Team Lead
HealthShare NSW
10.2021 - 06.2022
Support Officer
HealthShare NSW
08.2021 - 09.2021
Operations Support Officer
Weigh-More Solutions
08.2020 - 12.2020
Project Manager
Brand Habitat Pty Ltd
01.2019 - 03.2020
Project Manager
Exhibition Services Ltd
07.2016 - 01.2019
MANAGING SAFELY (REFRESHER) -
INSTITUTION OF OCCUPATIONAL SAFETY AND HEALTH (IOSH)
MANAGING SAFELY -
INSTITUTION OF OCCUPATIONAL SAFETY AND HEALTH (IOSH)
FOUNDATION LEVEL PRINCE2 CERTIFICATE -
AXELOS
Bachelor of Arts - THREE-DIMENSIONAL DESIGN
UNIVERSITY OF PORTSMOUTH
NATIONAL DIPLOMA - THREE-DIMENSIONAL DESIGN
THAMES VALLEY UNIVERSITY
High School Diploma -
FOREST SCHOOL
Similar Profiles
Sultan DhaliwalSultan Dhaliwal
Payroll Accounting Officer at HealthShare NSW - Department of Health NSWPayroll Accounting Officer at HealthShare NSW - Department of Health NSW
Ridson DevassyRidson Devassy
Support Services Officer (WARD PERSON at HealthShare NSWSupport Services Officer (WARD PERSON at HealthShare NSW
Julianne ChurchJulianne Church
Hospital Assistant Grade 2 at HealthShare NSWHospital Assistant Grade 2 at HealthShare NSW