Steven Dalipis

• Developed customized training materials tailored to diverse learning styles and needs.
• Created opportunities for mentorship between experienced sales professionals, business managers and newer hires, promoting knowledge sharing within the dealer network.
• Aligned training initiatives with company goals, ensuring a consistent approach across all levels of the organization.
• Facilitated sales workshops and seminars, fostering a culture of continuous learning and improvement within the organization.
• Assessed and analyzed sales team performance to determine areas of weakness and areas of strength.
• Provided one-on-one coaching sessions tailored towards addressing specific areas needing development in individual employees.
• Established clear expectations for performance improvement following completion of each training program or module, holding employees accountable for applying newly-acquired skills on the job effectively.
• Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.

• Guiding and motivating a team of 30 mobile mortgage brokers to meet their financial objectives.
• Offering direct leadership, training, coaching, and mentorship to improve the team's performance.
• Crafting individual business strategies and plans for each broker to attain their goals while aligning with Aussie's vision and targets.
• Ensuring compliance with responsible lending regulations and confirming that brokers adhere to all lender policies and procedures.
• Collaborating with brokers to enhance their branding through a variety of marketing tools, including social media, Canva, and Dashing for Advertising.
• Communicating with both internal and external stakeholders regarding changes in credit policy, and organising BDM days to keep brokers informed about niches.
• Encouraging and overseeing the use of Aussie & Lendi CRM tools (Salesforce & Platform) to enhance customer experience and outcomes.
• Collaborating with internal partners,to promote efficiency and teamwork.
• Evaluating data and preparing reports to identify potential performance improvement opportunities.
• Conducting workshops addressing various scenarios relevant to client needs, including Home Loans, Asset Finance, and commercial lending. This may cover:
o Refinancing
o Bridging Loans
o Financial and Hardship scenarios
o Property Purchase
o Business Lending
o Complex situations like SMSF, Trust, Company, etc.

• Oversee the NAB Identity leadership as well as the teams for Secured and Unsecured Lending.
• Lead a team of 12 Analysts.
• Enhance team performance month by month through a one-on-one approach, succession planning, and setting challenging goals.
• Organize and implement weekly planning and objectives in line with the Active Operation Method (AOM) methodology; this involves assessing staff capacity, variance, and workforce planning to balance work output with incoming work.
• Engage and work with both internal and external stakeholders on fraud detection and prevention initiatives.
• Accountable for generating reports and insights related to pertinent investigations and alerts received.
• Manage risks proactively, ensuring all policy and compliance standards are consistently met.
• Follow established processes and procedures relevant to the role and escalate any events, issues, or violations as they arise.
• Support the strategic goals of the Fraud Operations department.

• Leading the Finance Credit Assessment Team at Heartland Seniors
• Overseeing team workflow to maintain productivity in assessments and approvals through a blend of cultural, procedural, directional, and analytical strategies
• Offering coaching, development, and support to team members
• Ensuring that each team member meets all key performance indicators
• Making sound decisions on credit files and assessing risk appetite for settlement of funding
• Facilitating monthly credit hindsight committee meetings to discuss assessed and declined files
• Making informed lending decisions in accordance with Lending Standards, Established Procedures, and Risk appetite
• Possessing comprehensive knowledge of credit underwriting criteria
• Holding a DLA of 500K and evaluating/authorizing complex, non-standard, and non-conforming loans
• Acting as a resource for questions regarding assessments, high-risk situations, and escalated files, including complaints

• Managed a team of loan writers to evaluate loan scenario and covert application to settlements
• Lead team charged with consumer lending compliance and risk evaluation.
• Streamlined the lending process, reducing turnaround time and improving efficiency in loan approvals.
• Oversaw the development of new lending products, ensuring compliance with regulatory requirements while meeting customers'' needs.
• Advised clients of financial services that could prove to be beneficial.
• Conducted regular audits of lending procedures to ensure adherence to established policies and regulations.
• Managed risk effectively by closely monitoring loan performance and conducting thorough credit assessments.
• Collaborated with brokers to drive revenue growth through attending client meetings

• Built and maintained relationships with new and existing clients while providing high level of expertise.
• Consistently exceeded quarterly sales goals by cultivating a strong network of professional contacts and referrals.
• Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
• Developed targeted presentations for prospective clients, effectively showcasing the value of our services and products.
• Participated in staff meetings to discuss innovative strategies to improve services.
• Boosted client portfolio growth, identified cross-selling and upselling opportunities through detailed needs analysis.

• Coached Sales Representatives, Retentions Specialists and Financial Planning Consultants daily to enhance sales opportunities and retaining business.
• Mentored specialists/ consultants to build relationships with their customers, properly preparing and carrying out a sales call, effective questioning methods to get a sense of what customers need.
• Supported specialists/ consultants in gaining uplift in sales performance by using various coaching methods such as: side-by-side, remote monitoring, 1 on 1 and training clinics.
• Conducted close loop feedback for Quality Assessments on each consultant to meet policies and procedures.
• Communicated with stakeholders effectively and collaborate successfully to drive performance improvements.
• Completed monthly reports for Senior Leadership to identify uplift in performance.
• Presented end-of-month results to stakeholders.

• Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
• Worked closely with clients to retain everyday banking.
• Effectively applied skills and techniques of negotiating to help address areas of dissatisfaction and make recommendations to encourage customers to retain account affiliation with ANZ.
• Implemented Competitive Advantage Techniques in retaining customers.
• Conducted one-on-one Training, Coaching and Mentoring of team staff to enhance sales opportunities - Conducted Training for new inductees monthly.
• Ensuring all ANZ policies/procedures are delivered during training to stay in line with Quality Assessment.
• Amalgamated and Trained x2 divisions to be able to retain, up and cross sell various transaction products and services.
• Facilitated classroom training using training manuals, role playing, and e-learning methods for compliance.