Steven Dowling
Lightsview, SA ,SA
Summary
Hardworking Sales Manager with years of Senior Sales Consultant experience, recognized for exceptional customer service. With substantial previous staff management experience in the automotive industry, I am very keen to move back into management again. Excellent problem-solver with talents in marketing and photography. Always keen to learn new things and adapt where necessary.
Striving to make staff and customers happy.
I love sales, the thrill of the chase, and the challenges each customer can bring to the table.
I offer more than 30 years of exceptional sales expertise.
Striving to be a better husband and father every day.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Sales Manager
Adelaide RV
11.2022 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Established and cultivated solid business relationships with new or existing customers.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Evaluated performance against goals and implemented appropriate development plans.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Implemented systems and procedures to increase sales.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Senior Sales Consultant
Adelaide RV
11.2019 - 11.2022
- Generated new business through effective customer management and prospecting, and relationship building.
- Monitored and managed performance to attain target metrics via the use of a CRM system (AutoPlay).
- Evaluated clients' needs and create a plan of action to provide solutions.
- Exceeded customer requirements with accurate and deliverable expectations.
- Instructed and trained staff on product developments and systems by using proper utilization and effective guidance methods to support the rollout of new models and variants.
- Provided a high level of tailored service to each and every customer, which helped to build lucrative, lasting partnerships.
- Created sales presentations to highlight product benefits and enhanced bottom-line profits.
- Helped create the Adelaide RV YouTube page with ideas, content, and ongoing management.
- Refined Adelaide RV's advertising and presentation with high-quality photography and videos.
- Identified and resolved issues regarding sales and business strategy.
- Utilized extensive communication and interpersonal skills to help all staff around me become better, more informed staff in the caravan industry.
Owner
Destination Caravans Pty Ltd
09.2016 - 10.2019
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Created and monitored promotional approaches to increase sales and profit levels.
- Reconciled daily sales, returns and financial reports in Xero.
- Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
- Optimized team hiring, training and performance.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Promoted business via social media to generate leads and maximize brand identity.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
Senior Sales Consultant
Stillwell KIA
11.2015 - 10.2016
- Qualified buyers by matching requirements and interests to various car models and discussing finance options.
- Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,
- Negotiated purchase prices and explained sales, warranty and optional products.
- Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services.
- Answered telephone and email inquiries from potential customers.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price and options while fielding inquiries from various marketing websites.
- Responded to customer enquiries via telephone and email.
- Established and devised strategy to meet personal goals consistent with dealership standards of productivity.
- Drove team revenue totals by bringing in top sales numbers.
- Increased business on 'high end' products by 300% in 3 months.
- Demonstrated vehicles and features, and conduct test drives.
Sales Consultant New and Used Sales Manager
Solitare Audi
03.2008 - 02.2015
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Organized promotional events and interacted with community to increase sales volume.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Monitored sales team performance, analyzed sales data and reported information to area managers.
- Maintained customer CRM system (E Goodmanners).
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Purchased stock and attended auctions to acquire new stock.
- Sold 24 new vehicles in one month (Audi record at the time).
Education
High School Diploma -
Wirreanda High School
Morphett Vale, SASkills
- Customer Service
- Merchandising and Display
- Client Needs Assessment
- Product and Service Knowledge
- Excellent Written and Verbal Communication
- Teamwork and Collaboration
- Sales and Promotions
- Sales Presentation
Affiliations
Member of the Christadelphians
Certification
- Heavy Vehicle License - Forklift
- Certificate - Dale Carnegie 8-week course: How to win friends and influence people.
- 2nd person in Australia to be given full Audi Australia Certification.
- Multiple Road to a Sale courses through: Audi, Porsche, Mercedes Benz and BMW.
Hobbies
When the opportunity arises: I love riding a bike, basketball, and golf...
however family will always come first.
Timeline
Sales Manager
Adelaide RV
11.2022 - Current
Senior Sales Consultant
Adelaide RV
11.2019 - 11.2022
Owner
Destination Caravans Pty Ltd
09.2016 - 10.2019
Senior Sales Consultant
Stillwell KIA
11.2015 - 10.2016
Sales Consultant New and Used Sales Manager
Solitare Audi
03.2008 - 02.2015
High School Diploma -
Wirreanda High School
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