Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Steve Ebbage

Melbourne

Summary

Results-driven sales professional with proven expertise in strategic planning, client relationship management, and revenue growth. Adept at leading high-performing teams and fostering collaboration to meet and exceed targets in dynamic environments. Strong communicator with knack for analysing market trends and implementing effective sales strategies. Known for adaptability and reliability, ensuring seamless operations and continuous improvement.

Highly focused on building trust and providing tailored solutions to maximise profits for both company and client.

Overview

11
11
years of professional experience

Work History

National Sales Manager

Travel Beyond Group
02.2025 - Current
  • Negotiated and closed agreements with SME and large market customers and monitored and analysed performance metrics.
  • Met with customers to give sales presentations, negotiate contracts and promote services.
  • Analysed industry trends to maintain a competitive edge in pricing strategies and product offerings.
  • Delivered comprehensive sales presentations, showcasing the company's products and services to secure new business contracts.
  • Collaborated with other departments on various projects such as product development or marketing campaigns to achieve cohesive business goals.
  • Remained responsive to changing targets by preparing monthly, quarterly and annual sales reports and forecasts.
  • Developed and maintained key relationships with clients, leading to an enhanced customer loyalty and increased repeat business.

Business Development Manager

FCM Travel
06.2022 - 12.2024
  • Communicated directly with customers and partners to build strong business networks and relationships.
  • Established and maintained highly effective relationships with clients and industry partners to drive growth.
  • Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
  • Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
  • Negotiated client contracts and agreements to cultivate profitable business transactions.
  • Utilized market trends, mission priorities and customer goals to envision, shape and close new opportunities.
  • Collaborated with sales and marketing departments to support client acquisition.
  • Translated customer needs into solution requirements using powerful value propositions and negotiation skills.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.

Authorised Officer

COVID Quarantine Victoria
11.2020 - 05.2022
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines in line with Victoria's State of Emergency response.
  • Exceeded goals through effective task prioritization, great work ethic and flexibility.
  • Carried out day-by-day duties accurately and efficiently. Provided training where needed and worked autonomously as part of a team.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Liaised with risk management, internal audit and stakeholders to direct compliance issues to appropriate channels for investigation and resolution.
  • Established and cultivated productive relationships with all relevant Stakeholders.

Assistant Team Leader

FCM Travel
06.2019 - 10.2020
  • With reporting, mentoring and creating effective working environment for team members.
  • Extensive knowledge of numerous operating systems including Sabre and Galileo.
  • Extensive ticketing and re-issuing knowledge requiring a strong attention to detail.
  • Developed process improvements and offered actionable solutions to correct recurring issues.
  • Addressed customer service overflow to reduce complaints and effectively meet set SLA's Managed team workload to reach targets for specific tasks.
  • Supervised 5 co-workers.
  • Developed solid professional relationships to broaden efficiency of operations department.
  • Created staff schedules, approved requested time off, and updated reports.
  • Used advanced features of Microsoft Office to complete all necessary reports for senior management review.

Senior Travel Manager

Stage And Screen
11.2015 - 06.2019
  • Prepared necessary travel documentation for national and international trips to diverse locations.
  • Handled all aspects of client complaints by maintaining quality communications and establishing productive relationships.
  • Managed large business accounts with strong focus on achieving high levels of client praises and loyalty.

Co-ordinator

Infinity Holidays/FCGP
02.2014 - 11.2015
  • Education Consistent quick and decisive action towards client demands in a high-pressure environment with professionalism.
  • Managed over 30 business accounts with strong focus on achieving high levels of client praises and loyalty.
  • Servicing the daily travel/accommodation needs of my clients.
  • Meeting strict SLA's and managing time effectively.
  • Exceeded monthly targets and setting new Personal Best's Worked closely with top executives and assistants to meet compliance with strict business schedules.
  • Responded to clients' questions, issues and complaints and implemented appropriate solutions.
  • Engaged prospects and customers through various events, including trade shows and workshops.
  • Used effective strategies to promote exceptional customer service and create positive environment for employees and clients.
  • Assisting Wholesale Consultants with any Pricebeat/Profit queries that arise.
  • Providing excellent customer service in line with company NSP Assisting with the automation process for our Global Selling Partners.
  • Actioning and problem solving to provide the company and the consultant with the most cost effective and superior product to that of our competitors.
  • Training and implementing processes to Consultants.
  • Resolved inventory problems, improved operations and provided exceptional client support.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Drove operational improvements which resulted in savings and improved profit margins.

Education

Cert IV - Cert IV in Government Investigations

ACFEC
Melbourne, VIC
11.2020

HND - Sports Coaching And Development of Sport

Telford College
Edinburgh
05.2007

High School Diploma -

Queen Anne High School
Dunfermline
05.2006

Skills

  • Legislative compliance
  • Product Demonstration
  • Networking expertise
  • Sales strategies
  • Market development
  • Relationship building
  • Leadership
  • Teamwork
  • Compassion
  • Agile & Adaptable
  • Customer Service Focused
  • Organisation and Time management
  • Business Intelligence and Analysis
  • Business Development and Planning
  • Quote and Proposal Management
  • Strategic planning

Languages

English
Native or Bilingual

Timeline

National Sales Manager

Travel Beyond Group
02.2025 - Current

Business Development Manager

FCM Travel
06.2022 - 12.2024

Authorised Officer

COVID Quarantine Victoria
11.2020 - 05.2022

Assistant Team Leader

FCM Travel
06.2019 - 10.2020

Senior Travel Manager

Stage And Screen
11.2015 - 06.2019

Co-ordinator

Infinity Holidays/FCGP
02.2014 - 11.2015

Cert IV - Cert IV in Government Investigations

ACFEC

HND - Sports Coaching And Development of Sport

Telford College

High School Diploma -

Queen Anne High School

Similar Profiles

CREATE PROFILE
Steve Ebbage