Summary
Overview
Work History
Education
Skills
Timeline
Generic

Steven Evans

COPMANHURST,NSW

Summary

Dynamic professional with extensive experience at NSW Trainlink, excelling in customer service and conflict management. Proven ability to enhance operational efficiency and maintain high safety standards. Skilled in cash handling and inventory management, consistently delivering exceptional service and fostering positive relationships with customers and team members.

Overview

9
9
years of professional experience

Work History

Senior Passenger Attendant/Passenger Service Supervisor

NSW trainlink
Grafton, NSW
07.2018 - Current
  • Assisted customers with inquiries and provided information about services offered.
  • Maintained cleanliness and organization of work areas throughout the facility.
  • Monitored equipment and reported any maintenance issues to supervisors promptly.
  • Collaborated with team members to ensure efficient daily operations and service delivery.
  • Handled cash transactions accurately while following company procedures.
  • Followed safety protocols to ensure a secure environment for customers and staff.
  • Supported inventory management by restocking supplies as needed throughout shifts.
  • Engaged with customers to create a welcoming atmosphere during their visits.
  • Greeted customers, answered their questions and provided them with assistance.
  • Assisted other staff members in completing tasks as needed.
  • Interacted positively with guests and coworkers to build professional relationships.
  • Eliminated safety hazards, removed soiled items, and collected trash from customer areas.
  • Ensured that all customer service standards were met or exceeded during each shift.
  • Resolved customer issues to maintain high standards of customer satisfaction.

Chef

crown hotel grafton
Grafton, NSW
06.2016 - 07.2018
  • Prepared diverse dishes for hotel guests using fresh, local ingredients.
  • Managed kitchen inventory to ensure availability of essential supplies.
  • Collaborated with front-of-house staff to coordinate meal service effectively.
  • Trained and supervised junior kitchen staff on food preparation techniques.
  • Maintained cleanliness and organization of kitchen and food storage areas.
  • Ensured compliance with food safety regulations and standards consistently.
  • Maintained a clean work environment by adhering to sanitation policies and procedures.
  • Prepared high-quality dishes according to established recipes.
  • Stored foods correctly using correct storage containers and labelling systems.
  • Monitored food preparation methods, portion sizes and garnishing of dishes to ensure that food was prepared in accordance with the restaurant's recipes and presentation standards.
  • Instructed cooks and other workers in preparation, cooking, garnishing and presentation of food
  • Kept up to date with current culinary trends, as well as health and safety regulations.

Education

Certificate Three Commercial Cookery - Hospitality

TAFE NSW
Grafton, NSW
11-2011

High School Diploma -

Grafton High School
Grafton, NSW
11-2007

Skills

  • Customer service
  • Cash handling
  • Inventory management
  • Safety protocols
  • Equipment maintenance
  • Team collaboration
  • Adaptability to change
  • Conflict management

Timeline

Senior Passenger Attendant/Passenger Service Supervisor

NSW trainlink
07.2018 - Current

Chef

crown hotel grafton
06.2016 - 07.2018

Certificate Three Commercial Cookery - Hospitality

TAFE NSW

High School Diploma -

Grafton High School

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Steven Evans