Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

STEVEN GAULD

Supervisor
Salisbury East,SA

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Supervisor

Lustra
01.2020 - Current
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
  • Motivated and trained employees to maximize team productivity.
  • Managed internal operational standards and productivity targets.
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
  • Tracked company equipment, tools and technology to manage inventory.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Interceded between employees during arguments and diffused tense situations.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.

Security Officer

Adelaide Canine Protection Service
03.2002 - 12.2020
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Reported suspicious activities and persons to law enforcement.
  • Checked and verified photo identification prior to granting facility access.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
  • Interacted assertively but non-confrontationally with personnel and general public.
  • Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
  • Investigated suspicious activities and persons to maintain security of premises.

Retail Sales Consultant

IHL Pty Ltd
06.1993 - 04.2001
  • Increased sales and customer satisfaction through personalized servicing.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.

Education

Modbury High School
Modbury, SA

Skills

  • Training and Mentoring
  • Training and Coaching
  • Staff Scheduling
  • Performance Evaluations
  • Supervisory Experience
  • Staff Supervision
  • Equipment Operation
  • Performance Monitoring
  • Safety Management
  • Incidents Management
  • Regulatory Compliance
  • Quality Assurance
  • Inventory Management
  • Customer Service
  • Safety Procedures
  • Staff Development
  • Coordinating Daily Operations
  • Inventory Assessment
  • Relationship Building
  • Coaching and Mentoring
  • Quality Control
  • Problem-Solving
  • Equipment Troubleshooting
  • Conflict Resolution

Certification

  • Licenced [Forklift] - 02/07/2028
  • OHS white card
  • Drivers licence

Timeline

Supervisor

Lustra
01.2020 - Current

Security Officer

Adelaide Canine Protection Service
03.2002 - 12.2020

Retail Sales Consultant

IHL Pty Ltd
06.1993 - 04.2001

Modbury High School

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STEVEN GAULDSupervisor