Steven Hackney
St Kilda,VIC
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Head Barista / Store Manager
Earl Canteen
Melbourne, VIC
09.2023 - Current
- Performed cash handling duties including counting money at the start and end of shift and balancing receipts with cash drawer totals at end of shift.
- Followed health code regulations regarding food safety standards in order to maintain a sanitary work environment.
- Maintained cleanliness of the café area and equipment.
- Supervised junior baristas during their shifts ensuring they followed established protocols for preparing coffee drinks correctly.
- Trained new baristas on proper preparation techniques for various coffee drinks.
- Provided friendly and courteous service to customers.
Bartender
Stokehouse
St Kilda, VIC
11.2022 - 08.2023
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Adhered to state regulations regarding serving alcohol responsibly.
- Greeted customers and provided excellent customer service.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Provided drink suggestions to customers based on their preferences.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
Bartender
Eau De Vie
Melbourne, VIC
03.2022 - 11.2022
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Upsold customers from shelf to premium brands to help boost sales.
- Planned and coordinated special events to boost customer numbers and profits.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Effectively multitasked within fast-paced environment.
Bar Supervisor
Byblos Bar and Restaurant
Docklands, VIC
04.2021 - 03.2022
- Participated in weekly management meetings to discuss operational issues or concerns.
- Organized promotional events for the bar including happy hour specials, drink specials.
- Monitored employee performance, providing feedback as needed.
- Monitored staff performance and provided feedback to ensure quality service delivery.
- Interacted with guests in a professional manner at all times.
- Trained new employees on proper bar tending techniques and food safety protocols.
Bartender
Donna Chang
Brisbane, QLD
12.2018 - 04.2021
- Attended regular training sessions to stay updated on new products or trends.
- Developed good working relationships with fellow employees through effective communication.
- Adhered to state regulations regarding serving alcohol responsibly.
- Performed opening and closing duties including restocking supplies.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
Education
Cert III in Security Operations -
Complex Institute of Education
01.2017
QUEENSLAND CERTIFICATE OF EDUCATION (QCE) -
SHALOM CATHOLIC COLLEGE
01.2014
Skills
- Sales Promotion
- Cash Handling
- Supply Ordering
- Positive and professional
- Solid problem solver
- Speedy and efficient
References
- Thomas Loosli | Eau De Vie | 0460930259
- Hugo Hibbert | Eau De Vie | 0404755817
Timeline
Head Barista / Store Manager
Earl Canteen
09.2023 - Current
Bartender
Stokehouse
11.2022 - 08.2023
Bartender
Eau De Vie
03.2022 - 11.2022
Bar Supervisor
Byblos Bar and Restaurant
04.2021 - 03.2022
Bartender
Donna Chang
12.2018 - 04.2021
Cert III in Security Operations -
Complex Institute of Education
QUEENSLAND CERTIFICATE OF EDUCATION (QCE) -
SHALOM CATHOLIC COLLEGE
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