Steven Harris

As previous tasks in NSW

• Performed minor wall repair, installed drywall.
• Built and repaired decks, fences and sheds to improve overall appearance of homes.
• Removed and repaired carpet and wood flooring.
• Demonstrated versatility by successfully tackling a wide range of tasks, from plumbing and electrical work to carpentry and general home repairs, showcasing adaptability and expertise within the field.
• Assisted homeowners in maintaining their properties by performing routine maintenance tasks such as painting, plumbing, and electrical work.
• Improved client satisfaction by providing timely and quality handyman services for various home repairs.
• Collaborated with other handymen to complete larger projects efficiently while ensuring high-quality results for the clients.
• Consistently met deadlines for assigned projects by prioritizing tasks efficiently based on urgency and complexity.
• Provided exceptional customer service by actively listening to client concerns and effectively communicating solutions to their problems.
• Assembled and installed new furniture for client's living room to improve comfort and and functionality.
• Meticulously maintained tools and equipment, ensuring optimal performance during each task undertaken.

• Increased customer satisfaction levels by implementing targeted service improvement programs.
• Managed a team of sales representatives, providing guidance and support for their professional growth.
• Provided ongoing training and development opportunities for staff members, fostering a culture of continuous learning and growth.
• Boosted sales through successful marketing and service optimization strategies.
• Supported the successful launch of new products by coordinating marketing campaigns and promotional events across the region.
• Streamlined operations by identifying inefficiencies and implementing process improvements.
• Managed and guided staff through daily and special project work.
• Administered budgets with sound cost control plans and expense tracking systems.
• Continuously monitored market trends to identify new opportunities for growth or competitive advantages.
• Maintained open lines of communication with all stakeholders, ensuring alignment on goals and expectations throughout the organization.
• Conducted regular performance reviews, identifying strengths and areas for improvement in staff performance.
• Negotiated contracts and commercial agreements with favorable terms.
• Mentored junior managers as part of succession planning efforts, sharing knowledge and expertise within the organization.
• Fostered a positive work environment that promoted collaboration, teamwork, creativity, innovation amongst employees.

• Explained diagnostic findings to customers and outlined repair or service options.
• Installed new equipment and explained operation and routine maintenance protocols to customers.
• Inspected equipment to diagnose operational issues.
• Adhered to safety protocols and policies to reduce workplace hazards.
• Responded to customer inquiries quickly and professionally to increase satisfaction.
• Increased customer satisfaction by providing timely and efficient service for various technical issues.
• Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
• Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
• Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
• Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.

• Inspected and tested equipment to locate worn and damaged parts.
• Replaced damaged, missing, or defective parts with new and refurbished components.
• Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
• Performed preventative maintenance oil changes.