Summary
Overview
Work History
Education
Skills
Family,Camping,Fishing,Gardening.
Additional Information
Timeline
Generic

Steven Heffernan

Hughenden ,QLD

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Branch Manager position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

19
19
years of professional experience

Work History

Branch Manager

Nutrien Ag Solutions
01.2020 - Current
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
  • Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Coordinated marketing campaigns tailored towards target audience segments resulting in increased brand awareness within the local community.

Branch Manager

JV Partner / Owner Of Northern Rural Group Pty Ltd
03.2013 - 01.2020
  • 13 % share owner of a JV Ruralco Business,
  • Job description as above.
  • The JV Ruralco Business was brought in 2020 by Nutrien Ag Solutions Ltd.

Owner of Hughenden Agribusiness Services.

Hughenden Agribusiness Services
06.2007 - 03.2013
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.

Area Sales Manager

Virbac Animal Health Ltd
08.2005 - 06.2007
  • Expanded market share through effective prospecting, lead generation, and negotiation skills.
  • Led targeted training programs to educate staff on product benefits and service capabilities.

Education

No Degree -

Roma Middle School
Roma, QLD

Dalby Ag College
Dalby, QLD

Skills

  • Branch Operations Management
  • Customer Service
  • Customer Relationships
  • Time management skills
  • Problem solving skills
  • Coaching and Mentoring
  • Staff Management
  • Team Player

Family,Camping,Fishing,Gardening.

I am a father of 4, 3 boys and 1 girl. We love spending our time together when ever and where ever we can on family camping trips usually in remote areas at lakes creeks and rivers enjoying nature and all its beauty. Camping and Fishing go hand in hand when we are travelling as all the family enjoy this together. I love to garden as I like nature and what it can provide the satisfaction I get from looking after our garden helps me unwind from the days work.

I am a family man through and through my time spent with my wife and kids are what are most important to me in life.

Additional Information

  • I hold a current Forklift license.
  • I am up to date with currently my Agsafe accreditations.

Timeline

Branch Manager

Nutrien Ag Solutions
01.2020 - Current

Branch Manager

JV Partner / Owner Of Northern Rural Group Pty Ltd
03.2013 - 01.2020

Owner of Hughenden Agribusiness Services.

Hughenden Agribusiness Services
06.2007 - 03.2013

Area Sales Manager

Virbac Animal Health Ltd
08.2005 - 06.2007

No Degree -

Roma Middle School

Dalby Ag College

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Steven Heffernan