Summary
Overview
Work History
Education
Skills
Timeline
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Steven Henman

Rowville,Victoria

Summary

Highly motivated individual with 38 years in the automotive service industry, who values staff morale and interaction to create an environment where strong performance and high customer satisfaction is achieved.

Overview

39
39
years of professional experience

Work History

Aftersales Manager

Bayside European
GLEN HUNTLY, VIC
02.2016 - Current
  • Managed Australia's largest and most rewarded Peugeot and Citroen Dealership growing profitability by 250% in my tenure
  • Achieved # 1 in Customer satisfaction past 6 years in a row
  • Create an environment for long term employment of staff
  • Managed Bayside Skoda for 6 months during the sale of the business ensuring smooth transition
  • Facilitated the opening of a Brand new Cupra Dealership in Elsternwick

Aftersales Manager

Waverly Nissan
Waverly, VIC
05.2015 - 02.2016
  • Managed Aftershaves team to ensure customer satisfaction and quality assurance.

General Service Manager

Bayford
Coburg, VIC
03.2000 - 05.2015
  • Managed 4 Ford service departments leading the way in profitability and customer satisfaction
  • Set up, coordinated and managed a group Pre Delivery Centre for the entire group including Ford, VW, BMW, Kia, Jeep
  • Set up 2 mobile service vans to service Vic Police and general service customers.

Service Advisor

Stillwell Ford
Kew, VIC
02.1986 - 02.2000
  • Began as an an apprentice technician, moving into Service Advising after completing apprenticeship

Education

Cert 4 Business Management -

Kangan Institute
Richmond, VIC
11-2008

Cert 3 Mechanical -

Box Hill Tafe
Nunawading
06-1989

High School Diploma -

Wattle Park High School
Wattle Park
12-1985

Skills

  • Staff Training and Development
  • Sales strategy development
  • Customer Retention Strategies
  • Technical knowledge
  • Policy administration
  • Human Resources Management
  • Business Administration
  • Budget Management
  • Brand Management
  • Business Analysis and Reporting

Timeline

Aftersales Manager

Bayside European
02.2016 - Current

Aftersales Manager

Waverly Nissan
05.2015 - 02.2016

General Service Manager

Bayford
03.2000 - 05.2015

Service Advisor

Stillwell Ford
02.1986 - 02.2000

Cert 4 Business Management -

Kangan Institute

Cert 3 Mechanical -

Box Hill Tafe

High School Diploma -

Wattle Park High School

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Steven Henman